Google and HP recall all Chromebook 11 chargers after overheating reports

In November, HP and Google suddenly stopped selling their $279 Chromebook 11 notebook, and urged current owners to ditch the charger included with the laptop in favor of other micro-USB chargers. Today, the companies issued a formal recall of all of the Chromebook 11 chargers via the US Consumer Product and Safety Commission along with a more detailed explanation on the reasons behind the decision.

The commission's website has posted that 145,000 units are affected by this recall. It adds, "Google has received nine reports of chargers overheating and melting during use. There is one report of a small burn to a consumer and one report of minor property damage to a pillow from an overheating charger." HP Chromebook 11 users should contact Google, rather than HP, to received a free replacement charger for their notebook.

There's no word yet on when HP and Google will begin to sell the Chromebook 11 again. However, since this recall involved the Chrome OS laptop's charger rather than the notebook itself, it stands to reason that sales of the Chromebook 11 will begin again after all of the affected chargers have been replaced.

Source: USCPSC via The Next Web | Image via HP

Report a problem with article
Previous Story

Nelson Mandela tops Google's 2013 worldwide trending search items

Next Story

Microsoft: CEO to be selected in early 2014

28 Comments

View more comments

I know what a profit margin is. I thought you were implying that they were shipping back all the chromebooks. The chargers are so inexpensive that I doubt it affects it that much.

adrynalyne said,
I know what a profit margin is. I thought you were implying that they were shipping back all the chromebooks. The chargers are so inexpensive that I doubt it affects it that much.
These chromebooks have almost no room for margin in them to begin with. The Shipping/Replacement of chargers as well as the administrative costs of getting it all done will eat deep into any margin they were able to realize in the original sale. My guess is this is why Google is handling fulfillment and probably the cost of the adapter.

adrynalyne said,
The chargers are so inexpensive that I doubt it affects it that much.

Maybe the fact that they're so cheap explains why they have to recall them all?

adrynalyne said,
I said inexpensive, not cheap.

But yeah, them being cheap is probably why.

If you agree, why make the distinction?

Call it a pet peeve, I guess. I didn't say cheap, so you misquoted me.

You can have quality while renaming inexpensive.

Cheap will never have quality, and can be inexpensive or expensive.

Cheap is a good word for something that lacks quality and is (probably) inexpensive.

Nothing different than what already happens in the manufacturing world.

Chromebooks may not be popular now, but who knows. Rumored that there will be 6 OEMs making CBs (Lenovo, ASUS, HP, Toshiba, Acer, Samsung) next year and MS doesnt seem to be happy about them either. So the industry sees a need for them. At least that is what it looks like.

Anyway, hopefully Google and HP get this fixed soon.

Edited by zhangm, Dec 17 2013, 6:50pm :

And got a source for Tizen?

Lenovo and ASUS are already onboard with CBs for next year. Samsung and Toshiba are rumored to be additions. If companies are smart, they wouldnt put all their faith in one product/platform anyway.

techbeck said,
And got a source for Tizen?

Lenovo and ASUS are already onboard with CBs for next year. Samsung and Toshiba are rumored to be additions. If companies are smart, they wouldnt put all their faith in one product/platform anyway.


Fair enough, although Lenovo and ASUS make almost everything consumer computer related. So does Samsung, would worry more as MS if Toshiba would go that route.

I don't bookmark most stuff, no source besides Google which is a pain to use anyhow (to much information, finding a needle in haystack-idea).

All I basically meant was rumors and future 'ideas' don't say to much though.

Ahh, ok. My original post wasnt worded well. I dont hold much on rumors myself either but a total of 4 companies making CBs tells you there is an interest in it. If Toshiba/Samsung get on board...all the better.

Google seems to also be adding more and more features to CBs so what we see now, will be different in a few months time. Depending on what Google brings to the table, and how much OEM support it gets, depends on whether or not these do well. Right now, they are pretty limited. But then again, that is the point. They were never meant to be a normal PC.

It its current form, I wouldnt buy a CB. I have a call netbook that I still use. If the CBs get more functionality than the netbook I have, then I may consider it later on down the road.

Yeah okay, my impression indeed was more like "Here's rumors that X = Y" so X must be Y
CB were a great idea, some cheap lightweight system to do your basic computer and internetting tasks. And even though we're just 2-3 years further... much has changed, especially hardware wise, that today simple Windows or Linux tablets can achieve the same results on similar or even the same hardware.

I do see Chromebook getting a decent 'success' in the US, but here in the EU.... not until the stuff with Google and Privacy calms down at least.

Ah well, we'll see. I'm a big fan of "The big three". Having 3 companies competing with all good enough market share's. Gives the best results to us consumers in my opinion.
So I do hope Google can get some proper marketshare that's more then the share Linux has/had. (which is low enough to be in the statistical margin of error)

techbeck said,
Chromebooks may not be popular now, but who knows. Rumored that there will be 6 OEMs making CBs (Lenovo, ASUS, HP, Toshiba, Acer, Samsung) next year and MS doesnt seem to be happy about them either. So the industry sees a need for them. At least that is what it looks like.

These are standard x86 machines, with a smaller than usual hard drive. I'd be more than happy to buy one for $200 and install a free OS on it just to dick around with it.

Mr. Hand said,
That was a joke and wasn't actually a question.

One never knows when typo on the
is that a type:

And the number of english as a 2nd, 3rd or 4th language people who frequent this site, one can never be sure.
Add on top the people who insist on commenting on errors in articles instead of report a problem, it all adds up.

besides, chromebooks would be horrible if they required 11 chargers.

I'm not surprised, most of the earlier HP/Compaq chargers I've run into were super hot runners, My Dv7 is fine thankfully. Seems they eventually got it right.

I have ran into several HP laptops that had manufacturing defects, but haven't ever seen an over heating issue.

One of their best defects is when you open and close the lid, the screws on hinges and inside get bound up and want to seperate the bottom shell/cover from the rest of the laptop! My kid has one of those! either have to constantly re-tighten the screw or simply never close the lid!

ok maybe i exaggerated a bit... i slammed the laptop a few times and it still works but i have many colleagues who did have either HDD or cpu overheating issues.. could be poorer quality or refurbished parts

Commenting is disabled on this article.