spenser.d Posted July 30, 2009 Share Posted July 30, 2009 Each year that your Xbox LIVE membership needs to be renewed and you have a credit card on file with us, we automatically renew the account. We?ve heard from some members that, for a variety of reasons, they?d like the option to turn this off. I am going to show you how to do this in a few easy steps.Sign in to Xbox.com and go to the My Account section. Click the Membership level link on the left. You?ll see a page that has your Membership level, and the end date. Under that, you?ll see your ?Automatic Renewal? status. If it reads ON (like the screenshot above) You can click the ON link and you?ll be brought to next page that will let you switch it on or off. (screenshot) Make your selection, then click next. You?ll be returned to your Membership level page, where you can confirm your selection (screenshot) Hopefully, that will help I know some of you always talk about wanting to be able to do this, so here you go. Source - MN -Spenser Link to comment Share on other sites More sharing options...
Unrealistic Posted July 30, 2009 Share Posted July 30, 2009 (edited) Dear XXX, Your subscription to Xbox Live Prepaid 12 + 1 Month Gold Membership Card. will expire on Saturday, April 09, 2011. To avoid a possible interruption of your subscription service, please renew your subscription by Saturday, April 09, 2011. After doing that. :p I guess I need to hurry up and renew (yes that is actually when my sub expires.) Edited July 30, 2009 by Unrealistic Link to comment Share on other sites More sharing options...
FiB3R Posted July 30, 2009 Share Posted July 30, 2009 About bloody time. This could only be done over the phone before right? Link to comment Share on other sites More sharing options...
DrunknMunky Veteran Posted July 30, 2009 Veteran Share Posted July 30, 2009 Apparently it's been available for a while now, but they kept quiet on it for some odd reason :s Link to comment Share on other sites More sharing options...
+Audioboxer Subscriber² Posted July 30, 2009 Subscriber² Share Posted July 30, 2009 Thank goodness you can finally do this :D Probably got so many complaints from people forgetting about reoccuring charges they finally implemented it! It was a pain when you only wanted a months play and paid off your cc then you had to phone up to cancel. Link to comment Share on other sites More sharing options...
+dnast Subscriber² Posted July 31, 2009 Subscriber² Share Posted July 31, 2009 Yes, Finally! Calling was an unnecessary pain (and not just because you had to call, but how much you had to go through during the phone call). Link to comment Share on other sites More sharing options...
CUBBYJR2005 Posted July 31, 2009 Share Posted July 31, 2009 thanks Link to comment Share on other sites More sharing options...
Pc_Madness Posted July 31, 2009 Share Posted July 31, 2009 Yay! I completely forgot I had to disable this. :D Link to comment Share on other sites More sharing options...
Gotenks98 Posted July 31, 2009 Share Posted July 31, 2009 I been wondering about this for a while now because I been seeing this question asked alot. When I subscribed to gold when I got my elite back in Febuary I saw this option because I used 2 of the 13 month subscription cards because they were on sale. After seeing the request on how to turn off autorenewal I figured that it only worked if you used cards instead of a credit card. Link to comment Share on other sites More sharing options...
Gio Takahashi Posted July 31, 2009 Share Posted July 31, 2009 Awesome. Glad to finally be able to turn that off. Hell it was annoying to even find My Account section. Link to comment Share on other sites More sharing options...
Pc_Madness Posted August 1, 2009 Share Posted August 1, 2009 Hell it was annoying to even find My Account section. On Xbox.com?! I spent like 10 minutes just trying to find it. :p Website layout fail. :p Link to comment Share on other sites More sharing options...
DrCheese Posted August 1, 2009 Share Posted August 1, 2009 We?ve heard from some members that, for a variety of reasons, they?d like the option to turn this off. I am going to show you how to do this in a few easy steps. The only reason they didn't do this in the first place is because they wanted to eek out as much money as possible. It really annoyed me when I bought "one month" only to find out that it kept renewing and the only way I could cancel it was via the phone. If I can buy it from the console, I should be able to cancel the damn thing via the console, not be forced to sit on the phone to India. So this is way overdue. Link to comment Share on other sites More sharing options...
Gio Takahashi Posted August 1, 2009 Share Posted August 1, 2009 On Xbox.com?! I spent like 10 minutes just trying to find it. tongue.gif Website layout fail. tongue.gif I agree. Total failure of navigation. Seems like they purposely made "my Account" extremely annoying to find. funny enough, I had the original link to my account saved, and it ended up sending me to the support section with absolutely no links there, so I had to manually try to find it again. Link to comment Share on other sites More sharing options...
Saint Shiv Posted August 1, 2009 Share Posted August 1, 2009 they've gotten at least three months out of me from this, I finally called and cursed them out. Never got my money back but they said we can turn automatic renewal off. Well, why wasn't it OFF to begin with? It isn't convenient, no automatic service subscription is convenient. Link to comment Share on other sites More sharing options...
spenser.d Posted August 1, 2009 Author Share Posted August 1, 2009 they've gotten at least three months out of me from this, I finally called and cursed them out. Never got my money back but they said we can turn automatic renewal off. Well, why wasn't it OFF to begin with? It isn't convenient, no automatic service subscription is convenient. To be fair, terms of subscription is something you should figure out when you sign up for any subscription. I always find out right away if subscriptions will auto-renew and such, and you usually don't have to look very far to find out. -Spenser Link to comment Share on other sites More sharing options...
King Antonius Posted August 1, 2009 Share Posted August 1, 2009 I agree. Total failure of navigation. Seems like they purposely made "my Account" extremely annoying to find. funny enough, I had the original link to my account saved, and it ended up sending me to the support section with absolutely no links there, so I had to manually try to find it again. Well instead of saying it is hard to find, could somebody post how to find it please!?! I'm lost! nevermind Link to comment Share on other sites More sharing options...
insomniac9 Posted August 1, 2009 Share Posted August 1, 2009 Finally I've been wanting to cancel this for a while but really didn't want to speak to Microsoft's call centre to cancel it. Many thanks Spenser. Link to comment Share on other sites More sharing options...
mad_onion Posted August 1, 2009 Share Posted August 1, 2009 Well instead of saying it is hard to find, could somebody post how to find it please!?! I'm lost!nevermind click the little down arrow next to where it says my xbox which is to the right of your gamertag. there it says my account. Link to comment Share on other sites More sharing options...
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