Dell to repair Alienware M11x laptop hinge issue

Dell launched its Alienware m11x gaming PC laptop in early 2010 to a lot of hype. It did receive high reviews from critics who enjoyed being able to play most high end PC games on a small laptop. However, later in 2010 some owners of the first two versions of the Alienware M11x posted word on message boards that the hinges on the laptop broke off, making the product's LCD screen separate from the main body of the laptop.

After several months, Dell has finally posted up word on its blog site that it will be fixing the hinge issue of the Alienware M11x laptop. This fix affects the first two versions of the product; Dell says that the third revision of the M11x already has the improved hinges built into the system. The fix is only for those owners who discover that they are having problems with the hinges with Dell saying, "Please don’t contact us if your hinge assembly is working correctly." However it pledges to help if those owners do discover hinge problems in the future. The fix for the hinge will be handled by Dell for free regardless of the user's current warranty status.

The fix itself will require more than the replacement of the hinge assembly. It will also involve the replacement of the laptop's LCD screen as well as some wireless components. Dell's blog site has all the details on how Alienware M11x customers can get their faulty hinges replaced by the company. This issue does not affect any of Dell's other Alienware gaming PC notebooks.

Image via Dell

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13 Comments

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Tbh all dell laptops hinges are faulty, personal experience and observation. They need to stop using plastic material for the hinges and use metallic like most other computer brands or build it better in my opinion

Flemo said,
Tbh all dell laptops hinges are faulty, personal experience and observation. They need to stop using plastic material for the hinges and use metallic like most other computer brands or build it better in my opinion

Not so. I have used d600s, d610s, d630s, and e6400s for the past 9+ years. Never had a hinge problem with several hundred systems. Maybe the home user laptops may have issues...but their business line is pretty solid. Only issue I ever had was that a couple of the d610 laptops needed the mobo replaced. Other than that, no hardware issues at all.

Flemo said,
Tbh all dell laptops hinges are faulty, personal experience and observation. They need to stop using plastic material for the hinges and use metallic like most other computer brands or build it better in my opinion

The hinges themselves are metal, but they were poorly bolted/glued to the plastic frame.

For North American users, people have had their laptops repaired with proper hinges since about March or April. I had mine replaced then and the hinges are still working great.

last november i bought an alienware, ended up returning it due to dell being terrible. Had a bad screen when it arrived, some kind of goo was stuck under the glass. They sent a total of 4 replacements and it never got fixed, every screen had a serious issue. One was way overlit on one side, another one had the goo, one had tons of dust under the glass, and another had mad dead pixels. The tech would unpack it, then basically look at me and be like "lets not even try this" and call in for another one.

Better late than never I guess. Glad they are addressing the issue if even late. Hopefully next time they will act sooner.

.Neo said,
Maybe Dell can fix its appearance while they're at it. My god, that thing looks ghastly.

Matter of taste I suppose. Looks pretty decent in person.

.Neo said,
Maybe Dell can fix its appearance while they're at it. My god, that thing looks ghastly.

my sentiment exactly. i like the power under the hood even from the first generation. but couldn't bring myself to part with my money all because of the fugly exterior. pity.

.Neo said,
Maybe Dell can fix its appearance while they're at it. My god, that thing looks ghastly.

Indeed! It looks like its from 1990's.

.Neo said,
Maybe Dell can fix its appearance while they're at it. My god, that thing looks ghastly.

Actually, looks can be quite subjective. For example, Macbook looks pretty ****ty to me but Alienware on the other hand is pretty damn sexy.