Microsoft has begun privately beta testing a new tool, known as "Windows Advisor," which is aimed at helping consumers better pinpoint why their Windows machines might not be up to snuff. Windows Advisor currently supports Windows XP Service Pack 2 and Windows Vista. The beta version is available in English only.
Microsoft officials have been saying that Windows, and especially the much-maligned Windows Vista, isn't to blame for all of users' PC problems. Faulty drivers and badly written apps are often behind users' unhappiness with their new PCs, the Softies have said. Microsoft is making sure that users will be able to place blame where it belongs with Windows Advisor.
Link: ZDNet Blogs