Sleeper Veteran Posted April 12, 2010 Veteran Share Posted April 12, 2010 Well just had my response back from Argos.. Subject: Catalogue Number 566/6786 - Playstation 3 with 80Gb Hard Disc Drive.Thank you for your e-mail regarding requesting a refund/partial refund. I am very sorry to learn that the recent Sony Firmware Update removed the Operating System feature from your Sony PS3. In regards to the Directive 1999/44/EC, may I kindly advise that at the time of purchase you were made aware of the features available on the Sony PS3. Argos could not have reasonably known at that time that a future Firmware update would remove a feature. As the item is now out of the 12 month guarantee period an independent report will be required. Please arrange for an accredited technician to carry out an inspection and give you a report. Please send a copy of the report to: Customer Relations Argos Direct Acton Gate Stafford ST18 9AR Please include your full name, address, postcode, a copy of your proof of purchase and your original order number if possible. When we receive the report we will contact you within 7 ? 10 days to discuss the next steps. Of course, if a manufacturing fault is found we will also be pleased to reimburse the cost of the report. Please accept my apologies for the inconvenience caused. Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020. Link to comment Share on other sites More sharing options...
Jimmy0 Posted April 12, 2010 Share Posted April 12, 2010 Are you going to bother to take the issue further, Sleeper? Link to comment Share on other sites More sharing options...
Sleeper Veteran Posted April 12, 2010 Veteran Share Posted April 12, 2010 Probably not, it didn't hurt to send the email and an independant report isn't going to find anything wrong with the console so I would end up being out of pocket. It was worth a shot, never mind. Link to comment Share on other sites More sharing options...
Livin in a box Posted April 12, 2010 Share Posted April 12, 2010 It sounds like they don't understand. Link to comment Share on other sites More sharing options...
Nick H. Supervisor Posted April 13, 2010 Supervisor Share Posted April 13, 2010 I'm glad to see that there are people pushing Sony about this, but as Sleeper pointed out it'll be more trouble than it's worth for me to bother with it. I didn't use the OtherOS option anyway, so it doesn't affect me. Link to comment Share on other sites More sharing options...
1337ish Posted April 13, 2010 Share Posted April 13, 2010 I said this could happen (https://www.neowin.net/news/sony-kill-playstation-3-linux-support#comment-1035113) Going to give gamestation a buzz tonight. Link to comment Share on other sites More sharing options...
1337ish Posted April 13, 2010 Share Posted April 13, 2010 Probably not, it didn't hurt to send the email and an independant report isn't going to find anything wrong with the console so I would end up being out of pocket. It was worth a shot, never mind. I wouldnt tbh, I would remind them there is no "we didnt know" get out clause in the directive and they are directly responsible. Also I could swear my box has it printed on it. I bought mine about 1-2 months before the slim came out and still have the reciept. Also the request for a report is BS as its not a warranty claim you are making. UK peeps: I think we should all submit this stuff to watchdog (BBC Watchdog Homepage) as if enough did it they would at least do some research into it all. Link to comment Share on other sites More sharing options...
Lezard Posted April 14, 2010 Share Posted April 14, 2010 Thank you for contacting your BBB regarding your complaint. The complaint was received by the BBB on April 9, 2010 and has been assigned case#******** in our files. Please make a note of this number. Your complaint has been applied to the following business: Sony Computer Entertainment America, Inc. 919 E Hillsdale Blvd 2nd Floor Foster City, CA 94404-4247 The case has been reviewed by one of our Dispute Resolution Specialists and has now been forwarded to the business for their response. Should you hear directly from the company and the complaint is resolved, please notify us immediately. To view the ongoing status of this case, we encourage you to visit the following site on the Internet Thank you for using the services of your BBB! Sincerely, Deborah Griffith Dispute Resolution Specialist Tel: 510 844-2011 Fax: 510 844-2611 deborah@bbbemail.org Well I did my part, now let the waiting game begin Link to comment Share on other sites More sharing options...
Livin in a box Posted April 14, 2010 Share Posted April 14, 2010 I've submitted to Watchdog, referring to the law, so hopefully if enough people submit the story in we might have something here. Link to comment Share on other sites More sharing options...
thechronic Posted April 18, 2010 Share Posted April 18, 2010 I contacted Game regarding the removal of my 'Other OS' function from the Playstation 3, even mentioning to them that Amazon are issuing partial refunds. I copied the relevant part; paragraph 10 of the PlayStation Network Terms of Service and User Agreement dealing with Maintenance and Upgrades. This provision permits Sony to effect upgrades which may change users current operating system and could cause "loss of data or content, or loss of function or utility." Link to comment Share on other sites More sharing options...
Livin in a box Posted April 18, 2010 Share Posted April 18, 2010 But the law states The goods must? comply with the description given by the seller and posses the same qualities and characteristics as other similar goods ? be fit for the purpose which the consumer requires them and which was made known to the seller at the time of purchase. I dunno anymore. Gamestation never replied... Link to comment Share on other sites More sharing options...
Sethos Posted April 18, 2010 Share Posted April 18, 2010 Too bad local laws and regulations are above Terms of use / service and User Agreements. Link to comment Share on other sites More sharing options...
Eric Veteran Posted April 18, 2010 Veteran Share Posted April 18, 2010 [Threads merged] Link to comment Share on other sites More sharing options...
rajputwarrior Posted April 18, 2010 Share Posted April 18, 2010 didn't sony say they refuse to give out refunds..? That may change though with enough pressure. Link to comment Share on other sites More sharing options...
thechronic Posted April 20, 2010 Share Posted April 20, 2010 i think the sad thing is that although everyone with a ps3 wanted to use the shipped features such as blu-ray player, streaming of media and gaming, the idea you could install Linux sealed the deal. I am disappointed that such a huge feature that helped the Playstation 3 sell in the first place and made it appealing to many has been removed as though it was something small. Link to comment Share on other sites More sharing options...
+Audioboxer Subscriber² Posted April 20, 2010 Subscriber² Share Posted April 20, 2010 i think the sad thing is that although everyone with a ps3 wanted to use the shipped features such as blu-ray player, streaming of media and gaming, the idea you could install Linux sealed the deal. I am disappointed that such a huge feature that helped the Playstation 3 sell in the first place and made it appealing to many has been removed as though it was something small. Linux did not help the PS3 sell to consumers :laugh: Only those interested in cluster farms. Link to comment Share on other sites More sharing options...
vladmphoto Posted April 20, 2010 Share Posted April 20, 2010 Sony should not have touched a feature which was just fine sitting there, available for whoever wanted to use it. I suspect they were afraid of people using Linux to get around their copy protection but still, now they will probably be forced to lose even more money on the PS3, way to shoot yourself in the foot........yet again, Sony. Link to comment Share on other sites More sharing options...
Hedon Posted April 20, 2010 Share Posted April 20, 2010 i think the sad thing is that although everyone with a ps3 wanted to use the shipped features such as blu-ray player, streaming of media and gaming, the idea you could install Linux sealed the deal. I am disappointed that such a huge feature that helped the Playstation 3 sell in the first place and made it appealing to many has been removed as though it was something small. Well stated. They screwed the customer over big time. I already know people that used Linux on the PS3 as well, and no longer can because they use PSN. And now I can no longer a feature that I wanted and paid for. Link to comment Share on other sites More sharing options...
thechronic Posted April 20, 2010 Share Posted April 20, 2010 Linux did not help the PS3 sell to consumers :laugh: Only those interested in cluster farms. Hilarious. I suppose you were asleep when Sony were telling everyone that they could use the Playstation 3 instead of a PC? And actually, the uproar caused by the removal of the OS feature goes against your claim that it did not help sell the console, of course it did. Link to comment Share on other sites More sharing options...
+Audioboxer Subscriber² Posted April 20, 2010 Subscriber² Share Posted April 20, 2010 Hilarious. I suppose you were asleep when Sony were telling everyone that they could use the Playstation 3 instead of a PC? And actually, the uproar caused by the removal of the OS feature goes against your claim that it did not help sell the console, of course it did. Well I'm guessing you've never used Linux on a PS3 and are just going by assumptions, it's a POS that couldn't even replace your grandmas PC for running Linux for a general consumer. With restricted GPU access you basically can't do anything other than install it, mess around for 10 minutes, then go use your PC again and laugh. Only people to have ever benefited out of it are number crunchers, aka research firms and the likes that have clustered 20+ PS3s to build an inexpensive super computer. As for the uproar, welcome to gaming online and console wars. Link to comment Share on other sites More sharing options...
Azusa Posted April 20, 2010 Share Posted April 20, 2010 has anyone in the UK gotten a refund yet? Link to comment Share on other sites More sharing options...
bob_c_b Posted April 20, 2010 Share Posted April 20, 2010 Hilarious. I suppose you were asleep when Sony were telling everyone that they could use the Playstation 3 instead of a PC? And actually, the uproar caused by the removal of the OS feature goes against your claim that it did not help sell the console, of course it did. I don't recall Sony pushing that feature much at all? The uproar is only happening on forums and not in the real world I think. But rage on. Link to comment Share on other sites More sharing options...
Hedon Posted April 20, 2010 Share Posted April 20, 2010 Linux was one of the main bullet points I saw when they announced the PS3. Link to comment Share on other sites More sharing options...
C_Guy Posted April 20, 2010 Share Posted April 20, 2010 European consumer protection law that states all products bought must be "fit for the purpose which the consumer requires them and which was made known to the seller at the time of purchase" Yes, the USA and Canada have a similar law but don't expect much from this. It says that the product must first be fit for the purpose required by the customer and also that it was made known to the seller at the time of purchase. So all the kids who think they can cash in on this little loophole will have the burden of proving first that they intended to purchase it to use Linux and secondly that the retailer made them aware that it was available in the PS3 and that it would suit their needs. This law will (and should, by design) only compensate consumers who were made aware of the Linux functionality and purchased it, at least in part, for that functionality. Link to comment Share on other sites More sharing options...
thechronic Posted April 20, 2010 Share Posted April 20, 2010 I recall a few interviews with Sony that i read regarding the Playstation 3 and its development. They were trying to convince people that the Playstation 3 would make a great Computer replacement and that it would render the PC useless. This of course was prior to its release. I am aware that the Playstation isnt the fastest machine when used in conjunction with Linux, however that does not justify the removal of the Other OS Feature. Actually one of the aims was to release a Linux Flavour that utilized the Playstation's processor. This Article only hints at some of the things i read, but it gives you the general impression of the hype being built at the time. Linux was one of the main bullet points I saw when they announced the PS3. Same here AWBrian, infact the Game store i purchased mine from were pushing this feature like crazy. I do concede however that a great deal of interest came from those wanting to use them in clusters. Link to comment Share on other sites More sharing options...
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