Cancelling Xbox Live..


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Hey guys, my credit card is set to expire at the end of this month, and Xbox Live at the middle of August, which is currently set to auto renewal. Apparently theres no way to turn it off on the website, can I just let the card expire and they won't auto renew (they're warning me about my card expiring)? Or will they have a major hissy?

Cheers

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If the card is going to be automatically reissued with the same account number but a different expiration date, the payments may continue going through depending on your specific bank's policies. You can call and have them remove the card from the account, which won't automatically kill your account in any case, but when your current gold subscription dies you will drop to silver (and you can bring it back to gold at any time with a prepaid card or whatever).

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Call Microsoft and have them stop the auto-renewing or buy a Gold Subscription card ( 1 / 3 / 6 / 12 / 12+1 months ), add it and the auto-renew is disabled.

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Go to xbox.com > My Account > Manage Payment Options and remove the card. That might remove auto-renewal.

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Go to xbox.com > My Account > Manage Payment Options and remove the card. That might remove auto-renewal.

"This payment option cannot be removed at this time. Go to the Payment method information page to view services associated with this payment option. "

Stupid MS.

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"This payment option cannot be removed at this time. Go to the Payment method information page to view services associated with this payment option. "

Stupid MS.

Well damn, sorry :(

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I had to do this. Although it wasnt painful. I thought I could remove the CC from the site but had the same issue since it is currently in use. What you have to do is call Xbox live, ask them to "Turn off auto renewal" and to stop your xbox live monthly. Then once thats done, you can go onto your account online and THEN be able to delete the CC through the website.

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Yep I can confirm that you need to call the Xbox

Since you are an fellow aussie ;), use this number it's for Australian Xbox support centre:

1800 555 741

Just go through the computer voice menus until you get billing.

I did this after signing up to the $1 a month offer and it works great. And my account is still on gold due to having my 360 back from repairs (free 1 month).

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