As of today, customers will no longer be allowed inside Best Buy's stores due to the COVID-19 pandemic. Instead, the retailer is shifting to a "contactless" curbside service, and will only permit workers inside its stores (via The Verge). Orders which are placed through the company's website or its app will be delivered to customers' cars outside the stores.
Best Buy has temporarily suspended all in-home installation and repair services and stated that returns and exchanges will be made through the curbside service. In an email sent out to customers, the retailer says:
If, for any reason, you didn’t order the product in advance and the product is in stock in the store, one of our employees will be more than happy to go get it in the store and sell it to you while you remain in your car.
As demand is rapidly increasing for people stuck at home, the retailer has seen a surge in shoppers. To cope with the demand and increase safety, the company is making these changes. Starting Monday, only large items like refrigerators and TVs will be delivered to customers' doorsteps instead of bringing the items into houses, the retailer stated in an email to customers. Those who have ordered scheduled for installation in the next 30 days will be receiving an email pertaining to the delivery options.
Best Buy said that workers have been informed that if they don't feel comfortable, they don't have to come into work. If someone is sick, they're being asked to stay home with the assurance that they will be paid.