Microsoft Teams is one of the most widely used tools for online collaboration and communication, especially in enterprise environments. This also means that any problem with the software has the potential to impact many customers and workflows. Up until now, the Teams troubleshooting process was fairly manual and cumbersome, but Microsoft is now looking to resolve this issue with a new "Teams client health" dashboard for admins.
If a Teams instance now faces any kind of disruption, Teams administrators and helpdesk teams can use this dashboard to proactively diagnose and resolve the problem, rather than waiting for a disgruntled user to come to them with incomplete information.
Microsoft says that Teams client health is focused on providing actionable insights that actually do require administrator input, surfacing actual issues that cannot self-heal, and highlighting persistent problems rather than one-offs. The Redmond tech firm has highlighted several scenarios where the Teams client health dashboard can enhance productivity with minimal disruption to workflows.
One example is dealing with customers who are experiencing crashing issues in Teams. Rather than engaging in a manual process that involves asking them to reproduce the issue, you can simply leverage the health dashboard to spot problematic spikes and then remediate them yourself (as a Teams admin) through the provided mitigation guide.
Similarly, another scenario involves monitoring and auditing if people within your organization are using the latest version of Teams. Right now, this is a very manual process, but with the health dashboard, you get these insights directly, including details about potential issues that might be blocking Teams updates.
As expected, the Teams client health dashboard is available for admins and helpdesk teams within the Teams Admin Center. Still, Microsoft has encouraged customers to bookmark a direct link to the dashboard for easier recurrent navigation.
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