The DRM-free PC games store GOG has updated its refund policy, and now it may be the most generous approach to refunds available in the store space. GOG now provides customers a 30 day period for refunding a purchase, and it looks like almost no strings are attached to this offer.
GOG says that even if the purchased game was "downloaded, launched, and played" it will provide a full refund for up to 30 days. There isn't a limit mentioned for the amount of playtime either, in comparison to other PC game stores like Steam and Epic Games Store which offer a 14-day refund period, but only if the game has been played for less than two hours.
According to GOG's previous "Money Back Guarantee Policy", the store only gave out refunds if there were technical issues with the product, and also, only after support staff goes through a troubleshooting process. Compared to that, the updated refund policy is a massive change.
The new refund requests are handled through the GOG customer support portal, where funds can be sent back towards the GOG Wallet or the original payment method. Although, the store still requests customers facing technical issues with their games to ask for help in the tech support section foremost before seeking refunds.
The store revealed that there isn't a limit to how many games can be refunded, but it will be taking a look at requests on a case by case basis to prevent abuse. It added the following to remind users that refunds are not a form of reviews:
Please respect all the time and hard work put into making the games you play and remember that refunds are not reviews. If you finished the game and didn't like it, please consider sharing your opinion instead. Also, please don't take advantage of our trust by asking for an unreasonable amount of games to be refunded. Don't be that person. No one likes that person.
GOG has also set up a handy FAQ page detailing other intricacies of this updated refund policy, which can be found here.