Towards the beginning of this year, Microsoft released FastTrack for Dynamics 365 which was originally positioned to ease the transition for customers looking to start using Dynamics 365, the company's business productivity platform, and realize a return on investment as quickly as possible. Participants in the FastTrack program have been able to obtain advice on best practices as well as educate themselves on how best to deploy the service to users and expand capabilities in a controlled manner.
In its initial form, FastTrack for Dynamics 365 offered a number of practical interactive sessions in the form of technical talks, workshops, and regular touchpoints. Now, Microsoft is expanding its FastTrack lineup for Dynamics 365 with three additional services:
- Adoption Services for Customer Engagement enables customers to ensure awareness for successful adoption and drive usage, boost engagement, and improve user experience.
- Onboarding Service for Field Service empowers customers to achieve an understanding of the core value of this service to improve their satisfaction, apply first-time fix rates, and resource for user productivity.
- Onboarding Service for Project Service Automation allows users to manage sales, resources, delivery, and billing for client-facing projects and to better understand the interaction of Dynamics 365 and Office 365 components with the service.
While these three new services may be most beneficial for customers in the formative stages of a transition to Dynamics 365, they are also available to those already participating in the program. As with its original range of interactive services, sessions will be delivered remotely by FastTrack engineering resources to most major markets. However, the new adoption and onboarding services will be made available to "eligible customers nominated by partners" seeking to deploy one of the numerous versions of Dynamics 365.