When your technology fails, who you gonna call? The TechGuys, or so Dixons Stores Group, owners of Dixons.co.uk, PC World and Currys, hopes. The TechGuys is a support service for a variety of consumer electronics devices which DSG is offering to all-comers, regardless of whether they bought the equipment through a DSG store or not.
TechGuys provides a menu of chargeable services from telephone support to drop-in local tech clinics and home visits. "We are creating a national support operation to help customers navigate their way around the digital universe," said John Clare, group chief executive at DSG International. "The forthcoming national digital TV switchover programme, combined with the rapid development of digital technology, will have a huge effect on every home in the UK and create an unparalleled level of demand for expert technical advice."
Two grades of telephone support are offered: a general enquiries line financed by a national call rate (0845) number; and a PC helpline charged at Â£1.50 a minute. The latter is a rebranding of PC Worlds current PC phone support. Hands-on support such as drop-in clinics and home visits are priced from Â£10 upwards on a no-fix, no-fee basis.