A recent software update released by HTC for its flagship One M9 handset has been causing big problems for owners of the device. Multiple users have complained that since installing the update, which bumps the device up to version 1.40.401.8, it now takes considerably longer to charge up the battery than it did before.
And when we say "considerably longer", we mean it: as Phone Arena points out, the normal time to charge the One M9's battery is one hour and 46 minutes - but since installing the update, many users have noted that it takes much longer than this. One screenshot, posted on Italian site WebTrek.it, shows a message on the device's lockscreen, indicating an estimated 13 hours to complete the charging cycle.
Some users have also complained that the problem goes beyond just having to wait a long time to charge up the handset, claiming that the battery is actually being used up more quickly.
In a series of replies to its customers on Twitter in recent days, the company has acknowledged that problems with battery life and charging have indeed arisen since it delivered its most recent software update to the One M9.
HTC advises that owners of the device should uninstall Google Photos, claiming that this will resolve the issue until the company releases a further software update to provide a less inconvenient fix.
However, removing Google Photos alone isn't resolving the issue for everyone. In this instance, HTC recommends an alternative workaround:
The company has not yet revealed when it plans to release its next update to provide a proper fix for the issue.