I get "the page failed to load" message


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i haven't been able to figure this one out for months! it seems random and doesn't always happen, but occasionally when i try to open windows update, backup center, or almost any windows from the control panel that are windows based ones anyway i get this message. restarting the computer solves the problem, but who wants to restart every time this happens. here is a screen shot below. help please :)

post-248303-1250380979_thumb.jpg

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i have nod32 4 installed as well as ccleaner, i work on computers on the side, so i know its not a virus it has to be a corrupt file or setting somewhere, i was hoping someone would have had the problem and knew how to fix it or know what might be causing it.

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If someone else had the fault I'd try to resolve it, as I'm doing here with you

Have you run IE Reset (as described in the above linked guide?)

Also try this:

Manual steps to repair or to reset Winsock for Windows Vista users

  • 1. Click VistaStartButton.jpg, type cmd in the Start Search box, right-click cmd.exe, click Run as administrator, and then press Continue.
  • 2. Type netsh winsock reset at the command prompt, and then press ENTER.
  • 3. Type exit, and then press ENTER.

Another option

  • 1. Click VistaStartButton.jpg, type cmd in the Start Search box, right-click cmd.exe, click Run as administrator, and then press Continue.
  • 2. Type regsvr32.exe wuaueng.dll at the command prompt, and then press ENTER.
  • 3. Type exit, and then press ENTER.

Edited by kimsland
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run process monitor on ie and see what it does, it sounds like a setting that needs to be changed.

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ok it just happened again. i tried the winsock thing, and ie settings. i also read while digging on the net that restarting software licensing service fixes it. no luck. although i did notice something if i take the check out of "open folder and windows in separate process" in the folder option settings in control panel reset the problem without having to restart. however i like having the separate processes in case of errors or windows crashing it doesn't bring down the whole ui. any other ideas?

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i ran those commands and they all went through ok. but often times when i think i get it fixed it slaps me in the face again the next day. ive even tried sfc /scannow but it doesn't seem to fix the problem that's why i think its a setting somewhere

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better yet:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 10:16:30 PM, on 8/16/2009

Platform: Windows Vista SP2 (WinNT 6.00.1906)

MSIE: Internet Explorer v8.00 (8.00.6001.18813)

Boot mode: Normal

Running processes:

C:\Windows\system32\taskeng.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\SigmaTel\C-Major Audio\WDM\sttray.exe

C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe

C:\Program Files\Microsoft IntelliPoint\ipoint.exe

C:\Windows\System32\rundll32.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

c:\program files\rocketdock\RocketDock.exe

C:\Program Files\SliderDock\SliderDock.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Program Files\Raxco\PerfectDisk10\PDAgentS1.exe

C:\Users\JD\AppData\Local\Circle Dock\CircleDock.exe

C:\Windows\Explorer.exe

C:\Program Files\Rainmeter\Rainmeter.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Convert X To DVD\ConvertXtoDvd.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll

O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [sigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe

O4 - HKLM\..\Run: [Helios GUI Launcher] c:\program files\helios computer technologies\helios-gui.bat

O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice

O4 - HKLM\..\Run: [intelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"

O4 - HKLM\..\Run: [NVHotkey] rundll32.exe C:\Windows\system32\nvHotkey.dll,Start

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O8 - Extra context menu item: &NeoTrace It! - C:\PROGRA~1\NEOTRA~1\NTXcontext.htm

O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200

O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: NeoTrace It! - {9885224C-1217-4c5f-83C2-00002E6CEF2B} - C:\PROGRA~1\NEOTRA~1\NTXtoolbar.htm (HKCU)

O13 - Gopher Prefix:

O17 - HKLM\System\CCS\Services\Tcpip\..\{038E8E98-3C50-4FB3-AAE8-14B463140951}: NameServer = 208.67.222.222,208.67.220.220

O17 - HKLM\System\CS1\Services\Tcpip\..\{038E8E98-3C50-4FB3-AAE8-14B463140951}: NameServer = 208.67.222.222,208.67.220.220

O22 - SharedTaskScheduler: Windows DreamScene - {E31004D1-A431-41B8-826F-E902F9D95C81} - C:\Windows\System32\DreamScene.dll

O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exe

O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe

O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe

O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe

O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe

O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe

O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk10\PDAgent.exe

O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk10\PDEngine.exe

O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe

--

End of file - 7366 bytes

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Close all open programs

Re-open HJT and run a scan only

Place a check next to the following

Before selecting "Fix"; confirm all Internet browsers are closed

Select Fix to all, then close HJT, and restart:

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O4 - HKLM\..\Run: [Helios GUI Launcher] c:\program files\helios computer technologies\helios-gui.bat

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O13 - Gopher Prefix:

O17 - HKLM\System\CCS\Services\Tcpip\..\{038E8E98-3C50-4FB3-AAE8-14B463140951}: NameServer = 208.67.222.222,208.67.220.220

O17 - HKLM\System\CS1\Services\Tcpip\..\{038E8E98-3C50-4FB3-AAE8-14B463140951}: NameServer = 208.67.222.222,208.67.220.220

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When this happens next time, try:

1) Launch services.msc from a run command.

2) Find the SL UI Notification Service & stop it.

3) Find the Software Licensing service & stop it (it may say that ReadyBoost

needs that service to run; stop it anyway).

4) Restart both services, starting with Software Licensing.

Then run requested application again.

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Longshot, but could be an intermittent DNS issue. Change your DNS servers and then run "ipconfig /flushdns" from cmd prompt with admin privs.

i'm using opendns. i set the setting myself. i did the fixes with hijack-this that you said, and still no problem. however why would cleaning my ie settings and ip caches have anything to do with windows update, back and restore center, the right click personalize menu, and system settings in control panel? i did try these settings but it always comes back and bites me in the A$$ after i think everything is peachy and ive fixed it. as far as the sl ui notification and software licensing services ive already tried restarting them and problem still existed. im getting so frustrated.

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ok i just figured out what triggers it! opening individual windows is ok, however is i have windows update open or in the system tray and open another ex: backup and restore center, system properties, programs and features. then i get the message...any ideas?

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problem resolved!!!!

since i was able to figure out what was triggering the effect i then troubleshooted several diffrent things. unpatched system files, uninstalled & reinstalled programs. and even did a few sfc scannows to read the logs. and then i finally found it. logonstudio vista! a stardock program. after the last sfc scannow my logon screen theme files and patched system files were returned to their normal state finally! and i didnt have any problems, so i re patched the theme files, no problem still, re patched the system files, no problem still. then patched the logon with logonstudio vista and bang! so i un patched it and it worked fine again, patched it again and bang! not sure what the issue it with it but now does anyone have and good logon editing apps? :)

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