HELP! Pipex ADSL Prob!


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I have just upgraded from my old dial-up to PIPEX ADSL ...so obviously I'm a newbie to ADSL...

I have an USB Intel Anypoint 3240 Modem.. ISP is PIPEX... windows XP etc etc

The prob is when I turn on my comp.. I get the yellow light on the modem... which turns 2 green then back to yellow.. back to green then yellow etc etc

When I dial in.. I get a Error 619 box or on the few odd occasions it connects...

Is this usual or am I doing something wrong here??

I thought it might be my filters.. so I have taken then out.. all phones out etc and and tested it for an hour of watching it not dial in

Any ideas??

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Just so you know, there's no current problems with the Pipex ADSL service, I'm using it fine.

I'm sure I've had that problem before, I'm just trying to think what I did to fix it...

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Error 619 means the port can't be opened (as far as I know). Check all the cables are plugged in correctly - try swapping the microfilter you're using for your ADSL connection.

It could even be something simple like you've got another phone port in your room and the distance is too far away from the master socket, so the signal is weaker. I know that if you plug a phone into a port that's a certain distance away from your master socket, it still works but doesn't ring anymore. So it could be the same issue with your ADSL.

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Could the problem be that I am using a normal BT extension from my modem to my master socket??

I have taken every phone off etc... am just wondering if there are any issues with a normal bt lead?

am I better off getting a RJ-11 to RJ-11??

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I called PIPEX today and after going through everything the advisor thinks its because my Decibels are too high.. he thinks its around 60 db's and this is because I am on the boundry of the exchange.

They are sending a BT engineer around...

Methinks I am screwed :(

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do you know your SNR values?

your best bet is to stay away from USB and PCI modems. good ethernet connection is the way to go.

sometimes your modem will have a "hick-up" and will give you 619..often just rebooting it is all you have to do to fix this problem.

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When I finally do connect (which takes about an hour to train) I am getting a SNR Margin (db) between 25-26.

I dunno how to find this though before I am actually "trained" (if its possible).

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Is that picture of your stats taken straight from your modem or from a web site checking your modem?

Anyways PIPEX reckon its a high decibel level of 60.. which is strange cos I am assuming the 25-26 is my db level when connected..

Can the levels fluctuate that much??

Anyway if it is my level thats too high is it possible for the BT guy to lower it somewhat?

*fingers crossed* cos hes due tomorrow lol

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do you know your SNR values?

your best bet is to stay away from USB and PCI modems. good ethernet connection is the way to go.

sometimes your modem will have a "hick-up" and will give you 619..often just rebooting it is all you have to do to fix this problem.

Unfortunately Pipex has to use BT exchanges which effectively means that you have to use a USB modem :( However as you mention there could be a SNR problem.

I am not that au-fait with BT/Pipex ADSL as I have a cable background (I work as tech support/fault analysis for a cable company) . But the principles are the same, too much ingress/egress equals loss of service. Hopefully the tech tomorrow will check everything for you and make sure that you are up and running before leaving (I know it sounds obvious, but try and make sure that when he leaves you are satisfied that everything is working).

Good luck tomorrow, and welcome to Broadband :)

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Well hes been.. and I tried to be satisfied with everything but hhmmmm

Basically he tested my modem on something and it worked... then he tried his alcatel speedtouch modem on my connection and it trained straight away.

Hes basically said to buy a new speedtouch modem... and 4 some strange reason my modem cant/wont connect in the area I am in.. it works fine and everything but hhmmmmm lol.

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