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Mail Merge from MS Access to MS Word Problem


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So the problem I'm having is that the Access database that I'm in has a button that, when you click, will launch a template in MS Word using the Mail Merge feature to fill in a letter. This seems to work for almost everyone else. When you click the button from Access it opens the mail merge in Word, and then once in the Mailings ribbon, they hit "Preview Results" and it populates the fields. For me and a few other first timers who have never done this, a lot of the Mailings features are greyed out, such as the "Preview Results" button.

What could be wrong here? This is office 2007 btw.

Thanks!

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I'm sorry, could you please elaborate? I kind of drawing a blank right now. What security settings in which application should I be looking at?

Thanks!

have you checked your security settings?

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