Back in August, Intel finally detailed what it had in store as far as 10nm laptop and desktop CPUs are concerned in the form of its 10th-generation "Ice Lake" series of chips. Unfortunately, for Intel, extensive delays in being able to meet mainstream demand for its parts may have driven increased frustrations experienced by its partners.
Now, in a letter published by Intel Executive VP and GM of Sales, Marketing, and Communications, Michelle Johnston Holthaus has said:
"I’d like to acknowledge and sincerely apologize for the impact recent PC CPU shipment delays are having on your business and to thank you for your continued partnership. I also want to update you on our actions and investments to improve supply-demand balance and support you with performance-leading Intel products. Despite our best efforts, we have not yet resolved this challenge.
In response to continued strong demand,we have invested record levels of Capex increasing our 14nm wafer capacity this year while also ramping 10nm production. In addition to expanding Intel’s own manufacturing capability, we are increasing our use of foundries to enable Intel’s differentiated manufacturing to produce more Intel CPU products."
The Executive VP also noted that while CPU supply had improved by "double digits compared with the first half of this year", tight supplies have led to delays in part shipments and subsequent impacts to its customers. Furthermore, in a move that may help placate its customers, representatives from Intel would soon get in touch to directly answer questions and provide more information.
While Holthaus rounded out the letter by saying that the company would "continue working tirelessly to provide [...] Intel products to support your innovation and growth" it remains to be seen how well it will weather the challenge been brought on by a resurgent AMD in addition to mobile processors.