Neowin News Feed for: Customer

Microsoft reveals details of requests filed by U.S. government to access customer data

Usama Jawad — Wed, 06 Jan 2021 06:26:01 +0000

Microsoft has disclosed details of three cases where it fought secrecy orders issued by the U.S. government accessing customer data. The orders came from federal courts in Maryland and New York. Read more...

Microsoft urges organizations to ensure data privacy instead of relying on state legislature

Usama Jawad — Sat, 17 Oct 2020 06:38:01 +0000

Microsoft has encouraged organizations to rebuild trust with customers by ensuring data privacy themselves rather than solely relying on state legislature in the path to economic recovery. Read more...

Microsoft suspends cop's Xbox Live account for using a photo of an officer as a Gamerpic [Update]

Usama Jawad — Fri, 21 Jul 2017 15:18:02 +0000

Microsoft is receiving a considerable amount of public backlash after it suspended a cop's Xbox Live account for 24 hours for using a photo of a police officer holding a US flag as his Gamerpic. Read more...

Apple wins Twitter's customer service award

Paul Hill — Fri, 11 Nov 2016 15:44:01 +0000

Apple's Twitter support account has been crowned the winner of the Twitter Awards #Customer category. The social media firm revealed @AppleSupport was active for a massive 17 hours a day. Read more...

Microsoft: Vista customer satisfaction climbs

Chakkaradeep Chandran — Mon, 08 Dec 2008 08:34:38 +0000

Microsoft Asia Pacific has responded to researchers' claims that enterprise chief information officers "have not warmed to the Vista operating system over the past year." The northern hemisphere researchers said that the CIOs they recently... Read more...

Microsoft braces for major customer shift

Tom Warren — Tue, 20 May 2008 09:17:12 +0000

Microsoft Corp sees tens of millions of corporate e-mail accounts moving to its data centers over the next five years, shifting to a business model that may thin profit margins but generate more revenue. ... Read more...

E-mail Bill Gates, Get Great Customer Service for Your Xbox

Wed, 30 Jan 2008 11:49:05 +0000

For some reason, tales of people getting exceptional service always seem uplifting. Maybe it has something to with the fact that it kind of gives you hope that after jumping through countless hoops to get... Read more...

AMD clarifies Phenom delays, cites customer input

Julio Franco — Mon, 14 Jan 2008 02:38:47 +0000

AMD publicly stated late last year that it would be able to offer quad-core AMD Phenom 9700 and 9900 CPUs with fixed erratum as well as at higher clock-speeds in Q1 2008. However, the chipmaker... Read more...

iPhone excels in US customer satisfaction

Sat, 20 Oct 2007 16:49:15 +0000

Earlier this month, ChangeWave Research conducted a mobile phone customer survey which concluded that of the 3,645 US iPhone owners surveyed 82% reported being Very Satisfied with their purchase, up five points since the previous... Read more...

Citigroup Customer Data Leaked on LimeWire

Sat, 22 Sep 2007 13:19:48 +0000

Citgroup has confirmed that it's investigating a data breach involving the names, Social Security numbers and credit information of 5,208 customers inadvertently leaked by an employee of its ABN Amro Mortgage Group unit onto the... Read more...

Musicload: 75% of customer service problems caused by DRM

Mon, 19 Mar 2007 01:06:51 +0000

Deutsche Telekom's Musicload, one of the largest online music stores in Europe, has publically released a letter last week which stated that 3 out of 4 customer service calls are ultimately the result of the... Read more...

Romanian Hacker Broadcasts eBay Customer Accounts

Daniel Fleshbourne — Mon, 12 Mar 2007 10:50:45 +0000

eBay has confirmed that, early on the morning of March 8 EST, an alleged Romanian hacker calling himself "Born_To_Scam_American_Guys" posted records for 15 eBay users on an eBay forum for between 40-60 minutes before the... Read more...

Microsoft, Novell win Wal-Mart as Linux Customer

Tue, 23 Jan 2007 17:33:47 +0000

Microsoft Corp. (MSFT) and Novell Inc. (NOVL) announced Tuesday that Wal-Mart Stores Inc. (WMT) have become their latest customer. Wal-Mart is expect to begin using Novell's SUSE Linux; Novell will provide support for the software.... Read more...

Dell 2.0 to focus on customer satisfaction

Thu, 14 Sep 2006 00:20:45 +0000

Computer manufacturer Dell is to focus on customer satisfaction, which it admitted on Wednesday it "had not done perfectly in the past". The company is investing $150m in customer relationships this year,said chairman Michael Dell... Read more...

Vista Customer Preview Program is now closed

Daniel Fleshbourne — Wed, 30 Aug 2006 19:10:02 +0000

The Vista Customer Preview Program is now closed. We have reached our goal of 100,000 downloads for the pre-RC1 release and the program is now closed. Windows Vista RC1 will be available in the coming... Read more...

Windows Vista Customer Preview Program Kicks Off

Steven Parker — Thu, 08 Jun 2006 09:42:20 +0000

The day that most Windows community enthusiasts who have been following the beta program for Windows Vista, but haven't been part of it has arrived in the form of Windows Vista Customer Preview Program. Microsoft... Read more...

PayPal Glitch Sparks Customer Anger

Fri, 23 Sep 2005 19:09:14 +0000

Online payments company PayPal is working to fix a glitch that has been causing duplicate debit card withdrawals and deposits on some customer accounts since the beginning of September. The problem first... Read more...

Cisco.com Compromised - All Customer Passwords Reset

Fri, 05 Aug 2005 09:41:02 +0000

Cisco Systems' customers received e-mails Wednesday from the networking company advising them of a security breach of its Web site. The company said Cisco.com has been compromised and that customers need to... Read more...

Dell Closes Longtime Customer Message Boards

Fri, 15 Jul 2005 16:08:25 +0000

The closure of Dell's popular Customer Care message boards last week has some Dell users fuming that the company, once the darling of PC buyers for the quality of its service, is now whittling that... Read more...

Windows Server 2003 R2 Customer Preview Program

Steven Parker — Mon, 23 May 2005 14:28:29 +0000

The test version of Windows Server 2003 R2, which is built atop the code from the SP1 release of last month and supports both 64-bit and x86 systems, sports streamlined versions of several management systems,... Read more...

Comcast Sued for Disclosing Customer Information

Fri, 15 Apr 2005 22:35:43 +0000

Comcast Corp., the top U.S. cable television network operator, is being sued by a Seattle-area woman for disclosing her name and contact information, court records showed on Thursday. In a lawsuit filed in King County,... Read more...

PayPal Leaking Customer Email Addresses

Sat, 22 Jan 2005 18:03:34 +0000

Windows enthusiast site, MSFN.org, have highlighted a rather serious problem with PayPal's email removal feature. Most emails sent from corporations have "removal" links to comply with anti-spam legislation in the USA. On clicking... Read more...

Windows XP 64-Bit Edition Customer Preview Program

Tom Warren — Tue, 03 Feb 2004 18:21:53 +0000

Welcome! If you have a 64-bit ready PC, you now have the option to receive trial software for Windows XP 64-Bit Edition for 64-Bit Extended Systems via CD or download. Read below about the different... Read more...

Customer Data Was on Stolen PC, Wells Fargo Says

Sat, 22 Nov 2003 01:59:01 +0000

Wells Fargo & Co. said on Friday it had offered a $100,000 reward for information leading to the arrest and conviction of the burglar who stole a bank consultant's computer that had sensitive customer information... Read more...

Virtual Server Customer Preview license extension

Daniel Fleshbourne — Fri, 03 Oct 2003 19:54:25 +0000

The Virtual Server Customer Preview (VSCP) license extension is now available for download from Betaplace. Any customer that downloaded the VSCP image anonymously must register on the Betaplace site before they can access these downloads.... Read more...

SuSE, SAP team on customer support

Thu, 24 Jul 2003 11:06:52 +0000

Linux seller SuSE plans to announce Thursday that it will team with business software powerhouse SAP to offer a new set of support services for its corporate customers. The new support deal between... Read more...

TiVo to Sell Customer Viewing Data

Mon, 02 Jun 2003 18:52:28 +0000

TiVo Inc., the leading maker of digital television recorders, on Monday began offering advertisers and broadcasters second-by-second information on the commercials and shows its users are watching — or skipping. Digital video recorders... Read more...

MS Product Support's Customer Configuration Capture

Wed, 14 May 2003 16:56:24 +0000

Found this whilst browsing Microsoft's site... The Microsoft Platform Support Reporting Utility facilitates the gathering of critical system and logging information used in troubleshooting support issues. Windows 2000, Windows NT,... Read more...

AO HELL? Customer bombarded with auto-responders on mobile

Steven Parker — Fri, 03 Jan 2003 12:58:35 +0000

Thanks Wes for this one. AOL Instant Messenger announced a service sending instant messages to cell phones via SMS. I signed up for the service and enjoyed it for a few days, however I... Read more...

Microsoft Spills Customer Data

Steven Parker — Thu, 21 Nov 2002 22:11:06 +0000

Thanks Bink for this! Microsoft took a public file server offline Tuesday after Internet users discovered that the system contained scores of internal Microsoft documents, including a huge customer database with millions of entries. ... Read more...

eBay to cancel customer service e-mail

Thu, 25 Apr 2002 23:24:55 +0000

eBay is quietly canceling a much-used e-mail address, which has some members worried. Next month, the online auction giant will close its direct e-mail link to SafeHarbor, its department that responds to questions about... Read more...

Customer data at Microsoft exposed

Wed, 10 Oct 2001 21:35:22 +0000

A computer security researcher known for discovering serious leaks of private information at major U.S. companies has found one at Microsoft Corp.'s Web site. The researcher showed MSNBC.com several screen shots he had taken revealing... Read more...