PeopleSoft and America Online on Tuesday announced that they would integrate AOLs instant messaging service into PeopleSofts business applications to enhance real-time collaboration for corporate users.
PeopleSofts products, ranging from its customer relationship management (CRM) software to its supply chain management applications, will have IM capabilities through AOL Enterprise AIM services. The capabilities are available now through PeopleSofts PeopleTools 8.43. PeopleSoft has been increasingly adding IM capabilities to its business applications as a way for companies to communicate in real time and more effectively with other employees, their customers, suppliers and partners.
This spring, the company said it would harness IM features from IBMs Lotus Sametime technology for presence detection, Microsofts real-time communication server called Greenwich and Yahoos Messenger Enterprise Edition. That announcement, however, shut out AOL Instant Messenger (AIM)--one of the largest IM networks. AIM delivers more than a billion messages a day, the company said. "AIM extends customer choice and increases the value of PeopleSoft enterprise applications by adding immediacy to the business process enabling users to communicate in real-time", Rick Bergquist, PeopleSofts chief technology officer, said in a statement.
News source: C|Net News.com