Just a few days ago, the class-action lawsuit against several of LG’s flagship devices was amended to include the Nexus 5X. It seems the trouble for Google’s Nexus lineup is only going to get worse, as the Nexus 6P may soon be part of its very own class-action lawsuit.
Law firm Chimicles & Tikellis has opened up an investigation on whether or not it should file a class-action lawsuit against Google regarding two major problems the Nexus 6P has suffered from since launch.
The first issue concerns the phone’s battery; per the firm, consumers have reported instances where the phone would power down claiming that it had no battery, despite the battery meter displaying “anywhere between 10-60% of battery life remaining”.
This issue has been in the news since December last year, making its way onto Google’s issue tracker as well. The firm also notes that while the issue has mostly been reported by consumers on Android 7.0 Nougat, users who flashed back to Android 6.0 Marshmallow continued to experience the problem.
The second issue with the Nexus 6P is the same one haunting LG: an eternal bootloop. Although, the cause of the issue is not clear and may not be the same as claimed for the Nexus 5X.
Google is certainly aware of the problems, with both the "bootloop of death" and battery problems listed on its issue tracker. However, it tells consumers to "seek warranty coverage from Huawei”, claiming that it is a hardware problem. On the other hand, according to the complaints reviewed by the law firm, Huawei either claims that the fault exists in Google’s software, or “often stonewalls attempts to obtain warranty coverage”.
The Nexus devices have always been in a unique position. HTC, Samsung, Asus, LG, and Huawei have built these devices, but Google has always managed the software and its updates – that’s the appeal of a Nexus device. Unfortunately, it seems to be turning into an excuse to dodge responsibilities when problems arise.