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Microsoft fixes video glitches, display flickering, and crashes in the Surface Pro 9 5G

The Microsoft Surface Pro 9 with its accessories

Microsoft is rolling out a new firmware update for the Surface Pro 9 5G with ARM processors. This month's release focuses on addressing three nasty bugs: video playback glitches, unexpected crashes, and display flickering when connected to the Surface Dock 2. You can now download the update from the Settings app.

Note: the update is not available for the Surface Pro 9 with Intel processors.

What is new in the May 2024 Surface Pro 9 5G firmware update?

The official changelog contains the following:

The following update is available for Surface Pro 9 with 5G (SQ3 Processor) devices running Windows 11 Update, Version 22H2, or greater.

  • Enhances the gaming experience by preventing glitches in the video playback.

  • Addresses an issue that was causing the device to unexpectedly crash.

  • Fixes a flickering or screen flashing issue when the device is connected to Surface Dock 2.

Here is the list of new drivers:

Driver Version Windows Device Manager Surface Dock 2 Firmware Update - Extensions
30.0.3959.8900 Qualcomm(R) Adreno (TM) 8cx Gen 3 - Display adapters


Qualcomm(R) Device Crash Dump Injector Service - System devices Surface Thunderbolt(TM) 4 Dock Firmware Update - Firmware
1.0.3933.9300 Qualcomm WCN685x Wi-Fi 6E Dual Band Simultaneous (DBS) WiFiCx Network Adapter - Network adapters
Qualcomm(R) Wlan Thermal Mitigation Device - Extensions
Qualcomm(R) FastRPC Device - System devices
Qualcomm(R) Audio RPC Daemon Device - System devices
Qualcomm Secure Processor Device - System devices

Here is extra information about the release:

Supported Configurations Surface Pro 9 5G
Supported Windows Versions Windows 11 version 22H2 and newer
Known Issues The update does not contain any known issues
Device supported until October 2, 2028

You can update your Surface Pro 9 5G by heading to Settings > Windows Update. Keep in mind that firmware updates are one-way only, so back up important data before installing the latest release.

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