Staff at Carphone Warehouse, the UK-based mobile communications retailer, are alleged to be misleading customers about Apple's iPhone insurance policy, the BBC has claimed.
The information being communicated to prospective buyers or customers, who expressed fears about losing their iPhone, was that they would have to buy a new 18-month contract at a cost of GBP630 (Sterling) in the event of losing their handset, which was not true, an undercover report by the BBC claimed.
According to Apple's iPhone policies, the customer would have to buy a new handset in the event of losing the iPhone, but the old 18-month contract would still be valid. Carphone staff members in three out of the five stores analyzed did not reveal this information.
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