Redmondian Posted June 24, 2003 Share Posted June 24, 2003 Hi Neowinians! :D I've just got a promotion, of sorts. I am to become a coordinator / manager of the helpdesk area in our IT Department. I guess what I am looking for is a good resource for helpdesk ideas / management / templates / you name it. :) It's a pretty tall order, I agree, but I just thought someone may have a good resource for me to use. Thanks Link to comment Share on other sites More sharing options...
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