Apple fixes Verizon iPhone 5 Wi-Fi issues

Apple has today released an update for Verizon's iPhone 5 to stop the devices from using Verizon's cellular network when connected to a Wi-Fi hotspot. Users had been reporting that their devices were using data, resulting in higher bills, even though they had been connected to Wi-Fi. The update has to be installed manually and Apple has provided the steps below. It's not yet known if Verizon plans to reimburse customers who had data charges due to the bug.

 

This carrier settings update resolves an issue in which, under certain circumstances, iPhone 5 may use Verizon cellular data while the phone is connected to a Wi-Fi network. Follow these instructions to install the update.

  1. Tap Settings > General > About.
  2. Wait for the following alert to appear:
  3. Tap OK to install the update.
  4. Hold the Sleep/Wake button down until you see "slide to power off".
  5. Slide to power off.
  6. After the device powers off, hold the Sleep/Wake button to turn your phone back on.

Note: To finish the installation of the update, your iPhone 5 must be turned off and then on again.

After your iPhone restarts, tap Settings > General > About, then scroll down to Carrier and verify that "Verizon 13.1" is displayed.

Apple's iPhone 5 was announced on September 12 sporting a 4-inch display, A6 processor, and LTE. Since launch, a lot of controversy has been made over Apple dumping Google maps for its own, less powerful version, however Apple is at least seeking out new developers to improve them.

Source: Apple

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12 Comments

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in the eu this would have been fixed asap and the question of refunding would not have even brought up, it would have been automatic. then there would be as investigation for any parties involved to protect your consumer rights. something that the usa is lagging behind somewhat.

ir0nw0lf said,
So this doesn't happen on the phone on other providers?

Nope, the bug appears to be in the Verizon code that gets installed on iPhones to access their network.

sphbecker said,

Nope, the bug appears to be in the Verizon code that gets installed on iPhones to access their network.

Pretty sure I read about AT&T users having the same problem...they aren't the same company are they?

technikal said,

Pretty sure I read about AT&T users having the same problem...they aren't the same company are they?

No UK networks seem to be having this problem, so can't see it being an iPhone issue?

The thing is, how many people who don't know about this are going to fix it? I'm hoping verizon send an SMS alert to ALL of their customers using the 5 and tell them instead of sitting on their backsides.

Dunno about the US but that's how it's done in NZ, Telecom is very good about sending alerts to customers regarding issues with the networks and certain devices

Auzeras said,
The thing is, how many people who don't know about this are going to fix it? I'm hoping verizon send an SMS alert to ALL of their customers using the 5 and tell them instead of sitting on their backsides.

Dunno about the US but that's how it's done in NZ, Telecom is very good about sending alerts to customers regarding issues with the networks and certain devices

They usually do, I've gotten a few alerts.

I was wondering what the deal was, kept seeing my bandwidth going up while I was using data intensive apps on Wifi. Glad that's fixed.

Brian Miller said,
What's why my data was being used. This is crap!
I hope Verizon refunds me.

Shouldn't apple refund you? It was their screw up.

siah1214 said,

Shouldn't apple refund you? It was their screw up.

Well Verizon is the one charging him, he bought the phone from Verizon, so Verizon should refund him. Then Verizon can contact Apple (Phone manufacturer) and they can get reimbursed if they choose to.

Then again, its not like their "internet" was "depleted" because of this. Verizon is charging for a service, not a product, when it comes to data.

Apple has brought Verizon plenty of business by releasing the iPhone so I doubt they'd ask Apple to pay for it.