Apple Stores are often seen as a model of modern retail - spotless, stylish temples for the products that they sell. But like any company, the customer service is only as good as the representative delivering it, and there are always occasional weak links.
A man alleges that he visited an Apple Store in Portland, Oregon, and left with a homophobic slur printed on his receipt, entered by the store employee that served him. The employee apparently entered the customer Adam Catanzarites email address on the account as "firstname.lastname@example.org".
Catanzarite took to Facebook to share a photo of the receipt, apparently showing that his email address was indeed entered that way on an actual Apple Store receipt. "I got called a f@g by an Apple employee here in Portland," he said.
He also adds that he spoke to the store manager, but claims that the manager did not adequately address the situation. Catanzarite said: "Being queer and having worked with queer youth, I know first-hand that this is an example of the type of homophobic beliefs and actions that lead young people to harm themselves." He continued by saying that he expected more of Apple, "a company that prides itself on being LGBTQ inclusive and welcoming."
Oregon Live reports that an Apple spokesperson confirmed that the company has been made aware of the incident, but did not make any further comment about the circumstances or how it might address them.