1-800-GOOG-411 shutting down in November

Google has announced, via their official blog, that they are shutting down their automated directory assistance service, 1-800-GOOG-411, on November 12. GOOG-411 was launched in 2007 and was the first service to use speech recognition offered by Google. 

Google is making the change because many cell phone users are moving to smartphones with internet access and they no longer need to dial 411 to get contact information. For those that don't have a smart phone they still offer the option to text the business name and location to 466453 ("GOOGLE") and they will text back the contact information. 

The technology behind GOOG-411 isn't going away though, it provided the foundation to some of their other offerings such as: 

  • Voice Search - search Google by speaking instead of typing.
  • Voice Input - fill in any text field on Android by speaking instead of typing.
  • Voice Actions - control your Android phone with voice commands. For example, you can call any business quickly and easily just by saying its name.

Google is still working to improve their speech recognition offerings, saying they are aiming for more innovation and are putting all of their resources into speech enabling applications across multiple languages for the next generation of Google products and services. 

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20 Comments

While i get most people don't really use 411 but GOOG411 was awesome. So good that my cell phone carrier notes it on their site with their included "Unlimited Free 411 Calls" LOL.

I bet this is how it would work in the UK:

Hi, I need a taxi in Southampton.
"I'm sorry, I didn't quite catch that"
Taxi in Southampton
"Thank you, you asked for a Cinema in Aberdeen"
URRrRRRGHHHH!!!! **** IT.

Never used it or never heard anyone use it for google products so I can see why they took down the number.

the voice recognition for google maps works great on my blackberry... and never set anything up, just say an address and it finds it.

probably the same thing...

Microsoft has had services like this for several years, they bought a company around the time Google released their service and moved their search infrastructure over to the new company using MS voice recognition.

Live 411
and now known as
Bing 411

Our company and employees were using the original MSN based service back in the early 2000s. For non-smartphone users, we still have people using 800 Bing 411

thenetavenger said,
Microsoft has had services like this for several years, they bought a company around the time Google released their service and moved their search infrastructure over to the new company using MS voice recognition.

Live 411
and now known as
Bing 411

Our company and employees were using the original MSN based service back in the early 2000s. For non-smartphone users, we still have people using 800 Bing 411

What does your company use Bing 411 for?

CrossCheck said,
i haven't tried google 411. but i use bing 411 all the time. i guess M$ will be next in shutting down their free 411 service

Bing has a 411 number? What is it?

I actually used this service, and as such I am sad to see it go. Wonder what happens if you dial 411 with Google Voice.

This is a shame. This was one of the better voice recognition 411 numbers for sure. A lot of people I know make use of it... What a shame.

Damn I've used goog 411 quite a bit kinda sad to see it go. Didn't work all the time but it did help me more times then not. Guess I will have to try the Bing one to see how it is.

Hi,
I guess you should try 1-800-500-0000, a service by Just Dial. I tried it is very quick, accurate and has a live opreator answer your call.

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