Microsoft is still working on a fix for Lumia 535 touchscreen issue

We reported a few months ago that Microsoft was working on a fix for the known touch sensitivity issue present on the Lumia 535. This update was then eventually released in select markets. However, it seems that for some the problem did not go away as intended.

According to a post on an Italian Microsoft Mobile forum, the company is still trying to fix the persistent touchscreen sensitivity bug affecting the Microsoft-branded smartphone. A PR representative went on to describe the steps taken by the company to address it:

"We are sorry that some of you have been inconvenienced by this situation. We've identified some models of Lumia 535 are presenting different anomalies on the touchscreen performance.

"An OTA (over the air) software update has been deployed in 23rd of December 2014, solving most of the problems but certainly not for all customers."

"Our Technical Support Operations team here in Finland, as well as the engineering teams in the US and China have the matter under investigation marked as urgent priority, in the meantime please use the troubleshooting offered by my colleagues in this thread."

"When our colleagues in the engineering team have identified the cause of the conflict, we will provide further information, whether this is another software update or an action performed on hardware at an authorised Care Point, (at this time Care Points have not received updated info regarding this topic, thus is useless to visit them)"

The letter also disclosed that Microsoft is closely looking into resolving the issue soon:

"We assure you that Microsoft does take matters like this very seriously and our teams are working frantically to resolve this concern for our customers. For the time being, we can only recommend that you use the troubleshooting provided whilst we work to ensure that the situation is properly solved, and that you accept our apologies for the inconvenience caused."

For a refresher, the Lumia 535's specifications are as follows:

  • 5" qHD (960 x 540) IPS LCD display
  • Qualcomm Snapdragon 200 processor
  • 1GB RAM
  • 8GB internal storage (MicroSD card expandable)
  • 5-megapixel rear camera with flash
  • 5-megapixel wide angle front camera
  • Windows Phone 8.1 with Lumia Denim
  • Dual Sim capable

You can check out our full review on the Lumia 535 here.

An ETA regarding the arrival of the fix has not been announced. However, while the fix is being developed, Microsoft has published an FAQ page on the Microsoft Mobile website offering suggestions for Lumia 535 owners who are currently experiencing touchscreen problems. The webpage can be viewed here.

Source: Microsoft Mobile Community via Windows Central

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