Apple replace first-generation iPod Nanos with sixth-generation models

It is uncommon to hear about issues with the Apple iPod MP3 player line, but when it happens it quickly spreads as news. This is why, when Apple confirmed an issue with the battery in the first-generation iPod Nanos, it quickly became news everywhere. Forum user TH3ROOKIE contacted Neowin to inform us of the delivery of his replacement MP3 player, though it was not a replacement first-generation device as originally believed.

According to Apple, the first-generations may not be sent out in the case the company does not have enough stocked. This could mean only first waves of replacements are replaced with other first-generation devices, since the chances of Apple having plenty of first-generation iPod Nanos sitting around are fairly slim. TH3ROOKIE has informed us that he received a sixth-generation iPod Nano (8GB) as replacement, which is a considerable upgrade. While he expressed uncertainty whether the device was refurbished or a brand new model, he shared the official letter that was also enclosed with us.

The letter reads as follows:

"In some cases due to limited availability of replacement stock of iPod nano (1st generation) Apple may have replaced your iPod with a more recent iPod model of equivalent or better specification. Your replacement iPod product is warranted to be free from defects for 90 days from the date of service."

For those unaware, the sixth-generation iPod Nano is the model released in September 2010, with the square design as opposed to the more conventional rectange designs of previous models. Apple's support for customers is well-reputed, and the fact they chose to send the latest iPod Nano model available to someone who purchased a device up to six years ago. Of course, the models sent out may vary should TH3ROOKIE's sixth-generation be refurbished, but it is a surprisingly kind gesture from the company.

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25 Comments

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In Canada here, sent my first-gen black Nano with 4 GB of space on November 12th and yesterday the "repair" was finished. Today, the UPS man gave me the package only to find a silver 6th gen Nano with 8 gb of space. I don't know if it's new or refurbished but after inspecting it, I couldn't find any scratches or defects with it.

They're sending me the 6G nano, but I personally would have preferred a replacement 1G nano. 'twas my first MP3 player and i quite liked the styling of it.

I8PP said,
They're sending me the 6G nano, but I personally would have preferred a replacement 1G nano. 'twas my first MP3 player and i quite liked the styling of it.

Same here, I liked it too. I guess if I get a 6th Generation one I'll have to see how I like it...

I8PP said,
They're sending me the 6G nano, but I personally would have preferred a replacement 1G nano. 'twas my first MP3 player and i quite liked the styling of it.

How do you know it is a 6G one they are sending? Currently mine says 'replacement pending', but no mention of which type it is...

Jasonkruys said,

How do you know it is a 6G one they are sending? Currently mine says 'replacement pending', but no mention of which type it is...

I did a search of the serial number on the AppleCare status page. It was also gray in color.

Darn, mine stopped working years ago...and I can't find it now...Apple emailed me the return offer...I wonder if it is worth calling Apple....

Raa said,
Hmm, I wonder if I should buy up old iPod nanos of eBay?

My local pawn shop usually has a few sitting around pretty cheap, maybe I should get one.

FATILA said,
2005 was eleven years ago? Fascinating ;p

Yeah, I was wondering the same thing. Where in the hell did that figure come from, unless they were talking about the first gen iPod, not the first gen iPod nano.

KingCrimson said,
That's quite generous of Apple to give a brand new Nano to 1st gen buyers. They sure can afford the $75 million hit.

It probably would have been more costly for them to retool a factory to start mass producing iPod Nano 1st Generations again...

Interesting stuff - fingers crossed it is a similar situation in Japan.

My 4gb black Nano was collected in early November and confirmed as received by Apple on the 15th. I received another email on the 27th noting that servicing was completed, however the third and final 'replacement pending' stage has not progressed for a few weeks.

Does anyone know how long the replacement usually takes?
Also, do Apple send just the iPod, or is it a boxed retail item (including earphones etc.)?

Mine was received by Apple on November 28th. The new iPod was shipped on December 21st. Only the iPod is included in shipment.

Cute James said,
Interesting stuff - fingers crossed it is a similar situation in Japan.

My 4gb black Nano was collected in early November and confirmed as received by Apple on the 15th. I received another email on the 27th noting that servicing was completed, however the third and final 'replacement pending' stage has not progressed for a few weeks.

Does anyone know how long the replacement usually takes?
Also, do Apple send just the iPod, or is it a boxed retail item (including earphones etc.)?

TH3ROOKIE said,
Mine was received by Apple on November 28th. The new iPod was shipped on December 21st. Only the iPod is included in shipment.

Thanks for the info - looks like I'll have to buy some new earphones.

On a somewhat related note: EVGA'S lifetime warranty rocks. I bought one card (8600 GTS) back in the day when it came out. They kept going bad three times in-between months. After a while they ran out of old cards and ended up sending me a 9800GTX+ Which was a pretty much top of the line upgrade back in the day when I got it.

RuuddieBoy said,
So EVGA's warranty rocks, but their products suck since they had to replace them three times?

Nah, the 8600GT GPU failure was a known issue.

RuuddieBoy said,
So EVGA's warranty rocks, but their products suck since they had to replace them three times?

Nvidia 8xxx chips had issues

http://www.electronista.com/ar...n.class.action.gpu.lawsuit/

From Article

"The issue was originally caused by NVIDIA's decision to use non-eutectic material in building some of its GeForce 8 series desktop and notebook graphics chips. Although it has never publicly touched on the extent of the problems, the design is believed to have been inherently flawed and to have guaranteed that every GeForce 8400 and 8600, and some 8800 models, would fail prematurely.

Interesting i had two broken 88xx nVidia cards. A 8800 gts and later a 8800 gtx. I thought i was just unlucky.