Ticketmaster says that a breach exposed "less than 5%" of global customer data

If you've recently purchased a ticket to the upcoming BluesFest 2018 in London or the Longines Global Champions Tour from Ticketmaster UK, you might want to change your password on its portal as the company declared that it has been hit by a data breach.

Ticketmaster UK said that an unknown third-party was able to access the personal information of its customers, including names, addresses, email addresses, telephone numbers, payment details, and login data. The breach resulted from a malicious software on an Inbenta Technologies-hosted customer support product running on Ticketmaster's global websites. A third-party supplier to Ticketmaster, Barcelona-based Inbenta provides natural language processing and semantic search services.

The online ticketing company spotted the malicious software on Saturday and immobilized Inbenta's product across all its websites, but not before the breach compromised the data of less than 5 percent of its customers worldwide. Ticketmaster explained that the data hack may have affected customers who purchased or tried to buy tickets between February and June 23, 2018.

Fortunately, customers in North America are safe from the data breach. Ticketmaster said it alerted potentially affected customers to the incident. It's also currently coordinating with forensic teams, security experts, authorities, and credit card providers to address the problem.

Ticketmaster is the latest online retail service to suffer from a security breach following a similar hack attack that hit Ticketfly last month.


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