For the fifth year, CIO Insight polled IT executives on how well their major vendors deliver business value, reliability and quality. This year's winner? The No. 1 vendor? None other than Linux distributor Red Hat. Perhaps even more impressive than Red Hat beating such name brand companies as Google and Hewlett-Packard was that Red Hat also earned a remarkable 97 percent loyalty rating. In other words, 97 percent of Red Hat's customers plan on continuing to do business with Red Hat in the future. Oracle, which is doing its best to snatch Red Hat's business away from it with its Oracle Unbreakable Linux, should keep well in mind.
How does Red Hat win the hearts and minds of its corporate customers? A close look at how IT executives evaluated Red Hat and the other vendors shows us that where Red Hat really stood out above the rest was in how its products met expectations for lowering costs and meeting commitments on time and on budget.