Zendesk kills off Windows phone app, as it accounts for "a fraction of a percent" of usage

Zendesk is a global provider of customer service software, operating in 150 markets, with over 1,600 staff and 94,000 paid customer accounts. Now ten years old, the company launched an app on the Windows Phone Marketplace back in 2012.

However, in November 2016, Zendesk announced that it was ending support for its app on Windows phones, and terminated its development at the end of last year. It said it would only carry out emergency maintenance for "any major breakage in functionality" after December 31, 2016.

The final nail in the coffin is coming next week; Zendesk said that on April 5, the app will be "removed from the app store and unavailable for additional downloads". It added:

Unfortunately, the usage of our Windows Phone app is too low to justify ongoing support to ensure the app stays align with the new features and functionality of Zendesk Support and provides a valuable experience to our Windows Phone users.

Continuing to use the app on Windows handsets beyond that date is not recommended; Zendesk explained that its products are "constantly being updated with new features", and that without the proper updates to the app, its functionality will eventually "break".

Zendesk said that Windows phone users will be able to continue accessing its products via the browser, but encouraged them to switch to iOS or Android "for a tailored mobile experience".

Source: Zendesk via OnMSFT

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