Google's support teams may take longer to respond amid coronavirus fears

After asking all of its employees in North America to work from home until April 10, Google is now warning customers visiting its various support pages about longer wait times due to the coronavirus situation (via 9to5Google). Some of its help portals that display such warning are the Google Store, Pixel phone, Google Drive, and Chromebook support pages.

The warning message is posted on the banner portion of those pages, stating:

"As a precautionary health measure for our support specialists in light of COVID-19, we're operating with a limited team. Thanks for your patience, as it may take longer than usual to connect with us".

9to5Google notes, however, that response times of Google's support teams for those services remain normal as of Friday. Response times typically take three to five minutes for chat requests, two minutes for callback requests, and 18-24 hours for email support.

It should be noted that not all of Google's products display the warning on their respective support portals. For example, the help centers of Google Nest, Gmail, Maps, Chrome, Translate, G Suite, and Ads have no warnings about delayed response times as of this writing.

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