+dnast Subscriber² Posted August 18, 2009 Subscriber² Share Posted August 18, 2009 I had to return my first 360 just after 2 days of owning it (bad DVD drive) and went through numerous ones since then - probably more than anyone else here. My last elite, though, lasted much longer than any of the others. I was actually shocked when it RROD'ed on me a few weeks ago. I got my replacement back within a week after sending it off, so I have to say I'm pleased (and it's much quieter). I hope it's my last time dealing with this because I'm sure my warranty is about expired. Link to comment Share on other sites More sharing options...
spenser.d Posted August 18, 2009 Share Posted August 18, 2009 Oh I love limited surveys, especially on 'failures' because those who've had a bad experience tend to actually take them, just to vent some 'anger - That's what I do :p This. It's far more likely that people who had problems took the survey than people who didn't. It's extremely unlikely that that the failure rate is even close to that. -Spenser Link to comment Share on other sites More sharing options...
little-ninja-man Posted August 18, 2009 Share Posted August 18, 2009 One thing I find funny though is that every persons Xbox 360 has died who i know has all ways kept the Xbox 360 in a enclosed space, I always make sure i have 5cm of gap around all side on my Xbox 360 and if its in a cabinet i make sure the doors are open when its being used. 95% of Xbox 360 Failures are properly the Users fault, every one knows consoles get hot now. (95% is just a guess not a fact) Link to comment Share on other sites More sharing options...
S00N3R FR3AK Posted August 18, 2009 Share Posted August 18, 2009 Im on my thrid and have never had a problem with support(though if my account doesn't rollover when I turn 18 at the end of the month Im gonna be ****ed) and I will have no problem buying the next console. Link to comment Share on other sites More sharing options...
carmatic Posted August 18, 2009 Share Posted August 18, 2009 One thing I find funny though is that every persons Xbox 360 has died who i know has all ways kept the Xbox 360 in a enclosed space, I always make sure i have 5cm of gap around all side on my Xbox 360 and if its in a cabinet i make sure the doors are open when its being used. 95% of Xbox 360 Failures are properly the Users fault, every one knows consoles get hot now. (95% is just a guess not a fact) guess thats why sony went with a vertical profile for the PS3 Link to comment Share on other sites More sharing options...
madd-hatter Posted August 18, 2009 Share Posted August 18, 2009 It's far more likely that people who had problems took the survey than people who didn't. It's extremely unlikely that that the failure rate is even close to that. Yeah, it is probably higher. Link to comment Share on other sites More sharing options...
Solid Knight Posted August 18, 2009 Share Posted August 18, 2009 Many consoles have had similar build reputations. The 360 was a bit higher than some, but if I recall the PS2 was regarded as the weakest system on the market in terms of durability at the time, and Sony didn't have an ounce of customer support as apposed to how MS is handling the RROD. The PS2's low longevity was only for the initial version of the console after the revision it was fine. Sony's response was pathetic but eventually they acknowledged the problem and offered free repairs for the initial version of the console. I believe Microsoft did the same thing. I don't keep up with gaming as much as I used to, have they fixed this in their subsequent revisions or is this abnormally high failure rate still going? Link to comment Share on other sites More sharing options...
madd-hatter Posted August 18, 2009 Share Posted August 18, 2009 I don't keep up with gaming as much as I used to, have they fixed this in their subsequent revisions or is this abnormally high failure rate still going? They have changed the motherboard 3 or 4 times, but as far as I know, the issue persists. Rationally, they need a 360 slim or 360 2.0 or w/e you want to call it. They should not continue to manufacture new consoles with the current architecture. Keep all the necessary components, rearrange, change the shell, whatever is needed to be done in order to create a more durable, stable, and adequate console. The games are good, developers like it, Live is a big success, and the xbox brand obviously isn't going anywhere, but realistically the console itself is too cheap and poorly designed. I would be embarrassed. They should be embarrassed. I would assume that MS believes it is too late in the console's lifespan to change it's layout or Natal will bring a new 360 SKU in what will hopefully be a much better design. I mean, I bought the console. I've enjoyed it. I've been through 2 and my brother has been through 4. I've enjoyed the games that I've played but at the end of the day... I f***ing hate Microsoft. What a horrible company, I have no respect for the brand. They are lucky they have Halo or this entire RRoD issue could have stuck them in the exact opposite direction. Link to comment Share on other sites More sharing options...
ReAnimation Posted August 18, 2009 Share Posted August 18, 2009 I've had 3 Xbox 360's die on me with the RROD. The 4th Console so far has been stable, but I don't tend to use the 360 much these days. I don't tend to buy any games on the 360 these days unless its a really good exclusive. Link to comment Share on other sites More sharing options...
MightyJordan Posted August 18, 2009 Share Posted August 18, 2009 I have to disagree with the customer service part (maybe someone else already has). When I called them up for my Pro replacement they sent a box right out and had a replacement unit to me in less than a week. They don't do that anymore. You have to pack the 360 yourself. The only consolation is that they send it back in the "coffin". Link to comment Share on other sites More sharing options...
FlibbyFlobby Posted August 18, 2009 Share Posted August 18, 2009 Investing in a 360 today is nothing like investing in a PS3. A 360 costs $200, and if your old one breaks, you just trade it in towards a new one and/or grab the MS warranty and be happy. Not to mention you can even get it repaired in some local game shops for around $50. With a PS3, you have just spent $400-$600 (depending on date of purchase), and when that breaks you usually only have one option: buy a new one. Sure, you can trade them in towards others, but what if yours is backwards compatible? None of those are lying around anymore. That is probably the reason the 360 has such a small percentage of people who REALLY care about the RROD, because it is a quick fix. You're making things up to suit your argument. Sony do fix and replace PS3's via their customer service. Link to comment Share on other sites More sharing options...
Emn1ty Posted August 18, 2009 Share Posted August 18, 2009 You're making things up to suit your argument. Sony do fix and replace PS3's via their customer service. I never said they don't, I just said what everyone knows. Sony has crap for customer service. They won't help you, they don't like helping you. I know this from experience. I bet anyone can say the same if they have ever dealt with any broken electronics from Sony. Link to comment Share on other sites More sharing options...
Septimus Posted August 18, 2009 Share Posted August 18, 2009 Can believe it. 5 failed 360's. Sold the final replacement and got an Elite. Hardly ever use it so it still works. 1 PS3 failure from my launch day console. Sony was better than MS in the replacements. Up to 6 weeks sometimes for my 360 Pro to be "fixed". Had a replacement from Sony 24 hours after they confirmed the warranty. Though that took 3 days as they lost my details. Duh. Link to comment Share on other sites More sharing options...
Emn1ty Posted August 18, 2009 Share Posted August 18, 2009 Can believe it. 5 failed 360's. Sold the final replacement and got an Elite. Hardly ever use it so it still works. 1 PS3 failure from my launch day console.Sony was better than MS in the replacements. Up to 6 weeks sometimes for my 360 Pro to be "fixed". Had a replacement from Sony 24 hours after they confirmed the warranty. Though that took 3 days as they lost my details. Duh. My dad went through weeks of yelling at them for a replacement television. I've gone through at least a week each for several replacement products and gotten nothing. Guess some people are lucky, although three days of repeat calling is a good amount of annoyance as well. Link to comment Share on other sites More sharing options...
g~man Posted August 18, 2009 Share Posted August 18, 2009 i honestly think the new 360's are the most reliable systems out there sony are quite good with their repairs but 1 year warranty is not very good considering that they are breaking regulary too... it also costs a lot to repair them outside the warranty Link to comment Share on other sites More sharing options...
Eddo89 Posted August 18, 2009 Share Posted August 18, 2009 Xbox replacement time is understandable, they do have more of them to fix around. This topic is full of....deluded (cannot think of a better word) people who continues to defend the Xbox 360 issue as a fabricated truth. This is not new, articles citing Xbox 360 failure rate had been here from the start. From what I have read, the figures are anything to 30-70 percent, I say predominantly in the 40% range. As for people who says they don't believe it until MS says so.....really, can you be any more irrational? -Why isn't MS releasing the figures? Hey, the publicity is saying it is around 40%, that is very bad. But if the actual figure is not better than that, why should they release their figures? Is not as though they are struggling to gain market share. In a gist, Microsoft would not release data till the death of 360, if at all. Chances are, the failure rate is bad as what is reported, if not slightly lower (remember, casual gamer will drag down the percentage). One could say a survery is wrong, but chances are, not all of them could be completely wrong. Link to comment Share on other sites More sharing options...
Bhav Posted August 18, 2009 Share Posted August 18, 2009 (edited) I never said they don't, I just said what everyone knows. Sony has crap for customer service. They won't help you, they don't like helping you. I know this from experience. I bet anyone can say the same if they have ever dealt with any broken electronics from Sony. My PS3 died on me 10 months out of warranty. I called Sony, and they replaced it FREE OF CHARGE within 2 weeks! I didn't have to post anything. The guy just came and we swapped PS3s. Note: I had a 60GB launch unit with backwards compatibility, and I was given the exact same model, with BC. So please, stop talking crap! :) My dad went through weeks of yelling at them for a replacement television. I've gone through at least a week each for several replacement products and gotten nothing. Guess some people are lucky, although three days of repeat calling is a good amount of annoyance as well. They obviously don't like your household lol :p For PS3s, and at least in the UK, they have been very, very good. Others will report similarly good experiences in the Sony forum. Edited August 18, 2009 by Bhav Link to comment Share on other sites More sharing options...
Belazor Posted August 18, 2009 Author Share Posted August 18, 2009 Investing in a 360 today is nothing like investing in a PS3. A 360 costs $200, and if your old one breaks, you just trade it in towards a new one and/or grab the MS warranty and be happy. Not to mention you can even get it repaired in some local game shops for around $50. With a PS3, you have just spent $400-$600 (depending on date of purchase), and when that breaks you usually only have one option: buy a new one. Sure, you can trade them in towards others, but what if yours is backwards compatible? None of those are lying around anymore. That is probably the reason the 360 has such a small percentage of people who REALLY care about the RROD, because it is a quick fix. As others have pointed out, not only is your entire argument incorrect but you also missed my point. My point was that if you had bought a number of games (varies per person, of course) for your console and that console hits a string of back luck, you're less likely to want to swap platforms as you are if it failed on your first game. The more games you buy for a platform, the less likely you are to swap platforms. Trade-ins screw you on price and ebay can be unreliable (I won a limited edition crisis core PSP for ?80). Link to comment Share on other sites More sharing options...
ReAnimation Posted August 18, 2009 Share Posted August 18, 2009 I never said they don't, I just said what everyone knows. Sony has crap for customer service. They won't help you, they don't like helping you. I know this from experience. I bet anyone can say the same if they have ever dealt with any broken electronics from Sony. I've found Sonys Playstation support to be pretty good. I had a Euro Launch PSP that had a dodgy UMD drive (would read some game discs, others it wouldn't). Phoned Sony's Euro playstation line about it and the next day a courier turned up with a new PSP and swapped it for the broken one at my front door. You can't fault that kind of support. Link to comment Share on other sites More sharing options...
+dnast Subscriber² Posted August 18, 2009 Subscriber² Share Posted August 18, 2009 They don't do that anymore. You have to pack the 360 yourself. The only consolation is that they send it back in the "coffin". That's untrue. I just got mine replaced a couple of weeks ago and was sent a box. The day after they received my package they shipped me a new elite. The best part was that I didn't even have to call them up this time. I did everything online. I would say that customer service has improved a lot since the last time I used it. Last time it took over a month to get my elite replaced/fixed. Link to comment Share on other sites More sharing options...
Vortex566 Posted August 18, 2009 Share Posted August 18, 2009 PS3 broke outside of warranty and it will cost ?99 to have it fixed. I argued with the man on the other end of the phone but this was to no avail. As we speak my 360 is on it's way to Prague, the first time my 360 has broken. However I did not use it that much until my PS3 broke. Link to comment Share on other sites More sharing options...
DrunknMunky Veteran Posted August 18, 2009 Veteran Share Posted August 18, 2009 My PS3 died on me 10 months out of warranty. I called Sony, and they replaced it FREE OF CHARGE within 2 weeks! I didn't have to post anything. The guy just came and we swapped PS3s.Note: I had a 60GB launch unit with backwards compatibility, and I was given the exact same model, with BC. So please, stop talking crap! :) Yes but as we all know that is a rare case and was done out of good will by the particular customer service employee you spoke to. I bet if my friend was to phone Sony tomorrow and ask for a repair of his 5 year old PS2 they wouldn't say the same thing. Link to comment Share on other sites More sharing options...
Kushan Posted August 18, 2009 Share Posted August 18, 2009 Just to add fuel to the fire, of all the people I know that own 360s and PS3s (With more 360s than anything else), the number of PS3s that have had to be replaced/repaired is even with the number of 360s. A friend of mine has been through 2 previous 360s but I know 2 other people who have had to have their PS3's fixed. And they had to pay as well (Can't remember the amount, but it was about ?100). Which just goes to show how anecdotal a lot of this stuff really is. Link to comment Share on other sites More sharing options...
Emn1ty Posted August 19, 2009 Share Posted August 19, 2009 As others have pointed out, not only is your entire argument incorrect but you also missed my point. I'm sorry I missed your point, but from a majority of the people I have talked to, and my own experience, Sony is no the company to try to talk to about broken hardware. If you've had a different experience like the extremely rare one mentioned, then thats you. Unless more people have had similar experiences I don't see why Sony has such a universal reputation. My point was that if you had bought a number of games (varies per person, of course) for your console and that console hits a string of back luck, you're less likely to want to swap platforms as you are if it failed on your first game.The more games you buy for a platform, the less likely you are to swap platforms. Trade-ins screw you on price and ebay can be unreliable (I won a limited edition crisis core PSP for ?80). You are right, but at the same time the 360 failed mostly in its first year, so why didn't people jump ship then? The console had to have more than just games at the time to keep people playing. This could be anything from a good online experience to the fact Sony hadn't released yet. But I think the real reason people put up with the failure rate is because Sony didn't provide enough when they launched to catch angry 360 owners in the midst of the failure apocalypse. Link to comment Share on other sites More sharing options...
+dnast Subscriber² Posted August 22, 2009 Subscriber² Share Posted August 22, 2009 You are right, but at the same time the 360 failed mostly in its first year, so why didn't people jump ship then? The console had to have more than just games at the time to keep people playing. This could be anything from a good online experience to the fact Sony hadn't released yet. But I think the real reason people put up with the failure rate is because Sony didn't provide enough when they launched to catch angry 360 owners in the midst of the failure apocalypse. Well the 360 had an unheard of attach rate throughout its first year and still does as far as I know. It also had a relatively impressive set of launch titles and early titles (compared to other systems' launches). I think its library played a big part in why people didn't jump ship. The PS3's launch titles weren't quite up to par with the 360's overall, plus the cost of entry for PS3 gaming didn't help Sony at all. As much as I love the 360 platform (minus the faulty consoles I've had), if the PS3 had launched in the same period as the 360 with a similar price tag things would be quite different. Link to comment Share on other sites More sharing options...
Recommended Posts