Apple recalls some 1 TB hard drives in iMacs

Apple has issued a recall of some of its hard drives that were put inside some of its iMac PCs. A page on Apple's web site has the details of the recall which affects iMacs that were sold between May and July of 2011. The hard drives that are affected are the 1 TB drives made by Seagate. The faulty drives were put into the 21.5 inch and 27 inch versions of the iMac PCs. According to News.com the drives could fail "under certain conditions" but there's no word on exactly what the issue is with these drives.

Apple is currently sending emails to the owners of the affected iMacs who registered their PCs with the company. However for people who did not register their iMacs you can check to see if your PC is part of the recall order by putting in your iMac serial number on the recall page. This web site shows how to find the serial number on the iMac.

If you own an iMac and your PC is among those with the faulty hard drive you can go to a Apple store to have it fixed. You can also go to an authorized Apple service provider or contact Apple's technical support for more information. Apple does recommend that the hard drive in the affected iMac be replaced "as soon as possible." The company will replace the hard drives for free until July 22, 2012. This special recall will not be an actual extension of Apple's normal warranty plan for the iMac.

Report a problem with article
Previous Story

Judge blasts Google/Oracle over damage estimates

Next Story

Review: Motorola Droid 3

33 Comments

Commenting is disabled on this article.

Also think about the replacement time for apple employees and all the extra time it will take them because of how hard apple made it to get to the drive.

So it is a BIG problem, since Apple discourage to recall any product, not at least at first stage.

Apple first deny, then send useless patch, then blame users and say that it is only for a small amount of users, and finally (when it is forced) Apple send a "final solution"

Magallanes said,
So it is a BIG problem, since Apple discourage to recall any product, not at least at first stage.

It is a BIG problem since it is related to possible DATA LOSS...

KingCrimson said,
The thing is with a normal PC, you just open up the case, unplug the hard drive and replace. Easy as pie. Not with an iMac.

I would like to own an iMac but you are right, it is a lot easier to replace parts in a PC and you can do with it whatever you want.

they should also recall 1TB Hitachi drives as well for late 2009 iMacs! I have been suffering the "disk read error" for years and they haven't acknowledge the problem even though apple forums have lots of users experiencing similar problems.

Wait, how do I take the old hard drive out/put the new one in? Oh, I have to drive 30 miles to an Apple store and haul the computer through a busy shopping mall? And I have to set an appointment with a "genius" first? That's convenient.

Enron said,
Wait, how do I take the old hard drive out/put the new one in? Oh, I have to drive 30 miles to an Apple store and haul the computer through a busy shopping mall? And I have to set an appointment with a "genius" first? That's convenient.

I find the idea "genius."

Have fun with your iChore.

Enron said,
Wait, how do I take the old hard drive out/put the new one in? Oh, I have to drive 30 miles to an Apple store and haul the computer through a busy shopping mall? And I have to set an appointment with a "genius" first? That's convenient.

Don't like it, don't buy it.

bogd said,

Don't like it, don't buy it.

Fanboy much?!

I think the idea here is that if people buy top dollar for something, especially by a company who ****s on others by smear campaigns and say things just "work", make special hardware modifications to lock the person in and so on. I'd expect that if I spent so much money buying this type of product that these problems shouldn't happen. But unfortunately, Apple aren't that special and they make the same mistakes as others, the problem is that someone couldn't replace this fault by themselves. Why? Because Apple say that you need to have a special hard drive... For "quality" reasons. Irony?

Tony. said,

Fanboy much?!

I think the idea here is that if people buy top dollar for something, especially by a company who ****s on others by smear campaigns and say things just "work", make special hardware modifications to lock the person in and so on. I'd expect that if I spent so much money buying this type of product that these problems shouldn't happen. But unfortunately, Apple aren't that special and they make the same mistakes as others, the problem is that someone couldn't replace this fault by themselves. Why? Because Apple say that you need to have a special hard drive... For "quality" reasons. Irony?

Oh and now if you want a 256GB SSD on the new Mac Mini they charge you $600. Pure greed.

bogd said,

Don't like it, don't buy it.

he purchased it, then what?.

IMHO :the main problem is in the information contained in the harddisk, first is how to backup it (without purchasing another service & hardware) and second, how to clean it (security purpose), without counting the time spend and un-operative time, aka it is a PITA.

Apple states a "small number" but I wonder how many folk are actually affected. As far as I'm aware, these drives have altered firmware and use a custom 7-pin SATA connector. That worked well, didn't it Apple?

ManMountain said,
Apple states a "small number" but I wonder how many folk are actually affected. As far as I'm aware, these drives have altered firmware and use a custom 7-pin SATA connector. That worked well, didn't it Apple?

keeps people locked into the apple.

I find it funny that these were the drives that Apple put in with "special sensors" that make them basically non user-replaceable to increase the "quality" and now they're being recalled.

P!P said,
I find it funny that these were the drives that Apple put in with "special sensors" that make them basically non user-replaceable to increase the "quality" and now they're being recalled.

They forgot the magic