Amazon launched its truly wireless earbuds called the Echo Buds back in September last year. The earbuds unsurprisingly came with Alexa integration for an asking price of $129. Interestingly, the device also featured active noise cancellation for that price, which made it a viable alternative to its rivals. However, if you have noticed your device overheating when placed in the charging case, you’re not alone.
The company has acknowledged that in “very rare cases”, the earbuds might overheat in the charging case. The firm said in an email (via AndroidCentral) that it is releasing a software update to solve the issue. The email read:
The safety of our customers is our top priority. We recently determined that in very rare cases it is possible for Echo Buds to overheat while in the charging case. Out of an abundance of caution, we have released a software update that addresses this potential safety risk and improves the long-term performance of Echo Buds' batteries.
It is a relief though, that the issue does not affect the device when outside the box, causing a potential safety hazard to users when wearing them. The software update should be made available to all users automatically. Users can head to the Alexa app and go to Devices > Echo & Alexa > Echo Buds > About to check if the version number is '318119151' or newer to make sure that the update has been installed.
To receive the update, the device must be placed in the charging case, with both the earbuds are case charged to 30% or above and be connected to the phone and the Alexa app via Bluetooth. The case must be closed for at least 30 minutes.
Update: An earlier version of the article stated that the case must be closed for at least 15 minutes. However, Amazon has reached out and has clarified that the case must be closed for at least 30 minutes while in the Bluetooth range of the users' phone