Why I Will Never Purchase LIVE Again


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Oh trust me it can be worse. Try canceling a subscription to FreeCreditReport.com

I was able to cancel mine with no questions asked in under 5 minutes. Granted, I was very firm with what I wanted and clearly stated what was my purpose for calling. But, FCR, as a whole, is another matter altogether. Those ******* are sneaky.

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I just did this last week and all i said was i wanted to start using cards. they cancelled my sub, emailed me a code to get my remaining time back and that was it. saying something sucks because of 1 bad experience is a very dumb reason (i would have given up sex about 20 girls ago if that was the case.)

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saying something sucks because of 1 bad experience is a very dumb reason (i would have given up sex about 20 girls ago if that was the case.)

Bloody legendary reply :D

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Many companies are that way but it's still a valid complaint. I would be more inclined to sign up with a company with better customer service and I did with my broadband. It counts. Just because everybody else are the same doesn't mean you should stand for it. Companies could learn a valuable lesson with customer service. People want a simple short call to solve an issue, give it to them and you have a happy customer or person who will likely say to others your a top company. Trying to keep the customer when it's clear they are not interested and only want one thing is not on. If they want a better deal they will ask for it as I did when I switched TV companies, they weren't willing to match a better deal so I left. Easy. We shouldn't bend over with poor customer service. They are there to help you not help themselves.

"Sorry to hear you leaving, anything we can do to keep you?"

Customer "No, thank you"

"That's fine, lets go ahead"

Customer "Thank you"

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Many companies are that way but it's still a valid complaint. I would be more inclined to sign up with a company with better customer service and I did with my broadband. It counts. Just because everybody else are the same doesn't mean you should stand for it. Companies could learn a valuable lesson with customer service. People want a simple short call to solve an issue, give it to them and you have a happy customer or person who will likely say to others your a top company. Trying to keep the customer when it's clear they are not interested and only want one thing is not on. If they want a better deal they will ask for it as I did when I switched TV companies, they weren't willing to match a better deal so I left. Easy.

omg, preach on brother! truth right there

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a lot of the users here are just plain *******s, all it takes is one bad experience to sour a persons opinion of a company. what has happened to "the customer is always right" in this world? if they wanted to cancel, they should be allowed to, HASSLE FREE! and for the comments about an xbox being useless without live, you've GOT to be kidding me. there are plenty of single player games that are very enjoyable, and you don't have to listen to little children "crying" over your headset/speakers either.

i hate to think of what the world will be like when the youth of today run it. it's bad enough already, can't imagine it getting any better.

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go watch Gamer, the Society bits. that's what it'll look like when the neowin crowd takes over :alien:

but seriously, i think it's because there's nothing special about the OP's story that this reaction came about. The age of computerized credit has made it very easy for merchants to hold on to customers even against their will, whether through continuous autopay or the threat of ruined credit ratings, so this kind of thing happens all the time and the OP's story gets written off as more Xbox bashing, even when he's perfectly within his rights to expect easy in-and-out service.

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Has anyone tried calling these guys not to cancel and just to get a nice little discount? :p

I do that with my cable provider. Like hell I'm going to pay $50/month+ more after the year promo period ends... :laugh:

-Spenser

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go watch Gamer, the Society bits. that's what it'll look like when the neowin crowd takes over :alien:

but seriously, i think it's because there's nothing special about the OP's story that this reaction came about. The age of computerized credit has made it very easy for merchants to hold on to customers even against their will, whether through continuous autopay or the threat of ruined credit ratings, so this kind of thing happens all the time and the OP's story gets written off as more Xbox bashing, even when he's perfectly within his rights to expect easy in-and-out service.

The website lets you do that?

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Sounds like when you want to cancel a subscription with pretty much any subscription service. Your experience doesn't really sound that horrible, but rather typical.

It's certainly nothing new or specific to Microsoft/Xbox/Xbox Live. It may be somewhat frustrating to be asked the same question over and over again, but nothing more. And of course you're going to be put on hold, when you call something like that. Can you even imagine how many people call that exact same number, every day? As for the ads you had to listen to, at least hearing something lets you know you haven't disconnected which, I imagine, is one reason they do it.

Of course, what you do is up to you and all that--but it really doesn't sound like such a bad situation that you need to swear off Xbox live all together just because of it. Many places have much much worse customer service.

Also, like many have said, you probably would have found a way to do it online if you looked a little longer. I've had to do it before, and so has my boyfriend and we both were able to do it online--just can't recalll exactly how, at this point.

Take a deep breath. And move on. No need to invest too much time, energy, and emotion into something so trivial.

Good luck, next time.

-Emily

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Customer service is quite poor actually. Emailed them during the week with a specific question about changing my gamertag live ID. Instead of actually reading my email they just replied with detailed instructions on how to change the live ID associated with the account.

Its like they just scanned the email for a known keyword and passed on the response that seemed most fitting.

Fairly annoying but not the end of the world.

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You can cancel it on xbox.com, loads of guides as to how on the xbox.com forum.

And when you purchase the one month sub on live, it does say that it will auto renew every month.

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OP has a point, I hate when any service does everything they can do to keep me on a deal I don't want when I clearly tell them that they have no offer I can't refuse.

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