Neowin News Feed for: Warranty

The FTC has sent warnings to ASRock, Zotac, and Gigabyte about their warranty policies

John Callaham — Wed, 03 Jul 2024 20:02:01 +0000

The US Federal Trade Commission has sent formal warning letters to ASRock, Zotac, and Gigabyte, stating that their current warranty policies could violate laws concerning consumer rights to repair. Read more...

Amazon Deal: Seagate's latest internal SSD made for the PlayStation 5 console now on sale

Fiza Ali — Wed, 01 Nov 2023 18:38:02 +0000

The 2TB version of Seagate's latest Game Drive PS5 NVMe SSDs is selling at its lowest price on Amazon so, grab it while you can. Or, check out other SSD deals from Samsung and Western Digital. Read more...

Samsung's new PRO Plus Memory Cards deliver faster speeds and 10-year warranty

Taras Buria — Wed, 12 Apr 2023 08:02:01 +0000

Samsung has released a new lineup of SD and microSD cards aimed at creative professionals. The updated PRO Plus series offers a notable speed boost compared to the outgoing memory cards. Read more...

Reports surface of Samsung Galaxy Z Fold 3 screens failing just outside of warranty

Steve Bennett — Tue, 14 Feb 2023 00:08:01 +0000

Disgruntled users are starting to report that their Galaxy Z Fold 3 screens are beginning to fail with a crack right down the middle, just after the warranty that comes with the phone expires. Read more...

Google announces Chromebook repair program for schools, wants it as an elective course

Usama Jawad — Sat, 05 Feb 2022 15:16:01 +0000

Google has announced its Chromebook repair program, publishing documentation about how to do basic repairs yourself. It has encouraged schools to adopt it and wants it as an elective for students too. Read more...

Six companies put on notice by the FTC due to illegal warranty policies

João Carrasqueira — Thu, 03 May 2018 02:06:02 +0000

The Federal Trade Commission has put six companies, including the three main gaming hardware manufacturers, on notice due to illegal warranty void policies that forbid third-party repair services. Read more...

Apple offers free fix for iPhone 7 handsets plagued by "No Service"

John Keefer — Fri, 02 Feb 2018 23:38:01 +0000

It appears that enough users were complaining about losing service on their iPhone 7 devices that Apple has now agreed to fix them free of charge or reimburse users that paid for repairs, Read more...

Apple extends MacBook and MacBook Pro anti-reflective coating warranty

John Keefer — Fri, 17 Nov 2017 21:06:01 +0000

Peeling issues with the anti-reflective coating on MacBook and MacBook Pros are still cropping up, so Apple is extending the display replacement warranty on select units to up to four more years. Read more...

Google reportedly ends out-of-warranty Nexus 6P replacements

Dreyer Smit — Mon, 18 Sep 2017 13:40:02 +0000

Some users realized last week that Google was replacing out-of-warranty Nexus 6P devices with the Pixel XL, but a recent revision of this policy has blocked this apparent loophole. Read more...

Google is swapping Nexus 6P for Pixel XL devices as warranty replacements

Usen Joshua O. — Thu, 14 Sep 2017 08:34:02 +0000

Owners of faulty Nexus 6P devices are reportedly being offered Pixel XL smartphones as warranty replacements. The reports vary, from occurring regularly in the US and Canada, to never in Australia. Read more...

The price to fix your iPhone screens just went up a bit

John Keefer — Wed, 13 Sep 2017 20:08:01 +0000

We knew that Apple was going to have to add the iPhone 8, 8 Plus and X to its price guide, but we weren't expecting the price of screen repairs and other damage to jump on the older models as well. Read more...

Leaked document reveals Apple warranty guidelines

Usen Joshua O. — Tue, 05 Sep 2017 03:28:01 +0000

A leaked Apple warranty guide for technicians reveals the criteria for warranty repairs or replacements by technicians at Apple stores and the inspection process to enable such decisions. Read more...

LG offers G6 owners a complimentary extra year of warranty coverage

Timi Cantisano — Thu, 15 Jun 2017 21:18:01 +0000

LG is offering an extra year of warranty on its recently released G6. This new promotion will also apply to those who have purchased it in the past. LG simply requires registration of the handset. Read more...

Samsung to repair S7 edge screens with pink line issue, but there's a catch

Shreyas Gandhe — Thu, 26 Jan 2017 08:10:01 +0000

Samsung has acknowledged the pink line issue occurring on the Galaxy S7 edge and will be repairing affected devices which are still under warranty so long as their displays are not physically damaged. Read more...

Repair and replacement details for Apple's AirPods announced - replacements will be $69

Michael Firth — Fri, 16 Dec 2016 16:56:01 +0000

Apple has updated its servicing information to include details of its newly released AirPods line. Lost, damaged or out of warranty repairs start at $69, but costs are lower for battery replacement. Read more...

Microsoft's new Xbox One S still uses Warranty-Void-If-Removed sticker of its predecessor

Rich Woods — Fri, 05 Aug 2016 20:36:01 +0000

Microsoft's new slimmer Xbox One S has a sticker that's designed to keep users from opening up the console, stating that breaking the seal will void the user's warranty, which is illegal. Read more...

Microsoft announces Surface 'Complete for Enterprise' warranty and Business Device Trade-in

Andy Weir — Tue, 20 Oct 2015 17:20:04 +0000

Microsoft new initiatives are "designed to accelerate adoption of Surface and Windows 10", and include a new 'Complete for Enterprise' warranty and service plan, and a trade-in program for businesses. Read more...

Microsoft now offers "Complete" warranty plans for HoloLens, Surface Book, and more

Camden Krupala — Fri, 09 Oct 2015 07:42:01 +0000

Following the October 6th event and tons of new products, Microsoft has updated its warranty offerings, adding plans for HoloLens, Surface Book, and more. Should you buy it? We dive into the details. Read more...

AppleCare+ for the new iPhone 6S/6S+ gets a price hike

Chris Schroeder — Sat, 12 Sep 2015 18:16:01 +0000

The damage coverage plan that Apple rolled out years ago has remained the same price through several generations of iPhones. Now, Apple is stepping up its cost of AppleCare+ with its new iPhones. Read more...

Best Buy increasing Apple Watch rollout to all stores due to "strong demand"

Moshe Jacobs — Tue, 25 Aug 2015 18:42:01 +0000

Despite Apple not providing sales figures on its Apple Watch, Best Buy is increasing availability of the Watch across all of its stores in the United States due to "strong demand". Read more...

Best Buy offering AppleCare and AppleCare+ in September

Moshe Jacobs — Mon, 17 Aug 2015 16:18:01 +0000

As an alternative to its extended warranty services, Best Buy will begin offering warranty through Apple for consumers interested in purchasing Mac, iOS and Apple Watch devices. Read more...

HTC offers free phone replacement if you crack your screen

Jett Goldsmith — Wed, 19 Feb 2014 04:55:41 +0000

As part of their new 'Customer Advantage' program, HTC has announced that they will replace any HTC One-series phone for free if the screen is broken or cracked. Read more...

HP: Cat fur in PC voids your repair warranty

John Callaham — Sat, 10 Dec 2011 16:26:09 +0000

If you own a cat and an HP computer, you might want to keep the cat away from the PC. A new story claims that HP would not repair a HP Elitebook notebook for a customer due to finding cat hair inside. Read more...

Apple adjusts its rules on water damaged iDevices

Byron Hinson — Mon, 31 Jan 2011 23:49:58 +0000

It seems that Apple has changed its stance towards possible water damage on iPhones, iPods and iPads. According to Time.com, the company’s new rule seems to state that even if the Liquid Contact Indicator inside... Read more...

Smoking near Mac voids warranty

Sat, 21 Nov 2009 21:30:02 +0000

In a rather bizarre situation reported on The Consumerist website, it turns out that smoking near your Apple computer is a bio hazard and voids the warranty. There is very little doubt as to... Read more...

Dell to pay $4m over deceptive advertising

Matthew Hopson — Wed, 16 Sep 2009 10:04:20 +0000

Computer manufacturer Dell is to pay out $4million in penalties, costs and damages over accusations of deceptive advertising, according to the Associated Press. A case was brought against the company in 2007 by the New... Read more...

Microsoft extends Xbox 360 warranty for E74 errors

Andrew — Tue, 14 Apr 2009 13:36:23 +0000

Microsoft today has announced an extension of the Xbox 360 for owners who receive the E74 error. The console receives the E74 error for a number of reasons including problems with the scaler chip (ANA... Read more...

Verizon introduces warranty service for your electronics

Christopher Vendemio — Thu, 26 Mar 2009 17:55:49 +0000

You can sit and argue, until the end of time, about the value of buying an extended warranty from a retailer and still get no where. While the debate will never end, the fact doesn't... Read more...

Microsoft Extends Xbox 360 Warranty

Thu, 05 Jul 2007 21:57:25 +0000

Great news for all you Xbox 360 owners. Microsoft has decided to extend the general hardware failure coverage for all X360 consoles to 3 years: "As of today, all Xbox 360 consoles are covered by... Read more...

Xbox 360 Warranty and Service Enhancements

Tue, 03 Apr 2007 17:34:54 +0000

The recent announcement of the Xbox 360 warranty in the United States and Canada changing from 90 days to one year from the date of purchase is now being coupled with additional service enhancements, including:... Read more...

Microsoft Extends Xbox 360 Warranty to 1 Year

Sat, 23 Dec 2006 07:24:34 +0000

Thank you Hurmoth for posting this in BPN. Feeling it should match what Sony and Nintendo offer, Microsoft extended the Xbox 360's warranty from 90 days to one year in the United States and Canada.... Read more...

ATi Slashes Factory Warranty Period

Steven Parker — Thu, 29 Sep 2005 08:45:15 +0000

A sharp eyed reader over at extreme overclocking forums noted that ATi has slashed its warranty period for all products from as much as 5 years to 1, effective from August 31st 2005. This means... Read more...

Samsung to Offer 'Zero-PIXEL-DEFECT' Warranty for LCDs

Mon, 03 Jan 2005 23:11:34 +0000

Samsung Electronics Co., the world's largest liquid crystal display (LCD) maker, said Thursday it will offer a so-called zero-pixel-defect warranty for LCD monitors sold in South Korea. Under the policy, which is to be effective... Read more...

Seagate clarifies warranty position

Mon, 13 Dec 2004 19:43:38 +0000

There's recently been some confusion regarding Seagate's five-year hard drive warranties, specifically with respect to when coverage starts and which drives are eligible. When asked, Seagate offered the following clarification: ... Read more...

Maxtor ups desktop, enterprise HDD warranty periods

Thu, 18 Nov 2004 19:03:06 +0000

Hard drive maker Maxtor has followed rival manufacturer Seagate and upped the duration of the warranty it offers for enterprise-class drives. The company also increased the warranty period for internal desktop PC drives to three... Read more...

Seagate Proposes 5 Year Warranty for Hard Disk Drives

Tue, 27 Jul 2004 01:05:11 +0000

Hoping to draw users to its storage devices Seagate today now offers a 5 year warranty for hard drives. The average hard drive warranty is around two to three years. How long till... Read more...

Red Hat offers software warranty

Daniel Fleshbourne — Tue, 20 Jan 2004 11:03:47 +0000

In response to SCO Group's legal action against Linux, Red Hat is offering new legal protection that guarantees the company will replace any code found to infringe copyrights. The warranty, part of... Read more...