Apple now providing live online chat and advice

There aren’t a lot of Apple stores. There are only 33 in the UK, 250 in the US and only 378 worldwide. This can be difficult for a potential iPhone or Macbook buyer to go into a store and talk with dedicated Apple employees, depending on where their nearest store is.

Well in the UK, starting this morning (Wednesday August 29th) things have just got easier. Apple has introduced a new service that allows people to chat with a “trained Apple Specialist” online, meaning that you don’t have to go into an Apple store to speak with an Apple member of staff.

Helping you through the entire purchase, the specialists will help you choose the most suitable device for you, help you set it up and answer any questions you have about the features or apps available. Remote sessions are available so that the specialists can guide you through a product or demo a feature.


I guess if you don't ask, you don't get!

The service also launched in Spain, Germany and Brazil, but the US has been inexplicably excluded, for the moment at least.

This isn’t a new feature, as online sales and technical support have been available from companies such as Dell and O2 for a number of years now. However it is nice to see Apple branch their customer services out to anyone with access to an Internet browser.

“It’s easy and it’s free – only at the Apple Online Store.” That is, according to Apple at least.

Source and Image: Pocket-lint

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14 Comments

Commenting is disabled on this article.

I'm going to keep disconnecting until I get a picture of a hot chick.

By the way - does anyone notice how Apple dresses their employees? They all remind me of a Hollywood depiction of some future utopian society where nobody has their own identity. They all walk around in squeaky clean white walkways with projected images everywhere reminding them of how to behave, think, and worship.

"Remember citizens, you loving leader, Jobs, loves you. Please report any suspected Proles infected with the individualism virus to Miniluv. Your cooperation is appreciated."

KCRic said,
I'm going to keep disconnecting until I get a picture of a hot chick.

By the way - does anyone notice how Apple dresses their employees? They all remind me of a Hollywood depiction of some future utopian society where nobody has their own identity. They all walk around in squeaky clean white walkways with projected images everywhere reminding them of how to behave, think, and worship.

"Remember citizens, you loving leader, Jobs, loves you. Please report any suspected Proles infected with the individualism virus to Miniluv. Your cooperation is appreciated."

+100

KCRic said,
I'm going to keep disconnecting until I get a picture of a hot chick.

By the way - does anyone notice how Apple dresses their employees? They all remind me of a Hollywood depiction of some future utopian society where nobody has their own identity. They all walk around in squeaky clean white walkways with projected images everywhere reminding them of how to behave, think, and worship.

"Remember citizens, you loving leader, Jobs, loves you. Please report any suspected Proles infected with the individualism virus to Miniluv. Your cooperation is appreciated."

You get this all from big blue t-shirts?

Edit: Apparently, some gray t-shirts too.

I must say my patent number #4539582-1948501-34 sub paragraph 3 subsection 1 bullet GG states that I own any "bubble like device to display chat that has curved edges" - I'm suing....

I like the little touches such as the speech bubble that shows they are typing a message (Its the same on the iPhone)

So this is just for pre-sales?

And that woman is scary looking, I'm not sure I would want to ask her a question. She looks like she might murder me

**Edit** First! - I had to do it at least once