Supply Chain Management is getting new capabilities, while Connected Spaces and Supply Chain Insights are entering preview. Aside from this, Customer Service voice channel has reached GA.
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LG has announced the launch of a Cloud Call Center in the U.S. to improve the customer experience. Cloud Call Centers will arrive in several more markets this year including Australia and Canada.
The Dynamics 365 round-up for this year's Ignite conference offers a look at the new Project Operations Service, a fresh first-party voice channel for Customer Service, and more updates.
Microsoft's update round-up for Dynamics 365 Customer Service goes over features that were made generally available in the past few months, including Smart assist, Pro-active chat, and more.
Microsoft has announced that its Customer Service Insights service now supports 39 more languages. With two more coming soon, and English already supported, this brings the total number up to 42.
Microsoft has announced that early access for 2019 release wave 2 capabilities for its Dynamics 365 services are now available. These include 74 new features that will reach GA status in October.
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Google's Chatbase was first introduced as a chatbot analytics platform. It now also offers a service to model AI-powered virtual agents in order to drastically improve customer service experiences.
According to a report, Microsoft's customer service is offering replacements for Surface Pro 4 devices which may have stopped working following a firmware update rolled out back in July.
Vodafone has announced that it's creating 2,100 jobs across the UK in an effort to "give [its] customers the best experience possible, providing an outstanding level of service and support."
After coming first in a UK customer satisfaction survey - beating the likes of John Lewis and M&S Food - Amazon is thanking its customers today, by offering them £10 off qualifying orders over £50.
Microsoft's new global customer support partner has launched a 'self-help app' to assist users in diagnosing problems with their phones, along with new insurance plans to protect against damage.
Leading UK consumer group Which? has criticized Microsoft after numerous complaints from users experiencing issues with Windows 10, saying the company "should be doing more" to support its customers.
As the result of a complete failure of customer support, one Philadelphia reporter found a way to twist the arm of an entire network hard enough to make refusal of service impossible.
Soon, when traveling through Edinburgh airport, you may be met by a customer service rep wearing Google Glass. The airport is set to start trialing the use of Glass to assist passengers.
After introducing a new option for customers to pay £0.50 to jump the queue on the phone to its call centres, EE is facing backlash from its customers, who are already displeased with its service.
EE is asking customers to pay £0.50 to get their calls answered more quickly on its 150 customer service line, and is now charging £0.25 for all customer service calls for those on its SIM-only plans.
Comcast has earned itself a reputation for dismal customer service - and a call recorded by a customer trying in vain to disconnect their Comcast service is a perfect example of why.
Chinese state media have returned to their previous position in favour of Apple, praising Tim Cook for apologising over allegations of unfair treatment towards Chinese customers.
Apple CEO Tim Cook has issued yet another public apology, this time to the company's Chinese customers, stating it will improve communication on its warranties and improve training for service staff.
Apple has just announced the introduction of a new customer advice and support service for certain countries that allows potential customers to chat online with trained Apple Specialists.