EA: Current PS4 1.50 firmware version causing issues with games [Update: EA backtracks on statement]

"Battlefield 4" is one of EA's PS4 launch titles.

Sony made PlayStation 4 buyers download and install a 1.50 firmware update to enable many of the new console's features when the PS4 went on sale earlier today in the U.S. However, a new support alert from game publisher Electronic Arts now claims that the 1.50 firmware version is causing issues with PS4 games, including EA's titles.

In a post on EA's support site, it states that the current firmware version "results in stability issues while playing games on the system. This affects all games on the PS4, including EA titles, causing crashing/freezing and non-responsive connections between the player's console and their TV Screen."

The support page adds that Sony is "working to resolve the issue as quickly as they can." In other words, PS4 owners can expect to download and install a new firmware update in the very near future. Naturally, we will post a notice when that is released. In the meantime, owners of PS4 consoles might be wise to hold off playing any games they might have downloaded or purchased at retail stores until this is stored out.

Update: EA has now pulled that support post from their site. We have emailed both EA and Sony to find out what's going on.

Update 2: The support page is now back up but there's a new message saying that the original alert "was posted in error."

Thanks to Neowin reader Showan for the tip in our forums!

Source: EA | Image via EA

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41 Comments

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If it makes PS4 owners feel better my XBOX 360 rev 1 (with a aftermarket cooling solution) was overheating on Call of Duty: Ghosts on the 5th checkpoint until a couple days ago when they released a update, these things happen.

I guess South Park was right. It's the only reason I can figure why some people act is if every little issue is a reason to jump ship. Both are going to have numerous problems in the coming months, but it would be nice if just a little more testing was done before pushing out stuff like this.

I was playing NFS:Rivals with it and didn't have any problems. Haven't had any problems at all actually, not even with PSN.

WOW.... What a difference a day makes.... Sony execs must be going nuts (Not in a good way either) right now...

Sony has been perfect from February 2013 to November 14th, 2014...

Hopefully this is just a slight error that will be remedied sooner rather than later...

Showan said,
WOW.... What a difference a day makes.... Sony execs must be going nuts (Not in a good way either) right now...

Sony has been perfect from February 2013 to November 14th, 2014...

Hopefully this is just a slight error that will be remedied sooner rather than later...

can you see into the future? What are tomorrow's lottery numbers please?

torrentthief said,

can you see into the future? What are tomorrow's lottery numbers please?


What does your comment even mean?... Please elaborate....

There is always glitches on the first week of launch anyway. Its all good, as for Me I am waiting for XB1 and then I will decide which one to buy Ps4 or XB1

At least BF4 actually works, tried play CoD ghosts on my PC maximum detail at 50-60fps yet is completely unplayable, stuttering, frame drops etc... just a big pile of crap. Whats even worse is the difference in detail between high and extra settings. Extra is sharp looks quite good, high is a bit muddy and suits more like a medium setting than a high, couldnt believe the difference in quality

There was a post here stating Sony had some sort of gag order on EA and forced them to take the post down. This post is now done and it's a bit curious given his claims...

The company who created the game is saying there may be problems, and you will need a fix but you don't believe them? That is true fanboyism, ignore the people who designed the game and wrote the code, no, they don't know what they are talking about.

WhatTheSchmidt said,
The company who created the game is saying there may be problems, and you will need a fix but you don't believe them? That is true fanboyism, ignore the people who designed the game and wrote the code, no, they don't know what they are talking about.

Someone's doing damage control, not sure if Sony, EA, or both.
Here's the full original post before EA took it down.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Sony has released a firmware update for the PlayStation 4 that is required for many features on the console. However, this update also results in stability issues while playing games on the system.

This affects all games on the PS4, including EA titles, causing crashing/freezing and non-responsive connections between the player's console and their TV Screen.

Unfortunately since it's an issue with Sony's firmware, it requires a new update to fix it. Sony is working to resolve the issue as quickly as they can. They will update their System Update page as new versions are made available, and we will keep this page updated as we find out more.P

BTW, some people was telling us that X1 was bad because you needed a D1 download to make the console usable but the PS4 was usable without the D1 download. Well, it appears that the PS4 is not really usable with or without the D1 download.

How is that fanboyism? I'm playing a completely different game with no problems on 1.50 so EA must be blaming Sony when it could just as easily be their code that's buggy.

Or, EA coded their game to work on one operating system, and Sony changed so much in 1.5 that it became a different operating system and caused problems? Given how both OSs are being developed right down to the wire, this isn't really surprising.

ouch lol. Judging from this past week, the XB1 launch better be 100% perfect because if there is even the slightest hardware or software issue, the Sony fanboys and the tech press are going to gorge themselves on schadenfreude.

Wapoz said,
ouch lol. Judging from this past week, the XB1 launch better be 100% perfect because if there is even the slightest hardware or software issue, the Sony fanboys and the tech press are going to gorge themselves on schadenfreude.

PS4 vs X1 is like a sports rivalry, at times, very vicious one.

Tha Bloo Monkee said,

Oh, you mean the same way the Xbox fanboys are doing now?

You know how someone explains the joke and ruins it even though everyone else gets it? You're that guy.

Wapoz said,

You know how someone explains the joke and ruins it even though everyone else gets it? You're that guy.


You know how someone comments and does it in a douchey way? You're that guy.

Tha Bloo Monkee said,

You know how someone comments and does it in a douchey way? You're that guy.

Not my fault you got butthurt at my original comment (that was poking fun at both sides) and took it as an attack on your precious ps4.

Xbox One fan here but I dont like to hear about things like this. I can only imagine what it must feel like to wait this long and not be able to use my new system. Hopefully Microsoft has things worked out for next Friday.

ZombieBacchus said,
Xbox One fan here but I dont like to hear about things like this. I can only imagine what it must feel like to wait this long and not be able to use my new system. Hopefully Microsoft has things worked out for next Friday.

Thankfully, it's just EA being **** again.

Well effing duh. I'm not really surprised. It's so stupid how developers now are so accustomed to actually getting things working properly after the fact. Well, with that mentality, you are making it exceptionally hard for other developers to develop for your s**t half-baked product.

In the meantime, owners of PS4 consoles might be wise to hold off playing any games they might have downloaded or purchased at retail stores until this is stored out.

Soooo..... "Enjoy your new PS4, please don't play any games".