Apple i7 iMacs showing up DOA

Consumers have been reporting issues with their brand new Apple i7 iMacs, some with a cracked screen casing, and others are reporting theirs are dead on arrival.

This issue doesn't appear to be universal, only affecting some of the new iMacs, but is still enough of a problem to raise concern if you plan on purchasing one this Christmas.

Engadget.com even reported having dead on arrival i7 iMac, that wouldn't even boot. Engadget.com isn't alone in this; they are among dozens of others who are reporting the same problems at Apple.com support forum.

The user posting as "stockdoc" on the Apple support discussion forum says he brought his brand new unopened iMac into the Apple Store, where they told him his screen was cracked. His replacement iMac is on back-order and doesn't show a shipping date until December 1, 2009.

Luckily for consumers, Apple is replacing all cracked or defective iMacs free of charge, but consumers will need to wait a little bit longer to get their new i7 iMac.

One consumer posted a picture of his brand new iMac with a cracked screen in the bottom left hand corner.

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I think that Apple is trying to hold on any customer this holidays season, even if they have no stocks, buy getting the money and sending bad units (because Apple always out of stock). That way, Apple keeps the customer from going to a different brands by tying them to bad unit until the end of the holidays when new units are available.

Luckily they are replacing them?

Nothing luck about that.. It would be outrageous if they didnt.

Hope my´n doesnt turn up broken *fingers crossed*

MountainSnake said,
Bull***t, Apple is perfect. The cracking it's a feature so it can remain cool inside.

Also helps reduce screen reflections.

I really don't read much about Apple stuff, but I assumed they already had the i7 when they called Windows 7 'antiquated'. As far as the glass breaking, maybe they just used cheap glass?

Cheap glass.... lol good one.
Glass is glass, unless there's a type of glass (SiO2) with cheap additives that I have not heard about yet.

allfive6 said,
Why people keep buying over priced apple crap I will never understand

Funny comment to make regarding these models, which are among the Macs most well worth the cost ever, especially the Core 2 Duo model. This is a lot of performance and especially screen size (on an IPS panel too) for that price. I hadn't even seen a separate 27" IPS panel before this, and doubt it'll be especially cheap.

In all honesty, I calculated how much it would cost me to build this iMac, as a PC with ncix.com, which is my personal favorite supplier (it's in my country by the way). I ended up having a Mac only $50 more expensive than the PC. On $2200, it doesn't matter to me.

Ok, I had a rebate on it, but honestly, the current iMac (along with the Mac Pro maybe?) is has a freaking awesome price, it's deeply in competition with PCs compared to before. And it's still a Mac.

Mine wasn't like that :)
Oh, it's a Core i5, that's why.

I like how it only occurs with the Core i7, not the 27 inch model in particular...

"Luckily for consumers, Apple is replacing all cracked or defective iMac's free of charge"

Ummm, shouldn't this go without saying? I'd be livid if I took my DOA Mac back to the shop and they charged me to replace it!

Luckily for consumers, Apple is replacing all cracked or defective iMac's free of charge, but consumers will need to wait a little bit longer to get their new i7 iMac.

That's not lucky it's required. Why do Apple customers have this bizarre idea that they should grossly overpay for a computer and then feel "lucky" when Apple agrees to replace the ones that arrived DOA? You can't charge a customer for a new computer and then deliver a broken one whether the damage is Apple's fault or not.

Because Apple is replacing it themselves and aren't making UPS or any other third-party replace it. Apple is replacing models over the counter without hassle. That is why consumers are "lucky", because they don't need to worry if they have warrenty for their product or not.

Andrew, anything you buy online from a big name retailer or manufacturer would have the exact same treatment. Plus I'm sure that apple insured the shipments. You don't think they will make those claims?

Of course the customers are given hardware that works. But saying it is without hassle is an understatement. Without hassle would mean that their first shinny new mac that arrived worked.

Engadget.com even reported having dead on arrival i7 iMac, that wouldn't even boot.

It was dead on arrival and didn't even boot? Really?! What else was it supposed to do if it was DEAD ON ARRIVAL?

It's to describe that the computer showed up completely dead, and won't boot, compared to certain components not working, such as the graphics card or what not.

Andrew Lyle said,
It's to describe that the computer showed up completely dead, and won't boot, compared to certain components not working, such as the graphics card or what not.

But then it's not dead on arrival.

i7 you said? Well. I'd rather buy the dv6 HP laptop, only 1000 US$ and includes i7. Or maybe the 18inch screen that has full hd in its side, and has a very good screen. Plus very high capability when playing games.

Jose_49 said,
i7 you said? Well. I'd rather buy the dv6 HP laptop, only 1000 US$ and includes i7. Or maybe the 18inch screen that has full hd in its side, and has a very good screen. Plus very high capability when playing games.

I got sick of my HP dv series laptop after the 4th motherboard replacement. I know two other people who have (well had) HP dv series laptops that also have had multiple motherboard replacements.

why does apple use glass in the displays? most LCD's are a form of plastic why put a big glass panel over them? glass is very fragile even when tempered a drop will crack it

ahhell said,
Glass makes the Macs shiny. That is all that matters.


it's Apple's thinking like that which will lead them down a bad path...

neufuse said,
why does apple use glass in the displays? most LCD's are a form of plastic why put a big glass panel over them? glass is very fragile even when tempered a drop will crack it

maybe Apple should use the same glass as their stores are made off :P

neufuse said,
why does apple use glass in the displays? most LCD's are a form of plastic why put a big glass panel over them? glass is very fragile even when tempered a drop will crack it

Dear god you are such an Apple hater. Here's a little bit of education for you:

LCD's have 6 internal panels, 2 of which are glass. A drop can/has/will break the internal ones for certain if the external panel (the one you are talking about that is normally plastic, or in this case a third glass panel) is broken.

Have you ever poked an LCD display and had a ring of colour come up aroudn your finger? That's plastic. It's widely regarded that glass is better and stronger for an LCD display due to the inability to damage the internal panels without showing any visible signs of damage (i.e. with a glass outer panel you cannot damage internal panels without showing some form of damage on the glass).

Have you ever heard of the old school mantra that the thick panel of glass on CRTs makes them a better choice for artists with high precision colour requirements? Ever wondered why that is? Glass. You know why that's not the case anymore? Composite plastic/glass panels. Glass is still the preference.

Ever seen an LCD inside a plane and/or jet cockpit? Ever wondered what their exterior panels are made of? Glass.

Need I continue? :P

EDIT: In case you're wondering why not every manufacturer uses glass--cost. Glass is far more expensive to manufacture and size/shape/mold on LCD panels. Part of the 'Apple tax' I would wager.

omni1 said,
Dear god you are such an Apple hater. Here's a little bit of education for you:

LCD's have 6 internal panels, 2 of which are glass. A drop can/has/will break the internal ones for certain if the external panel (the one you are talking about that is normally plastic, or in this case a third glass panel) is broken.

Have you ever poked an LCD display and had a ring of colour come up aroudn your finger? That's plastic. It's widely regarded that glass is better and stronger for an LCD display due to the inability to damage the internal panels without showing any visible signs of damage (i.e. with a glass outer panel you cannot damage internal panels without showing some form of damage on the glass).

Have you ever heard of the old school mantra that the thick panel of glass on CRTs makes them a better choice for artists with high precision colour requirements? Ever wondered why that is? Glass. You know why that's not the case anymore? Composite plastic/glass panels. Glass is still the preference.

Ever seen an LCD inside a plane and/or jet cockpit? Ever wondered what their exterior panels are made of? Glass.

Need I continue? :P

EDIT: In case you're wondering why not every manufacturer uses glass--cost. Glass is far more expensive to manufacture and size/shape/mold on LCD panels. Part of the 'Apple tax' I would wager.


Whoa wait a minute there did I ever say I hate Apple? No, I just said using glass is stupid because it can break, the glass is jus a cover over the standard LCD display, use hard plastic over it, they make plastic that is as hard as glass... and in a jet those are not glass, glass can not sustain the types of forces in jets, they area special type of plastic with a special cover over them that is high stress resistant glass... so your not completely correct... the space shuttle has LCD that is plastic also

and since when does saying glass is a bad choice make you an apple hater? :rollseye:

neufuse said,

Whoa wait a minute there did I ever say I hate Apple? No, I just said using glass is stupid because it can break, the glass is jus a cover over the standard LCD display, use hard plastic over it, they make plastic that is as hard as glass... and in a jet those are not glass, glass can not sustain the types of forces in jets, they area special type of plastic with a special cover over them that is high stress resistant glass... so your not completely correct... the space shuttle has LCD that is plastic also

and since when does saying glass is a bad choice make you an apple hater? :rollseye:

What? You need to checkup on your aircrafts! A cathode ray tube display uses an evacuated glass envelope and yes is extremely fragile but perfectly acceptable in modern airflight. Have you heard of the Airbus A380? The largest passenger airliner in the world uses what is known as a glass cockpit; a technology pioneered by NASA and is by far the most common type of aircraft instrumental displays in modern flight. A glass cockpit is essentially a set of cathode ray tube or glass panel LCD displays for the instrumental displays.

I called you an Apple hater because you popup in every thread with a hint of Apple mouth breathing all over the place.

neufuse said,


Whoa wait a minute there did I ever say I hate Apple? No, I just said using glass is stupid because it can break, the glass is jus a cover over the standard LCD display, use hard plastic over it, they make plastic that is as hard as glass... and in a jet those are not glass, glass can not sustain the types of forces in jets, they area special type of plastic with a special cover over them that is high stress resistant glass... so your not completely correct... the space shuttle has LCD that is plastic also

and since when does saying glass is a bad choice make you an apple hater? :rollseye:


I meant to say that's not standard glass in jets and the shuttle, thats a very special very expensive type of glass... my dad use to work in a glass factory that was contracted to make the glass panels for the shuttle.... it's not your typical glass or tempered glass

omni1 said,
What? You need to checkup on your aircrafts! A cathode ray tube display uses an evacuated glass envelope and yes is extremely fragile but perfectly acceptable in modern airflight. Have you heard of the Airbus A380? The largest passenger airliner in the world uses what is known as a glass cockpit; a technology pioneered by NASA and is by far the most common type of aircraft instrumental displays in modern flight. A glass cockpit is essentially a set of cathode ray tube or glass panel LCD displays for the instrumental displays.

hehe, Glass cockpit doesn't mean the cockpit (or screens) are made out of glass ;)

"Glass cockpit" is just a term to indicate that there are no longer separate, analog instruments in the cockpit but that all the instrument indications are now combined on screens in digital format for better visibility, comfort and space optimization.

It's called glass cockpit because the panels look like big windows and not because those screens are made out of glass. In fact most of the time is hard-coated plastic because it's lighter and much less fragile than glass.

Interestingly enough, most jet windshields windows are also not made out of glass anymore but out of several layers of hard-coated plastic for the exact same reasons as before: it's way lighter and much less fragile too accelerations, impacts and big temperature changes.

When I got my iMac, the shipping was great, right until they got to the local delivery guy. He literally left my $2,000 iMac OUTSIDE of my Apartment Building, Didn't ring the bell or go up the stairs, and signed my name.
If I was thinking at the time I would have just kept it, and called Apple after a few days to ask where the hell it was.. But alas I was the good one, I called and told them what happened, gave them the local delivery co's details, and took my a nice prize in iTunes credit for telling them

ahhhhahaha. Funny stuff. Is this the superior hardware Apple fans rave about? The cracked screens is a shipping issue but DOA screens...not good Apple. Goes to prove that Apple hardware is the same and susceptible to the same issues as PC hardware. Hopefully this knocks Apples arrogance down a notch.

If the screen is DOA then it's likely not Apple's fault, but the co that makes the panel (the co's name eludes me at the moment) .. But to be fair, a good wack on any computer can break or disslodge stuff parts and connections. I've had IDE and SATA, and SATA Power cables loosen off in moves..

You needed proof that Apple hardware is not magical with a 100% success rate and infinite lifetime? I guess the RDF is affecting the haters more than the lovers these days :p

As for finding it funny .. well consider that the buyers are suffering from the inconvenience when they really don't deserve it, and such waste of computer components is not great news for anyone.

I find it funny since its proof that Apple hardware is no different than PCs. Mac fans have claimed that Macs are far superior to PCs for YEARS now and that their hardware was sooo much better.

Regardless if the hardware is made by a diff company, its up to Apple to test these products BEFORE they are shipped. And since Apple's logo is all over their products...this wont look good for them.

^ "its proof that Apple hardware is no different than PCs"
LOL. Are we talking about the materials used to build the hardware now, or what? Apple's glass is un-smashable, I tell you!

hotdog963al said,
^ "its proof that Apple hardware is no different than PCs"
LOL. Are we talking about the materials used to build the hardware now, or what? Apple's glass is un-smashable, I tell you!

I was talking about the monitors that arrived DOA, not the cracked ones. The DOA monitors are obviously a hardware issue.

Laura said,
You needed proof that Apple hardware is not magical with a 100% success rate and infinite lifetime? I guess the RDF is affecting the haters more than the lovers these days :p

As for finding it funny .. well consider that the buyers are suffering from the inconvenience when they really don't deserve it, and such waste of computer components is not great news for anyone.

at least must be worked once

Ryoken said,
If the screen is DOA then it's likely not Apple's fault, but the co that makes the panel (the co's name eludes me at the moment) .. But to be fair, a good wack on any computer can break or disslodge stuff parts and connections. I've had IDE and SATA, and SATA Power cables loosen off in moves..

Oh, so if the motherboard in my HP laptop fail, it's the motherboard's manufacturer fault and not HP's? Of cause my 5 year old HP laptop still work flawlessly (and a little outdated of cause).

Edge-to-edge glass probably isn't as shock resistant since the glass will be taking more of a direct hit, where in a conventional design some of the force is absorbed by the frame. Apple will probably just adjust their packing materials and everyone will go on their happy respective ways...

JonathanMarston said,
Edge-to-edge glass probably isn't as shock resistant since the glass will be taking more of a direct hit, where in a conventional design some of the force is absorbed by the frame. Apple will probably just adjust their packing materials and everyone will go on their happy respective ways...

True. It could definitely be design related...

JonathanMarston said,
Edge-to-edge glass probably isn't as shock resistant since the glass will be taking more of a direct hit, where in a conventional design some of the force is absorbed by the frame. Apple will probably just adjust their packing materials and everyone will go on their happy respective ways...

Exactly!

^ About to? They WILL loose there contract haha.

(snipped)

@Ambroos: Design has nothing to do with it, none of the past iMac's have done the same. Its shipping. Someones not packing them right or handling them wrong.

On, my! It could never be Apple's fault. What are you thinking?
Now, seriously, it could simply be a fault in the package design that is not protecting that model as well as it did the previous one.

Ce. said,
Some dude's running around with a hammer in the Apple factory all in yur imacz crackin ur screenz


lol, this just made reading the comments worth it.

Sotto_Zero said,
On, my! It could never be Apple's fault. What are you thinking?
Now, seriously, it could simply be a fault in the package design that is not protecting that model as well as it did the previous one.


I think its a design flaw on Apple's part, they are the ones that decided to put a huge glass panel on the front of the system...

majortom1981 said,
Its not the shipping company because its only happening on the core i7's . Its probably happening at the factory somewhere.

i7 cpu's cracks screens...

majortom1981 said,
Its not the shipping company because its only happening on the core i7's

Where do you read this?

Again. This article is about consumer reports of broken i7's, probably because the machines are new and exciting, and thus relevant to write news about. If you browse the web, I am 100% positive that you'll find reports of other DOA Macs and PC's as well.

If they are getting that kind of Damage sounds to me like it's not Apple's fault, but some crappy shipping co. that's about to loose their contract.

still1 said,
I dont think so.... Then why didnt it happen with other imac's
Crappy Shipping co's don't break Everything, they just break far more than average. Damage like it seen in the pic, to me, clearly means it was dropped.

And as someone who has worked in a warehouse, 90% of the people care, and 10% don't... Or have you never wondered why no one has ever gotten a box of Taco's with all the shells intact ?

Ryoken said,
Crappy Shipping co's don't break Everything, they just break far more than average. Damage like it seen in the pic, to me, clearly means it was dropped.

And as someone who has worked in a warehouse, 90% of the people care, and 10% don't... Or have you never wondered why no one has ever gotten a box of Taco's with all the shells intact ? :p

LOL Yeah, it does look dropped. Must have been UPS... :P

Ryoken said,
If they are getting that kind of Damage sounds to me like it's not Apple's fault, but some crappy shipping co. that's about to loose their contract.

Contracts are neither loose nor tight.

(Dammit, why can't people spell "lose" anymore?)

still1 said,
I dont think so.... Then why didnt it happen with other imac's

What makes you think it didn't/doesn't happen with other iMac's?

Nothing in this article is saying either:
a) this is an isolated case (including, but not limited to, other Macs)
b) this is an unusually high ratio of breakage

The cracked screen is unacceptable, but DOA PCs happen as not all can be tested. Apple's response to the matter will be the most important thing and I would assume they are going to replace any non-working machine. Unless this is a huge failure rate (>5% IMO), then this is not really news.

RangerLG said,
The cracked screen is unacceptable, but DOA PCs happen as not all can be tested. Apple's response to the matter will be the most important thing and I would assume they are going to replace any non-working machine. Unless this is a huge failure rate (>5% IMO), then this is not really news.

Very true. Apple is vexed by the fact that when they release a new machine, lots of people tend to get them within a few days of each other. That makes these types of problems seem much worse than they actually are.

For example, 100 people reporting a problem within 3 days seems like a drastic issue; if those reports dribbled onto the forums over the course of 2 months, nobody would notice.

Ha just saw your comment I just wrote the exact same thing above. To me a Luckily comment would be something suggesting a replacement within x amount of days and guaranteed before xmas, possibly with some discount.

Luckily for consumers, Apple is replacing all cracked or defective iMac's free of charge, but consumers will need to wait a little bit longer to get their new i7 iMac.

just be sure you don't smoke in the car on the way home before you open it...


twist said,
Luckily for consumers, Apple is replacing all cracked or defective iMac's free of charge, but consumers will need to wait a little bit longer to get their new i7 iMac.

just be sure you don't smoke in the car on the way home before you open it...

LOL

GP007 said,
That's the least they could do in this situation. Just think if they'd actually try and charge some sorta repair fee.

I'm surprised they didn't. It is Apple we are all talking about here.

Luckily for consumers, Apple is replacing all cracked or defective iMac's free of charge, but consumers will need to wait a little bit longer to get their new i7 iMac.

You have to ask what company would not replace them free of charge.... its like its suggesting Apple is doing a good deed by doing this, when its the absolute minimum you would expect.

lt8480 said,
Luckily for consumers, Apple is replacing all cracked or defective iMac's free of charge, but consumers will need to wait a little bit longer to get their new i7 iMac.

You have to ask what company would not replace them free of charge.... its like its suggesting Apple is doing a good deed by doing this, when its the absolute minimum you would expect.


Yes. I was thinking that.

Dell, HP and Lenovo have all attempted to charge me for items damaged in transit (or at the factory, who knows).

lt8480 said,
You have to ask what company would not replace them free of charge.... its like its suggesting Apple is doing a good deed by doing this, when its the absolute minimum you would expect.

I agree - its a very poor choice of words in the article. Luck has nothing to do with it. The customers should also be given some compensation for having to bring it back and get it replaced, likewise if there is a 2 week wait, they should give them 10% off or something similar!.

dvb2000 said,
I agree - its a very poor choice of words in the article. Luck has nothing to do with it. The customers should also be given some compensation for having to bring it back and get it replaced, likewise if there is a 2 week wait, they should give them 10% off or something similar!.

As it would also help to make sure that Apple don't drop the ball like this in future.

Ambroos said,
So much for 'super awesome design'.

lmao

Yes, shame on Apple for not building their screens of PMMA! Breakage sometimes happen during shipping -- it's unfortunately a fact of life. At least this is obviously damages covered by warranty.

Rudy said,
That cracked screen is a very sad sight :(

Yes, but was it damaged in shipping? Looks like their packaging should be better... Or is it some sort of defect?

Rudy said,
That cracked screen is a very sad sight :(

True that, especially as it's a 27" cracked screen. :(

I feel sorry for those having had them break during shipping. Oh well, at least it's covered by the warranty.

If that was a kind of defect, Apple would be utterly loved by Terrorists.
Exploding screens, electrofying keyboards and mice traping your fingers etc..