Apple deleting Consumer Reports iPhone 4 discussions

iPhone_4_death_grip

On the same day that Consumer Reports changed its recommendation about the iPhone 4, Apple forum moderators started deleting threads that talked about Consumer Reports.

Consumer Reports originally recommended the iPhone 4, but because of the recent tests performed by the company, they have retracted their statement and says they can not recommend the iPhone 4 to consumers.

The iPhone 4 suffers signal loss and dropped calls when touched in the lower left hand corner, which blocks the antennas from receiving and sending signals.

Once this report was released, users at the Apple discussion forums decided to post this for all to see. However, Apple moderators decided to delete these threads, but not before Bing managed to cache the page. This hasn't stopped the members from posting the topic again, “Consumer Reports puts the smackdown on iPhone 4.”

According to Tuaw.com, Apple has deleted at least six of these topics, which will give this general error when trying to access the specific topics, “Error: you do not have permission to view the requested forum or category.”

Apple has still yet to formally admit there is a problem with the hardware and suggests a software fix for the antenna issue is in the works.

Image credit: cultofmac.com

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103 Comments

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They're behaving like a child. The good thing is they have no choice but to do a recall and they've surely been in a sort of panic for the last few weeks You messed up badly, Apple.

The comments here are silly, and the story BS.

What the article fails to mention is that Apple only deletes duplicates of existing threads. As I write this, there are several open threads. Apple only deleted the additional threads that ignored the existing ones, causing the forum to be flooded.

This is a non-story, really.

Seems like the dominos are falling for Steve and Apple. How much more bad press can apple withstand before even their brain dead zombie like fans turn on them?

Everyday I wonder if the bad press stops here are does it reach an even bigger point. and everyday there seems to be more and more coming out about apple doing stupid things.

swanlee said,
Seems like the dominos are falling for Steve and Apple. How much more bad press can apple withstand before even their brain dead zombie like fans turn on them?

Everyday I wonder if the bad press stops here are does it reach an even bigger point. and everyday there seems to be more and more coming out about apple doing stupid things.


Brain dead zombies will sadly never turn on them

I am not a Apple fanboy but an iPhone fanboy. Apple completely lost it this time, i will never look into an iphone ever again, simply RUBBISH phone, primary functionality of any phone is to be able to make a phone call witohut dropping, but this SH*T phone can even do that. Returned the phone for a full refund. Here i come android!

Shahed said,
I am not a Apple fanboy but an iPhone fanboy. Apple completely lost it this time, i will never look into an iphone ever again, simply RUBBISH phone, primary functionality of any phone is to be able to make a phone call witohut dropping, but this SH*T phone can even do that. Returned the phone for a full refund. Here i come android!

Welcome to the good life.

it is a shame to see such a Giant like Apple doing such acts.. very unclassy but all companies in the tech world are like that not just Apple .. i have my blackberry issues, my dell issues and now an apple issue all in the same year.. It's the fact that massive production of products and the testing in the real world as I call it all these companies are living in a fantasy trying to get rich of the consumer.. They will get the punishment they deserve and maybe this will send a message to every company in the market no matter how big you are design things that work & last and stop being greedy.. I hope they get taken to the wall being a new iphone 3gs owner for 3 weeks now I have been disappointed but its more then I can say for my **** berry.. Just a few months ago I bought a imac and it has not missed a beat.. its tough to build sound products when the production line is to get things out fast.. not like the old days they need to change the industry standards on a government level introduce laws & standards so that products like this never set foot in the market again. its not just Apple .. Its everyone greed to get technology out there too fast before things are throughly looked over and developed right.. I would rather see 1 iphone in 3 years that works well then 3 iphones in 3 years and neither of them work to standard that they market them at. But the big corps will fall soon .. if they keep this out ego before the customers .. why do you think microsoft shares fell it was because they let the ego get to them and now apple is doing the exact same.. businesses will never prosper with this ideals in mind!

djstar8 said,
it is a shame to see such a Giant like Apple doing such acts.. very unclassy but all companies in the tech world are like that not just Apple .. i have my blackberry issues, my dell issues and now an apple issue all in the same year.. It's the fact that massive production of products and the testing in the real world as I call it all these companies are living in a fantasy trying to get rich of the consumer.. They will get the punishment they deserve and maybe this will send a message to every company in the market no matter how big you are design things that work & last and stop being greedy.. I hope they get taken to the wall being a new iphone 3gs owner for 3 weeks now I have been disappointed but its more then I can say for my **** berry.. Just a few months ago I bought a imac and it has not missed a beat.. its tough to build sound products when the production line is to get things out fast.. not like the old days they need to change the industry standards on a government level introduce laws & standards so that products like this never set foot in the market again. its not just Apple .. Its everyone greed to get technology out there too fast before things are throughly looked over and developed right.. I would rather see 1 iphone in 3 years that works well then 3 iphones in 3 years and neither of them work to standard that they market them at. But the big corps will fall soon .. if they keep this out ego before the customers .. why do you think microsoft shares fell it was because they let the ego get to them and now apple is doing the exact same.. businesses will never prosper with this ideals in mind!

Sorry, but not all companies treat their customers like this. I had many hardware and software issues in the past years and only got top notch client service from:
- Dell: my 20" monitor got a dead pixel, they substituted the monitor and gave me a newer model (from a FPW 2005 to a WPF 2007), my wife's hybrid studio had a memory issue and in 24 hours a technician went at my place and substituted the modules, and last, on a software issue, the technician here in my country did not knew how to solve it, so he transfer me to the guys in the US and we all worked the solution together and had the issue solved;
- Logitech: my G7 mouse died, they didn't have one in stock, so they gave me a G9 which was 30 bucks more expensive, also, my G15 died and they gave me a new one (I also know someone who had their wifi receptor stolen and they replaced it free of charge);
- DFI: had a chip on my motherboard die, as I couldn't ship it to them to fix, they send me the chip so I could fix it myself;
- Microsoft: gave me another serial key for Office after the cleaning lady threw out the cd envelope with it.

sviola said,

Sorry, but not all companies treat their customers like this. I had many hardware and software issues in the past years and only got top notch client service from:
- Dell: my 20" monitor got a dead pixel, they substituted the monitor and gave me a newer model (from a FPW 2005 to a WPF 2007), my wife's hybrid studio had a memory issue and in 24 hours a technician went at my place and substituted the modules, and last, on a software issue, the technician here in my country did not knew how to solve it, so he transfer me to the guys in the US and we all worked the solution together and had the issue solved;
- Logitech: my G7 mouse died, they didn't have one in stock, so they gave me a G9 which was 30 bucks more expensive, also, my G15 died and they gave me a new one (I also know someone who had their wifi receptor stolen and they replaced it free of charge);
- DFI: had a chip on my motherboard die, as I couldn't ship it to them to fix, they send me the chip so I could fix it myself;
- Microsoft: gave me another serial key for Office after the cleaning lady threw out the cd envelope with it.

Logitech rules in customer service, hands down. So does EVGA. Many companies should learn from their tactics.

djstar8 said,
it is a shame to see such a Giant like Apple doing such acts.. very unclassy but all companies in the tech world are like that not just Apple .. i have my blackberry issues, my dell issues and now an apple issue all in the same year.. It's the fact that massive production of products and the testing in the real world as I call it all these companies are living in a fantasy trying to get rich of the consumer.. They will get the punishment they deserve and maybe this will send a message to every company in the market no matter how big you are design things that work & last and stop being greedy.. I hope they get taken to the wall being a new iphone 3gs owner for 3 weeks now I have been disappointed but its more then I can say for my **** berry.. Just a few months ago I bought a imac and it has not missed a beat.. its tough to build sound products when the production line is to get things out fast.. not like the old days they need to change the industry standards on a government level introduce laws & standards so that products like this never set foot in the market again. its not just Apple .. Its everyone greed to get technology out there too fast before things are throughly looked over and developed right.. I would rather see 1 iphone in 3 years that works well then 3 iphones in 3 years and neither of them work to standard that they market them at. But the big corps will fall soon .. if they keep this out ego before the customers .. why do you think microsoft shares fell it was because they let the ego get to them and now apple is doing the exact same.. businesses will never prosper with this ideals in mind!

idk. Dell has amazing customer service. My first had a bad dvd drive after a year. They sent a tech for free to replace it and check the PSU. My 2nd dell was shipped with something loose on the mobo so it wouldn't start. Dell sent a tech to fix it for free. I thought my Dell laptop had a bad nic so they sent a tech to replace it for free! Turns out it was my router,not the nic, so I feel bad. But some companies DO care about customer service!

sviola said,
Sorry, but not all companies treat their customers like this. I had many hardware and software issues in the past years and only got top notch client service from:
- Dell: my 20" monitor got a dead pixel, they substituted the monitor and gave me a newer model (from a FPW 2005 to a WPF 2007), my wife's hybrid studio had a memory issue and in 24 hours a technician went at my place and substituted the modules, and last, on a software issue, the technician here in my country did not knew how to solve it, so he transfer me to the guys in the US and we all worked the solution together and had the issue solved;
- Logitech: my G7 mouse died, they didn't have one in stock, so they gave me a G9 which was 30 bucks more expensive, also, my G15 died and they gave me a new one (I also know someone who had their wifi receptor stolen and they replaced it free of charge);
- DFI: had a chip on my motherboard die, as I couldn't ship it to them to fix, they send me the chip so I could fix it myself;
- Microsoft: gave me another serial key for Office after the cleaning lady threw out the cd envelope with it.

On the other hand, Apple doesn't always treat their customers like this. They offered to replace a panel for free on my MacBook that I'd cracked even though it was well out of warranty. I've heard other stories from friends about how good their customer service is.

we should all just start discussions on the apple board and see how they like it..... just hundreds of them about this....... jk

neufuse said,
we should all just start discussions on the apple board and see how they like it..... just hundreds of them about this....... jk

I'm up for it.

Intel had been in a similar situation with Pentium FDIV bug: http://en.wikipedia.org/wiki/Intel_bug
Intel's problem maybe was not as serious as Apple's,but eventually Intel had to recall the chip. If it is a really hardware design problem, no matter how small it is, APPLE has to fix it, then eventually replace all the floating iPhone4's with the fixed ones. Sticking a bumper on it, only makes yourself a laugh stock. Something like this happens to a big ego company, first reaction is always to downplay it, and it always gets worse.

Such liars. A software update wont fix a design flaw. The antenna is getting short circuit resulting in loss of signal. Now, how is a software update gonna fix that?

Ridlas said,
Such liars. A software update wont fix a design flaw. The antenna is getting short circuit resulting in loss of signal. Now, how is a software update gonna fix that?

It's easy...you just create an algorithm that changes the antenna's impedance when a death grip is detected.

/sarcasm

Ridlas said,
Such liars. A software update wont fix a design flaw. The antenna is getting short circuit resulting in loss of signal. Now, how is a software update gonna fix that?

By disabling one half of the battery, so there is nothing to short? Or, even better, holding it 'wrong' will result an even better reception. </sarcasm>

Metodi Mitov said,

By disabling one half of the battery, so there is nothing to short? Or, even better, holding it 'wrong' will result an even better reception. </sarcasm>

One half of the antenna, I meant. Fail on my part.

Eh. They just wanted to salvage what ever is left of their name...
This whole thing will be over soon with either a "software update" or a mass recall...Till then, people should just stop holding their phones in that one spot or get a bumper

Examinus said,

What was the link again?


lol sorry, couldn't contain the excitement I'm not a fanboy , I own several Apple products, but I hate the way they're acting lately, they're getting kicked right where it hurts and they deserve it.

Pharos said,

lol sorry, couldn't contain the excitement I'm not a fanboy , I own several Apple products, but I hate the way they're acting lately, they're getting kicked right where it hurts and they deserve it.
+1 same here

I love how just the fact that Apple deletes posts creates headlines. In a sense it backfires and draws more attention than the posts did.

Its a shame really, if they had just said "there might be an issue and we are looking into it" they wouldn't have seemed so up themselves... but then what company is gonna do that now days.

Orange Battery said,
Its a shame really, if they had just said "there might be an issue and we are looking into it" they wouldn't have seemed so up themselves... but then what company is gonna do that now days.

Toyota...Microsoft...Android...Adobe...

Many companies will its just Apples ego is so big that cannot see past it.

Posted this in the Backpage News section a couple hours ago. Typical Apple getting lower and lower. They dont want the reputation of their precious phone getting damaged...after all, it isnt their problem..its yours.

codename.venice said,
where are all those apple fanboys now?

Hiding! too ashamed! last time i saw a person with a iPhone 4 he was hiding!

codename.venice said,
where are all those apple fanboys now?

They cannot get a signal on their iPhone 4s to make a reply to this post.

excalpius said,

+100

Im not a fanboy but I do love the iPhone 4. No issues with mine.
I have a Macbook Pro and 2 computers running windows 7. (One of them is a dedicated Media Center PC). Why can't we all just get along? lol

0sm3l said,

Im not a fanboy but I do love the iPhone 4. No issues with mine.
I have a Macbook Pro and 2 computers running windows 7. (One of them is a dedicated Media Center PC). Why can't we all just get along? lol

Didn't you get the memo? According to most on this board, if you buy any Apple products you are automatically a fanboy.

0sm3l said,

Im not a fanboy but I do love the iPhone 4. No issues with mine.
I have a Macbook Pro and 2 computers running windows 7. (One of them is a dedicated Media Center PC). Why can't we all just get along? lol

because some day, youll have to choose a side

Sebianoti said,

How dumb are you? Ever heard of Wi-fi? or 3G?

How dumb are you ? have you heard of "DEATH GRIP" that also effects 3G signals

Sebianoti said,

How dumb are you? Ever heard of Wi-fi? or 3G?

yes, ever heard of Wi-fi? or 3G? or the bigger Gbs?

Thats pathetic for apple, i swear there breaking down like an old machine. Steve Jobs I present to you the slow and painful death of Apple Inc.

Xypro said,
Thats pathetic for apple, i swear there breaking down like an old machine. Steve Jobs I present to you the slow and painful death of Apple Inc.

I'm pretty sure he saw that one already. Actually, wasn't it he that turned the dreary tragedy into an epic drama?

Xypro said,
Thats pathetic for apple, i swear there breaking down like an old machine. Steve Jobs I present to you the slow and painful death of Apple Inc.

That happened once, but Microsoft saved their buttocks...

Blasius said,
Yeah, this is the final straw. Apples practices are disgusting. Returning my 4, getting something else.

Get a HTC Desire bro =)

Blasius said,
Yeah, this is the final straw. Apples practices are disgusting. Returning my 4, getting something else.

About time ya joined the ranks of those with opened eyes
there is no reason to keep pouring your money into this company. There are so many more alternatives that perform just as well and offer the same thing, without the ass hat of a clown operating the company, or at least the horrible pr they have been giving.
Android and Winmo will rule as apple slowly alienates their user base, except for the ones who just don't care.

Blasius said,
Yeah, this is the final straw. Apples practices are disgusting. Returning my 4, getting something else.

Let me know if you need some advice on Apps IF you go Android

techbeck said,

Let me know if you need some advice on Apps IF you go Android

Leaning toward an Evo, maybe a DroidX.

Only apps I'd have to find replacements for are weather and IRC. The other apps I have on my iPhone are available on an andriod device.

I heard Radio IRC is a good one, not sure where to even look for weather stuff.

Blasius said,

Leaning toward an Evo, maybe a DroidX.

Only apps I'd have to find replacements for are weather and IRC. The other apps I have on my iPhone are available on an andriod device.

I heard Radio IRC is a good one, not sure where to even look for weather stuff.

The Weather Channel app or Weatherbug is pretty good. I personally use The Weather Channel and it works great.

Blasius said,

Leaning toward an Evo, maybe a DroidX.

Only apps I'd have to find replacements for are weather and IRC. The other apps I have on my iPhone are available on an andriod device.

I heard Radio IRC is a good one, not sure where to even look for weather stuff.

HTC Sense actually has a weather widget built into it, and I believe that Weatherbug is on the Android market as well.

C_Guy said,
Deleting any discussion thread that doesn't ooze love for Apple is standard practice.

Such a class act.

You have a problem with the People's Democratic Republic of Apple?

I kind of thought the rumors about the dropped calls were overly hyped, then I had a guy come in at work with one, so I asked if I could see it for a second. I showed him about holding it "wrong" and losing signal bars, he was shocked. It really is a nice phone, and feels nice in your hand, I hope they get it all sorted out. I am no way a fanboy, or even an iPhone user. My wife had one, a 3GS but she now uses android like myself

bobbba said,
I wonder how long he had been using it before he had to be shown that it had a problem?...

He probably didn't notice the issue because people have been blown it out of the water. For me to reproduce the signal issue I have to hold the phone in a different way to how I normally hold the phone.

thealexweb said,
That's low Apple. The reality distortion machine must be about to explode.

This is nothing new, Apple has always deleted threads it doesn't like.

Pc_Madness said,

This is nothing new, Apple has always deleted threads it doesn't like.

Same with Dell, Zune forums, etc etc

0sm3l said,

Same with Dell, Zune forums, etc etc

Because deleting inappropriate posts like Neowin does is the same thing as trying to cover up a known problem.

techbeck said,

Because deleting inappropriate posts like Neowin does is the same thing as trying to cover up a known problem.

I remember Dell deleting posts of people who had issues with their laptops (me being one of them). Same with the Zune a few years ago when their firmware had some kind of issue. They delete it to not look bad, and when they finally fix it they talk about it. Everyone does it.

techbeck said,

So I suppose that makes it ok then.

Not by any means. However, people need to stop acting as if this is A) Something new B) Something only Apple does.

.Neo said,

Not by any means. However, people need to stop acting as if this is A) Something new B) Something only Apple does.

Its called sarcasm. And just because others do it, doesnt make it right.

0sm3l said,

I remember Dell deleting posts of people who had issues with their laptops (me being one of them). Same with the Zune a few years ago when their firmware had some kind of issue. They delete it to not look bad, and when they finally fix it they talk about it. Everyone does it.


Never happened for Zune. heck, I still remember the huge EQ for Zune 80 posts on the Zune forums, the huge requests for missing or removed features, the huge forum postings about the latest firmware release freezing some devices or being wonky and not single post was deleted.

Zune forums could be a wasteland these days but a 2 years ago or so, you could see a LOT of post lambasting Microsoft for all the issues with the devices and software.

Microsoft as a whole can be stupid in the consumer marketplace but they take all critics and issues from anyone and everywhere and stand by their products.

Ricardo Dawkins said,

Never happened for Zune. heck, I still remember the huge EQ for Zune 80 posts on the Zune forums, the huge requests for missing or removed features, the huge forum postings about the latest firmware release freezing some devices or being wonky and not single post was deleted.

Zune forums could be a wasteland these days but a 2 years ago or so, you could see a LOT of post lambasting Microsoft for all the issues with the devices and software.

Microsoft as a whole can be stupid in the consumer marketplace but they take all critics and issues from anyone and everywhere and stand by their products.

Also worth noting that some companies only deletes threads in order to keep the forum clean, not that they want to remove peoples right to complain.

Usually then such topics are just consolidated into one huge topic, and the rest deleted to make the forums cleaner, of course if you were one of "those duplicate topics" you might have a negative view on it when it appears your issue was deleted.

0sm3l said,

I remember Dell deleting posts of people who had issues with their laptops (me being one of them). Same with the Zune a few years ago when their firmware had some kind of issue. They delete it to not look bad, and when they finally fix it they talk about it. Everyone does it.

Dell just got in big trouble for selling crappy PCs, and another member has said Zune didn't delete the problems for the Zune 80.