AT&T: Our users wanted data caps

It was only a few days ago that AT&T instituted the data caps on their broadband connections, but speaking on the situation, AT&T's Mark Siegel proclaimed that it is what the end user had asked for and referred to the capping as "generous".

While it is hard to believe that any customer would ask for their unlimited connection to be capped and then forced to pay if they go over the limit, that is exactly what AT&T is claiming. They state that customer feedback, according to CNN, cited that users wanted the individuals that consume the most to pay more. AT&T states:

"Our approach is based on customers' feedback," said Mark Siegel, spokesman for AT&T. "They told us that the people who use the most should pay more, and they also told us we should make it easy for them to track their usage. We think our approach addresses these concerns."

What is not known how the information was communicated to AT&T, specifically, what question did they pose to gain such feedback. If they sent out a survey that asked, "Do you believe that the top 2% of broadband users should pay more than the remaining 98%" then of course you will hear consumers ask for higher premium to that demographic.

Further, if AT&T were truly worried about their broadband being overrun by heavy downloading, why aren't consumers using under the cap being rewarded for their efforts or, at minimum, given "rollover" data as they do with their cellular service. AT&T needs to be honest and call the caps what it is, a tax on users to pad their bottom line. While that will never happen, they are trying to cover it up by saying users requested the data caps.

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Want to read more? The thread on the AT&T Uverse forum is up to 174 pages and growing. There are even a couple of AT&T Trolls posting. One common gripe is that the page for checking on your usage is still under construction three days into the capped cycle. Here is the U-verse forum thread:
http://forums.att.com/t5/Featu...-Caps-Overages/td-p/2704137
I suggested some legal but expensive (for AT&T) things to do when the cap hits (turn off paperless billing, drop your U-verse TV down one level, etc.) and the moderator got so mad, he cut me off from posting there, and therefore forcing me to create a new account with a different email address.

Seriously, though, we don't get a credit for paperless billing, and that saves AT&T between $7 and $9 a month, depending on who you believe. So when they stick it to us, we should stick it right back. Besides, paper bills help employment in the AT&T mail room, they put more revenue into the post office, and they don't cost us users one penny.

Just wait, its a war in Canada over the same issue, and AT&T is watching all the lying that our Fascist companies are doing.... there is no congestion that isnt an easy fix, but they wont tell you that. They wont tell you anything, because you would be seriously outraged at the B.S. they are trying to pull. Go to Openmedia.ca Facebook page for a ton of information in the discussion section, especially by Maiden Heaven, and Bill Hillier.

at least it won't hit you like a slap in the face. Here is what it says on their site.

"You will receive a notice the first time your usage exceeds the applicable monthly allowance. In the following months we will send you additional notices each month when your usage exceeds 65 percent, 90 percent and 100 percent of your monthly usage allowance. The third time you exceed your monthly allowance, you will be billed $10 for each 50 GB of data over your allowance."
I certainly have to cut my usage down. grrrhh

[quote=DerAusgewanderte said,]at least it won't hit you like a slap in the face. Here is what it says on their site.
but it costs them $0.05 a GB... you dont think thats a slap in the face?

Ahhhh lol... I know what you're all thinking. Why doesn't AT&T just expand their network and throughput? Because it would cost them "too much *gag*" and users would be charged even less for service. It's all about strategy. Big Business'uh (kinda like big pharma and big agra, i added an uh at the end lol) needs to make more and fast.

Well of course it makes sense... We always tell the Govt .. Tax me more and provide less services like Education and Health... sheeeeesh what wrong with you people .. dont you like sex?? Theres a lot of screwing going on LOL

Did AT&T just try and pull off a jedi mind trick?

"We don't want caps"
"These are the caps you asked for" *hand wave*

I like the way the tax payer fit the bill to break up the bell monopoly, only years later for the government to let them merge again.We need more competition in cable,phone, not less...

spike21 said,
I like the way the tax payer fit the bill to break up the bell monopoly, only years later for the government to let them merge again.We need more competition in cable,phone, not less...

14 years worth of litigation to break them up, and less than 12 for them to become bigger and more powerful than they ever were....what a country we live in!

At AT&T we call it creative billing,believe me I know,I was with them for 30+ years.The cable company's are getting as bad,you should see my cable bill.So many UN-explained charges.They are getting rich off of us,like the oil company,there should be a way to pull them down,off the high horse.I'm canceling my cable this fall,too much money for chimerical filled TV.They are full of s@it.

Does anyone else see a problem with our current culture going all digital (streaming tv, movies, apps, games, big downloads, etc) and our ISPs all capping and limiting usage? Eventually the two trends will converge and hit the breaking point.

Maybe instead of capping and limiting, ISPs should be expanding and increasing their network. Oh wait, that costs money.

Chrono951 said,
Does anyone else see a problem with our current culture going all digital (streaming tv, movies, apps, games, big downloads, etc) and our ISPs all capping and limiting usage? Eventually the two trends will converge and hit the breaking point.

Maybe instead of capping and limiting, ISPs should be expanding and increasing their network. Oh wait, that costs money.

reinvesting capital to improve your business or the services it provides is old school. The new economics is to charge as much as the market will bear with a small 66% user convenience fee on top of it, while maintaining the bare minimum of infrastructure at the lowest cost possible while pocketing the prophets and grumbling about how new fees need to be raised to provide more service.

DATA caps and bandwidth limitations has been something New Zealanders know all to well try making it with 30GBper/m max speed 24/1mbps (if your close enough to an cabinet) all for a nasty tasting 60+ bucks a month

Yeah, but in most of the US, AT&T DSL tops out at 6Mbps (with about 512Kbps up). If they had increased speeds while adding the caps, I wouldn't have been as upset about this. But as it is, we are now paying the same for less than what we were getting when we signed up.

Brian Miller said,
If it's true, then only cap those who requested it.

That's just it though, the people surveyed likely didn't request caps for themselves, they requested that people who used more data pay more. Unfortunately, the idiots at AT&T translated that into capping everyone at 150GB for all speeds of their standard DSL plans.

In our country our ISP's all offer the same, that be a flatrate and no data cap, you can download/upload as much as you want. If one would try with data cap, I think he would run out of business...

WAR-DOG said,
In our country our ISP's all offer the same, that be a flatrate and no data cap, you can download/upload as much as you want. If one would try with data cap, I think he would run out of business...

American companies are greedy and because the is something of a monopoly in areas of the US, these douches can get away with it.

b0nker said,
Wait, who gave feedback?

No one. They made it up live a Government sponsored terrorist who's been on ice for the lat 10 years.

As an AT&T U-verse (and landline) customer, I don't remember any survey asking for my opinion.

Naturally, when survey questions are "skillfully phrased," one can justify anything from the survey.

Even with the cap, AT&T has make it needlessly complicated for one to keep track of one's usage during the month to avoid going over the cap. [Hint: AT&T simply the process and give us good choice of "challenge question." Those you give are so lame, tsk, tsk.]

TsarNikky said,
As an AT&T U-verse (and landline) customer, I don't remember any survey asking for my opinion.

Naturally, when survey questions are "skillfully phrased," one can justify anything from the survey.

Even with the cap, AT&T has make it needlessly complicated for one to keep track of one's usage during the month to avoid going over the cap. [Hint: AT&T simply the process and give us good choice of "challenge question." Those you give are so lame, tsk, tsk.]

+1

Wow America finally found themselves at this point. Many countries already went through this with internet data caps.

The main thing to remember is that there is no such thing as a free lunch.

Unlimited is not free, if you want unlimited im sure you could just pay for it, but I bet you dont want to.

I bet a month supply of unlimited Coca Cola costs more than every single person reading this news is willing to pay for. Everyone would prefer to pay for a "sensible amount" at a "sensible price".

You guys are dreamers and need to get a clue.

bits said,
Wow America finally found themselves at this point. Many countries already went through this with internet data caps.

The main thing to remember is that there is no such thing as a free lunch.

Unlimited is not free, if you want unlimited im sure you could just pay for it, but I bet you dont want to.

I bet a month supply of unlimited Coca Cola costs more than every single person reading this news is willing to pay for. Everyone would prefer to pay for a "sensible amount" at a "sensible price".

You guys are dreamers and need to get a clue.


I pay for the fastest service at&t offers, and I'm still getting screwed on this. I think you are the dreamer and need to get a clue. I don't want to be screwed over, I don't even get the option to be unlimited anymore.

I am 100% sure that if they OFFERED an unlimited plan most people on the faster plans would switch over.

There is no reason to pay for a lambo (high speed package) if all you do is drive in traffic (limited max bandwidth) or get tickets (going over fees).

bits said,
Unlimited is not free, if you want unlimited im sure you could just pay for it, but I bet you dont want to.
Unlimited for a set, sensible price (tiered by the speed you were accessing it at) was what we had up until the other day. Now, if they had changed it so that everyone got the max speed, but tiered it by data consumption, that would still, IMHO, be reasonable. That's not what they did though. They kept the speed tiering but threw data caps on top of it. Unfortunately, the only other option in my area for broadband is Comcast, which has even lower caps.

bits said,
Wow America finally found themselves at this point. Many countries already went through this with internet data caps.

The main thing to remember is that there is no such thing as a free lunch.

Unlimited is not free, if you want unlimited im sure you could just pay for it, but I bet you dont want to.

I bet a month supply of unlimited Coca Cola costs more than every single person reading this news is willing to pay for. Everyone would prefer to pay for a "sensible amount" at a "sensible price".

You guys are dreamers and need to get a clue.

Yeah, but bandwidth doesn't cost anything, in reality. They are just doing this coz hey can measure it. In America, if it can be measured, they can charge for it.

My friend, it is you who needs to "get a clue".... or are you a shareholder of AT&T?

SierraSonic said,

I pay for the fastest service at&t offers, and I'm still getting screwed on this. I think you are the dreamer and need to get a clue. I don't want to be screwed over, I don't even get the option to be unlimited anymore.

They should offer you a discount then. They offered me a high speed but at it never reached that advertised rate, I got them to lower my price.

Actually, I quite prefer what AT&T is doing with the caps, although I think they should be proportionally higher on 4G. The idea that every user should pay high rates for data services to offset the costs incurred by a couple data hogs is purely socialist and unsustainable in the business world. If you go to the grocery store and buy 2 oranges, should the grocery store charge you $10 for unlimited oranges even if you only needed 2 just because the fat heifer in front of you wants 200 oranges? If you can't see my point in this you are delusional. The average person comes nowhere close to 2gb of usage per month, therefore the cap is a very reasonable limit, and the overage charges now are extremely fair, in fact they are less than the first 2GB you bought. If you are one of those people that really use large amounts of data on a cellular network, you are a parasite and should be dealt with as such. I say good day!

rafter109 said,
Actually, I quite prefer what AT&T is doing with the caps, although I think they should be proportionally higher on 4G. The idea that every user should pay high rates for data services to offset the costs incurred by a couple data hogs is purely socialist and unsustainable in the business world. If you go to the grocery store and buy 2 oranges, should the grocery store charge you $10 for unlimited oranges even if you only needed 2 just because the fat heifer in front of you wants 200 oranges? If you can't see my point in this you are delusional. The average person comes nowhere close to 2gb of usage per month, therefore the cap is a very reasonable limit, and the overage charges now are extremely fair, in fact they are less than the first 2GB you bought. If you are one of those people that really use large amounts of data on a cellular network, you are a parasite and should be dealt with as such. I say good day!

This isn't about 3G / 4G cellular caps, this is about landline DSL caps.

rafter109 said,
Actually, I quite prefer what AT&T is doing with the caps, although I think they should be proportionally higher on 4G. The idea that every user should pay high rates for data services to offset the costs incurred by a couple data hogs is purely socialist and unsustainable in the business world. If you go to the grocery store and buy 2 oranges, should the grocery store charge you $10 for unlimited oranges even if you only needed 2 just because the fat heifer in front of you wants 200 oranges? If you can't see my point in this you are delusional. The average person comes nowhere close to 2gb of usage per month, therefore the cap is a very reasonable limit, and the overage charges now are extremely fair, in fact they are less than the first 2GB you bought. If you are one of those people that really use large amounts of data on a cellular network, you are a parasite and should be dealt with as such. I say good day!

You forgot to add the /s at the end.

FYI- AT&T or any ISP doesn't pay per byte for their service, they pay for access to the backbones or Internet Providers (AT&T, Verizon, L3 Communications and Sprint). So in AT&Ts case they are paying themselves for internet.

FYI- They trialled this in Texas with a 20GB cap! They learned pretty fast from that they can't do that!

Wow... is AT&T just crazy??! Nobody in their right mind wants a data cap!! Hell I'm on Comcast and my meter hasn't worked in months so I could care less if I go over or under it, they can't do a damn thing till the meter works.

sava700 said,
Wow... is AT&T just crazy??! Nobody in their right mind wants a data cap!! Hell I'm on Comcast and my meter hasn't worked in months so I could care less if I go over or under it, they can't do a damn thing till the meter works.

Basically, what they are saying is that people who weren't using more than a certain amount of data responded to a survey by stating that they felt that people who did use more should pay more. As someone already pointed out, it all depends on how you word the survey.

roadwarrior said,

Basically, what they are saying is that people who weren't using more than a certain amount of data responded to a survey by stating that they felt that people who did use more should pay more. As someone already pointed out, it all depends on how you word the survey.

Then why survey them? Just give them a cheap wate if all the do is chech thsair email and fot use Netflix.

This is undemocratic. The need to ask all users.

Funny, I don't ever calling up AT&T telling them to bend me over.

I CERTAINLY don't remember telling them to forget the lube either.

Amodin said,
Funny, I don't ever calling up AT&T telling them to bend me over.

I CERTAINLY don't remember telling them to forget the lube either.

ROFL.

They dont make boots high enough to step over that Crap.....

Come on

Mr customer - Dear AT&T please limit what I can do online while at the same time not lower the rate I pay.

AT&T Response - Sure We can hear you know.

TechGuyPA said,
They dont make boots high enough to step over that Crap.....

Come on

Mr customer - Dear AT&T please limit what I can do online while at the same time not lower the rate I pay.

AT&T Response - Sure We can hear you know.

For $50 per month, I should be getting 100mbps at an unlimited rate, not 8mbps with a cap.

and at the same time i get an ad

for a generous Fair use broadband 4GB limit huh!

so much for generosity

GenBlood said,
AT&T will spin it to what they want ..
They could care less .. they just want more money

The Gov needs to step in and stop this madness.

Brian Miller said,

The Gov needs to step in and stop this madness.

Government's involvement would only worsen it. They f&^ up EVERYTHING they get involved in.

zeta_immersion said,
Off with their heads, this is pure stupidity, who came up with this? the CEO or some other nut job ... reinstate lynching

+1

Let them cap all they want, as long as my ISP is still uncapped then so be it. Granted I never go over the 250GB limit Comcast and AT&T have but that's cuz my GF is away and we're not streaming Netflix/Hulu like crazy yet. I'm sure the day I get the box that does both we'll be going over that limit!

Rather than capping, I belive a one day ban should be the best choice for people who use way too much bandwith.

Neo003 said,
Rather than capping, I belive a one day ban should be the best choice for people who use way too much bandwith.

Yep I totally see this working

It all depends how you ask the question.

If someone asked, "Do you believe people that use significantly more data than the average user and consequently slow down everyone else's connection should be charged more?" The answer will be majority yes.

If someone asked, "Do you believe that data consumption should be capped and those who go over the cap should be charged more?" The answer will be majority no.

DukeEsquire said,
It all depends how you ask the question.

If someone asked, "Do you believe people that use significantly more data than the average user and consequently slow down everyone else's connection should be charged more?" The answer will be majority yes.

If someone asked, "Do you believe that data consumption should be capped and those who go over the cap should be charged more?" The answer will be majority no.


Exactly. +1

Drugar said,
Wow. I thought the government was delusional.
If the govt. is delusional, then the people who elected them are delusional.

Now back on topic, AT&T obviously ran a survey with leading questions to get that result. No consumer would say no to "unlimited" data. It's a fundamental fact about consumer behavior.

timster said,
... wait what?? since when do people want limits?

They didn't want limits, they wanted excessive users to pay more because they use more. Cap the data around the average usage, excessive users either stop being excessive or pay up.

Pretty simple.

designgears said,

They didn't want limits, they wanted excessive users to pay more because they use more. Cap the data around the average usage, excessive users either stop being excessive or pay up.

Pretty simple.


So basically, if any of this is true, it's all the result of stupid jealousy.

MASTER260 said,

So basically, if any of this is true, it's all the result of stupid jealousy.

Yes and no, it's is the result of AT&T getting stupid people to say they want to be limited in a round about way so they can provide less service for more money.

designgears said,

Yes and no, it's is the result of AT&T getting stupid people to say they want to be limited in a round about way so they can provide less service for more money.

Less server for more money? Before this cap was in place, the unlimited 6Mbit connection was $20 a month. After the cap, $20 for a 6Mbit connection. Less service, yes. More money, no.

MASTER260 said,

So basically, if any of this is true, it's all the result of stupid jealousy.

More like people in high congestion cities where their speeds were not going as fast as they should be due to people overloading the systems with torrents and other traffic. I would be jealous too if i couldnt reach the advertised speeds.

Just wait, its a war in Canada over the same issue, and AT&T is watching all the lying that our Fascist companies are doing.... there is no congestion that isnt an easy fix, but they wont tell you that. They wont tell you anything, because you would be seriously outraged at the B.S. they are trying to pull. Go to Openmedia.ca Facebook page for a ton of information in the discussion section, especially by Maiden Heaven, and Bill Hillier.