Finally, Xbox Live can be cancelled online

It's time to rejoice in the streets! Xbox Live can finally be canceled online, without having to call the company's support line to convince them you don't want the service anymore. 

The feature has been available on and off for some time now, but now users can disable auto renewal through Xbox.com after the refresh. Despite this, Microsoft still uses the opportunity to beg their users to stay, letting them know what they're missing out on and even offering them a voucher for 50% off a 3 month subscription.

A post on Reddit detailed the process, all you need to do is sign into Xbox.com, click "My Account" on the top right, then press "change" next to Auto Renewal on the next page. After that, you'll have to resist Microsoft's very convincing begging by hitting continue a few times, then you'll be free of the shackles of Xbox Live.

 

Have you canceled your Xbox Live account now that it's so easy? Sound off in the comments!

Image source: KBRobot (Reddit)

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28 Comments

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You've actually been able to do this for quite a while now. Why is this news?
Also, it's not cancelling the account, its just turning off Auto-Renewal.

How hard is it to make a damn phone call, you lazy *******! Quit being so DAMN lazy, and don't give me this crap about you can't get through BS!

You probably have no idea how frustrating it is to stay on the phone listening to "All agents are busy, You approx wait time is 20 minutes", "Press 1 for English", "Invalid Option, Returning to Previous Menu" etc. I would strongly recommend you open a Bank of America account. You would break your phone with frustration before you get to speak with a human.

rijp said,
How hard is it to make a damn phone call, you lazy *******! Quit being so DAMN lazy, and don't give me this crap about you can't get through BS!

Heh, try actually canceling XBL on the phone.

Even when I wasn't spending most of the time being put oh on hold over and over I had to talk to three different people who somehow had to verify all of my information (name, address, credit card details, XBL account name, etc.) all over again each time I spoke to a new rep. I also had to explain to every single rep why I wanted to cancel and then listen to them try in numerous ways to convince me not to cancel (even though I assured them I will be definitely be rejoining XBL when I have more time and money for gaming - which I did).

Seemed like a waste of their resources.

Did this about a week ago, it does allow you to cancel your autorenew but for some reason you still can't remove your card details from the system, it just tells you that you can't do that

Teebor said,
Did this about a week ago, it does allow you to cancel your autorenew but for some reason you still can't remove your card details from the system, it just tells you that you can't do that

Try harder, because you can remove your card details.

JaredFrost said,

Try harder, because you can remove your card details.

Oh look you are right, I wasn't clicking the mouse button hard enough /s

It doesn't let me remove them as it claims there is something preventing the card details being removed, but won't tell me what

Teebor said,

Oh look you are right, I wasn't clicking the mouse button hard enough /s

It doesn't let me remove them as it claims there is something preventing the card details being removed, but won't tell me what


Same here, it wont let me remove my card as it says i have a subscription linked to the card even though i have turned auto renewal off.

It is about time. Its the only reason I don't take up their cheap Live offers as last time I had to ring up to cancel.

BTW - you could always cancel online thru an online portal similar to Microsoft's Connect site that was made specifically for the purpose of managing xbox live billing. Most people don't/didn't know about it because most people are as thick as two short planks.

Finally. Their customer service is crap. They pressure you to stay on auto renew by lowering the price and won't let up even if you explain that you won't use the service. Nevermind the 15 minute wait on hold for a service rep . Glad this is finally available. Too bad it wasn't a few weeks ago when I had to cancel.

joep1984 said,
Finally? Last year I was able to turn off auto-renew by going through a few different links on Xbox.com.

I don't know who's reporting this, but this feature has been on the website for a LONG time.

joep1984 said,
Finally? Last year I was able to turn off auto-renew by going through a few different links on Xbox.com.

Same. Cancelled mine numerous times using the website.

AtriusNY said,
I certain states/countries this feature was implemented due to local laws. It was not available everywhere.

Interesting.

I was able to cancel a couple of years ago online, but took me quite some time to figure out where to do it. I figured people thought it was a new feature since it was so hard to find.

Figured this would come soon, last time my live subscription was about to renew the Xbox asked me if I wanted to keep renewing automatically, of course saying no didn't turn that off...
It did end up getting an offer for six months for the price of three or something though so

Nayos said,
This doesn't cancel anything. Just stops auto-renewal. Your account still exists.

Yea, it cancels your subscription, sure the title could have been more clear but it's not like it says it will delete your account.

Never needed to cancel my subscription

I think my one has another 1-2 years on it ad i brought some 24 month pack early this year half way through my normal 1 year subscriptions

I for one who's customer for Xbox Live would not cancel it, not unless they raise the price again. You get the service you're paying for, if you can't affort it then please do cancel it.

Neo003 said,
I for one who's customer for Xbox Live would not cancel it, not unless they raise the price again. You get the service you're paying for, if you can't affort it then please do cancel it.

Well there could be other reasons to cancel it, like not playing any games on it at the moment, it's broken, you sold it and so on, till now the only way to end that auto-renewal was to make a phone call to a number that I couldn't even find the last time I checked as I kept getting redirected to a page that didn't exist

Neo003 said,
I for one who's customer for Xbox Live would not cancel it, not unless they raise the price again. You get the service you're paying for, if you can't affort it then please do cancel it.

I had to cancel my service twice because of military deployments, and the guy on the phone was a complete idiot. He was an American, and didn't understand why I couldn't play my xbox in a combat zone.