Lyft is making Emergency Help, a feature it launched to enhance transportation safety, now available across the U.S., which means both drivers and riders request assistance by quickly connecting to ADT security professionals. The program was initiated in select locations in the U.S. earlier this year.
With the help of the feature, riders and drivers will be able to immediately connect with an ADT security professional through voice or silently. While riders may select between the security company texting them, calling them, or calling 911 on their behalf, drivers will only have the ability to request a call from ADT. The firm stated that this is being done to "promote focused driving."
If users request assistance, ADT will alert authorities so they may immediately reach the user's live location. ADT will provide law enforcement agencies with ride details, which include "vehicle’s make and model, license plate number, and the intended drop-off location."
The ride-hailing service plans to expand this feature in the future by integrating it with its Smart Trip Check-in product, which checks on users who have been dropped at a considerable distance from their intended destination.