Steven P. Administrators Posted January 8, 2011 Administrators Share Posted January 8, 2011 This is a weird one, I have 3 updates I need to install, but when I hit Install I see it stays on "downloading 3 updates 0%" it never downloads and I have left it all night and it still doesn't complete. So I downloaded the updates manually from Microsoft Downloads, and when I try to install them, the installer gets stuck on "Searching for updates on this computer" (also left for hours in the hope it would complete). What could it be? Firewall & Router are configured properly, and Remote Desktop (over the Internet) works too, so it isn't blocking anything! Please help because I can't install Exchange 2010 SP1 update until the Windows Updates are installed :( Link to comment Share on other sites More sharing options...
sc302 Veteran Posted January 8, 2011 Veteran Share Posted January 8, 2011 I know this is a silly question but have you tried a reboot? Here is something else to consider, (I did not write this. You can look at the windows update log and see if it contains more errors or stops that you can post or search on). The issue may be caused by one of the following factors:1. The installation is affected by some third-party security software. 2. The downloaded installation file is corrupted. In order to narrow down the cause of our issue, please refer to the following steps: NOTE: Some third party programs can affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend we temporarily disable or shut them down and then try accessing Windows Update later. Please be sure to enable them again when the update process has been completed. Rename the Windows Update Softwaredistribution folder ==================================== This issue may occur if the Windows Update Software distribution folder has been corrupted. We can refer to the following steps to rename this folder. Please note that the folder will be re-created the next time we visit the Windows Update site. 1. Close all the open windows. 2. Click "Start", click "All programs", and click "Accessories". 3. Right-click "Command Prompt", and click "Run as administrator". 4. In the "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter. Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder. However, if it fails, please let me know before performing any further steps and include any error messages you may have received when it failed. 5. Click "Start", in the "Search" box, type in "%windir%" (without the quotes) and press Enter. 6. In the opened folder, look for the folder named "SoftwareDistribution". 7. Right-click on the folder, select "Rename" and type "SDold" (without the quotes) to rename this folder. 8. Still in "Administrator: Command Prompt" window, type the command "net start WuAuServ" (without the quotes) in the opened window to restart the Windows Updates service. Note: Please look at the cmd window and make sure it says that it was successfully started. However, if it fails, please let me know before performing any further steps and include any error messages you may have received when it failed. How to collect the WindowsUpdate.log file ==================================== 1. Click "Start", type "WindowsUpdate.log" (without the quotes) in the Search Bar and Press Enter. We will see a file named "WindowsUpdate.log". 2. Now click on the "File" menu and then click "Save As". 3. From the left panel, click "Desktop" and click Save. System Information ==================================== 1. Click “Start”, type in “msinfo32” (without quotation marks) in the Search bar and then press Enter. 2. Choose “Save” from the File menu and save it as an NFO file. 3. Find the file, right-click on this file, click "Send To", and click "Compressed (zipped) Folder". 4. Send the compressed file to us. Steven P. 1 Share Link to comment Share on other sites More sharing options...
Steven P. Administrators Posted January 8, 2011 Author Administrators Share Posted January 8, 2011 Windows Update Service couldn't be stopped, so I disabled the service and now rebooting the server. Link to comment Share on other sites More sharing options...
bruNo_ Posted January 8, 2011 Share Posted January 8, 2011 Same thing happened with me a few days ago. I installed some "non-essentials" updates, restarted, tried again and it worked. :alien: Link to comment Share on other sites More sharing options...
Steven P. Administrators Posted January 8, 2011 Author Administrators Share Posted January 8, 2011 Yeah I have rebooted a few times, renamed the Softwareredistrubtion folder and now it's download stuck on 8% :/ Will leave it and hope it completes. Link to comment Share on other sites More sharing options...
Mr. Dee Posted January 8, 2011 Share Posted January 8, 2011 Repair Windows Updates with Fix WU Utility http://bit.ly/a49XCo Reset Windows Update Components: http://support.microsoft.com/kb/971058 http://support.microsoft.com/kb/883825 ---------------------------------------------------- Here are some random solutions: Windows Update error 80070103 http://windows.microsoft.com/en-US/windows-vista/Windows-Update-error-80070103 You receive error code 0x80070643 or error code 0x643 when you use the Windows Update or Microsoft Update Web sites to install updates http://support.microsoft.com/kb/958052 You may encounter temporary connection-related errors [e.g., 0x80072EFF; 0x80072EFE; 0x80072EFD; 0x80072EEF; 0x80072EE2; 0x80072EE7; 0xC80003FA; 0x8024402F] when you use Windows Update or Microsoft Update to install updates http://support.microsoft.com/kb/836941 Obi-Wan Kenobi 1 Share Link to comment Share on other sites More sharing options...
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