Have a Surface RT? You can trade it in towards the purchase of a Surface Pro

Here is a bit of interesting news we learned today. If you purchased a Surface RT and are interested in buying a Surface Pro, Microsoft will offer you a credit for your trade-in towards the purchase of a Pro. We called two Microsoft's stores and both confirmed that there is a deal in place but required us to come in to learn more about the offer and would not give us more details over the phone.

We find this deal to be quite interesting as Microsoft is looking to build out the user base of the RT and the Pro but by allowing this offer, Microsoft would be shrinking the size of the RT consumer base. But for the consumer, this is a fantastic deal if you wish to upgrade your current device to the more powerful Pro.

Like nearly any trade-in at any store, it will depend on the condition of the device, if you have the box and manuals. Also, it will not be a 1:1 trade for the new Pro, you would be required to pay the difference in price between the two units.

We should point out that demo units are now being spotted in Microsoft stores around the US and they will go on-sale next weekend. With a starting point of $899, the Surface Pro is a fully featured tablet that can run legacy applications as well as all of the apps in the Windows Store.

[Update] Seems to be a lot of confusion going on right now as some stores are saying they will provide a credit towards the Pro (Cincinnati and Indianapolis stores both confirmed this) while others are saying there is no such deal. It's best to check with your local store before heading out in hopes of receiving a trade in credit. 

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I would like to know as well. I bought mine first day online then had to echange it on December 5th for a new one screen was damaged. No wi called the store I exchanged it at they said no they wont but another store said they would give me 80% trade in value on it towards a pro. Has anyone done this? If so date you initially purchased your Surface rt and what did they give you for it?

Overland Park, KS I took my RT back the other day for a full refund (well in store credit) since I only bought it to play around until the Pro was released. No questions asked, just took it back gave me a Surface Pro reservation card and said to come back Saturday to pick up the Pro.

HMM. This would interest me. I like the RT but since mine is in perfect condition as is the touchcover with original box, I would consider putting in a couple hundred bucks for the pro. Unless they want to give me like $200 for mine then they can forget it.

The problem isn't that the Surface RT can't hold its own against iPad and Android. No. It's the fact that nothing else will be able to compete with Surface Pro. iPad will still survive, but suddenly - just like phones - Android is already looking soooooooooooooo oooooooooooooooold.

NOT TRUE! - Microsoft will not offer Surface RT tablet owners retail price trade-ins for Surface Pro upgrades

http://thenextweb.com/microsof...e-pro-upgrades/?fromcat=all

"Bouncing around the Microsoft watching community today is a narrative indicating that Microsoft Stores will offer current Surface RT owners a full, retail-price trade in value if they wish to move to a Surface Pro device when it launches. This is incorrect.

TNW has learned that no such trade-in program exists, and that Microsoft Stores are being contacted to ensure that they remain on-message, to prevent further confusion. The 30-day return policy that has been in place before remains as it was."

gregalto said,
My local store in North Carolina said you can trade in the RT for credit towards a pro purchase.

What store and were you given any other details?

The oak brook Illinois store and the mall of America store don't know about this deal.

I hope we get more information soon because ill be in Illinois this weekend and a buddy of mine wants the pro.

I find it desperate that some people are trying to spin this that Microsoft is backing from RT

there is zero logic in that. Surface pro includes metro as well,and it is touch,except it runs x86 desktop apps. The main component of Windows RT,metro, is integrated in Windows 8,and this is the future of the company. Some people can't live without certain x86 desktop apps, but once those migrate over to metro, that's when RT tablets and devices will really shine.

I'm pretty sure the reason is not that Microsoft has suddenly said, "Dear Neowin, thank you so much for finally revealing the light to us after so many years of development!".

This is probably to appease the buyers who purchased Surface RT without doing a background check on whether or not it ran desktop programs.

Tangmeister said,
I'm pretty sure the reason is not that Microsoft has suddenly said, "Dear Neowin, thank you so much for finally revealing the light to us after so many years of development!".

This is probably to appease the buyers who purchased Surface RT without doing a background check on whether or not it ran desktop programs.

Someone with some common sense, finally.

We will have to see how the Microsoft Surface Pro does with time.

I would prefer for it to have more options for instance a 256GB or 512GB SSD, 8GBs or 16GBs of RAM, 2560x1600 resolution, option of a Core i5 or Core i7, 1080p camera front and back etc.

As with it being labeled "Pro" having more hardware options would add some extra spice to their product offering and might help drive competition and innovation a little more.

It's already limited to 4-5 hours battery, you start adding in that kind of a GPU to push the graphics at 2560x1600 and a higher i5/i7 CPU and you lose tons of battery.

With these options for users, would enable them to have more system resources available to them if needed. Since this is labeled as a professional device more options would give the purchaser more customization to their needs.

I really want it in 256 GB, I will not buy any Windows 8 device with just 128 GB. I'm thinking I'm going to get the Lenovo Yoga because it does have the options I'm looking for.

ITOps said,
With these options for users, would enable them to have more system resources available to them if needed. Since this is labeled as a professional device more options would give the purchaser more customization to their needs.
please explain why anyone would need an i7 in a tablet? An i5 os more than most need. If a lerson actually needs and i7, then he shoukdnt even be looking at a tablet.

If you give something a "Pro" you normally have a nice bit of customization available to you to customize the device for your needs. You may have to do some live demos to your clients and do not want to carry around a workstation on the go.

Professionals may be on the go or just don't want their computer to take up much space and need something with a few more system resources available to audio or video production, game programming or photoshop, lightroom, etc.

It would be nice to have more power with all the features of a regular tablet. Especially if your distributing tablets out to your employees. You can distribute them knowing the hardware is all the same and your teams that have to travel will have enough system resources to do their job on the go without things slowing down on them decreasing their productivity.


Good deal, and I would take it, but doesn't it say something about Windows RT? Or at least some might see it that way.

Hmm I'm not going to drive an hour just to find out details about the trade-in, it may not be that great.. this is an issue of customer service at that point, why make the customer go through hoops for something they may not even want to do without hearing details...

xendrome said,
Hmm I'm not going to drive an hour just to find out details about the trade-in, it may not be that great.. this is an issue of customer service at that point, why make the customer go through hoops for something they may not even want to do without hearing details...

Fair enough, but as it has not come out yet, it makes sense for them to hold off gushing about the trade in over the phone...

My wife is happy with her Surface RT. Even with the trade in, I'm sure you will have to pay around $300+ for the pro.

Sweet! I do love my RT, but I can't afford to buy a pro. Being a photographer, I need to install Lightroom app for me to edit on the go.
please get more details for us regarding the trade in

I've heard from friends who purchased they RT that they were told of a no questions asked return. This was a month ago. The Reps told them that they could return the RT when the Pro comes and up-buy.

Sales people will say anything to make a sale, I think the standard store return is 14 days, so if they don't want to allow the return after 14 days, they don't have to and there's nothing you can do about it.

I believe there was something printed on the receipt. I wasn't there, I thought as you did and questioned appropriately, but they were convincing.

xendrome said,
Sales people will say anything to make a sale, I think the standard store return is 14 days, so if they don't want to allow the return after 14 days, they don't have to and there's nothing you can do about it.

I recently returned my Nokia L920 that I bought when they first came out, the sensor collected dust and is causing the screen to go dark when making calls. I took it in, they gave me a replacement at no cost. just like when my RT has a minor flaw, they ran out of 32gb,so they gave me the 64gb for the same price of 32gb. I WILL only buy the pro at the MS store, don't want to have to deal with 3rd party vendors.

@bdsams, what are the conditions then? Was is the trade in value? According to the article you get 100% trade in value. Of course the Pro is more so you have to pay the difference.

Svggarden said,

I recently returned my Nokia L920 that I bought when they first came out, the sensor collected dust and is causing the screen to go dark when making calls. I took it in, they gave me a replacement at no cost. just like when my RT has a minor flaw, they ran out of 32gb,so they gave me the 64gb for the same price of 32gb. I WILL only buy the pro at the MS store, don't want to have to deal with 3rd party vendors.

Mine had this same issue. Got it replaced by AT&T. Seems like I got a new one, it was manufactured just 13 days before I received it.

This dust issue seems pretty widespread on the 920. I wonder how come no site has reported on it.

That situation was a technical issue under warranty, not just a return cause you decided you didn't want it.. Warranty terms are different then return terms.

xendrome said,
That situation was a technical issue under warranty, not just a return cause you decided you didn't want it.. Warranty terms are different then return terms.

yes, but I was told that they will send my phone in for repair, and because I didn't buy insurance coverage. I can't get a new replacement. I may get another refurbished phone.

mrp04 said,

Mine had this same issue. Got it replaced by AT&T. Seems like I got a new one, it was manufactured just 13 days before I received it.

This dust issue seems pretty widespread on the 920. I wonder how come no site has reported on it.


where do you go to check for the manufacturing date?

Svggarden said,

where do you go to check for the manufacturing date?

It's inside the SIM card bay. Use your tray opening tool and stick it in facing the headphone jack. There is a small metal flap. Put it under that flap and pull it up. A small drawer will come out that lists your serial number and manufacturing date.
http://imgur.com/a/I7FP0

Edited by mrp04, Feb 3 2013, 10:47pm :

Thanks. Since they didn't have a cyan color, so I chose the black one(least fav. and I didn't like yellow). Mine dated 12/12/12.

mrp04 said,

Mine had this same issue. Got it replaced by AT&T. Seems like I got a new one, it was manufactured just 13 days before I received it.

This dust issue seems pretty widespread on the 920. I wonder how come no site has reported on it.

Had the same issue as well. You don't need to replace it. Just squirt the front with canned air and its fixed.

ModernMech said,

Had the same issue as well. You don't need to replace it. Just squirt the front with canned air and its fixed.

I tried, it didn't work. I had a LOT of dust in there. The seal is very poor.

Svggarden said,

I recently returned my Nokia L920 that I bought when they first came out, the sensor collected dust and is causing the screen to go dark when making calls. I took it in, they gave me a replacement at no cost. just like when my RT has a minor flaw, they ran out of 32gb,so they gave me the 64gb for the same price of 32gb. I WILL only buy the pro at the MS store, don't want to have to deal with 3rd party vendors.

hi.

I got a L920 about 15 days ago. Can you share more details about the dust build up? Like entry point, symptoms and ways to avoid it?

last night it behaved quite erratically where it felt like there is an invisible touch point that is always pressed so one finger pan worked like zoom in/out and after some time touch would stop working altogether. Using the lock button solved the issue but it kept happening again esp while browsing theverge's desktop version. 0 problems today so far. Did a lot of things except browsing verge. Not sure if software/hardware issue or dust...
I do travel a lot in dusty roads.

jordanspringer said,
First sign of MS backing out of RT... interesting. The flop might be Windows RT while Windows 8 is here to stay.

Lol your comment is total nonsense, there is a HUGE market for ARM devices, what the hell are you smoking and what is your dealer's number?

Some people don't need the Desktop, when will you people get that?

Yep, won't be long now before the RT is relegated to the same museum as the Kin.
Wonder what they would do if the Pro's sales tank as well?

They didn't put all that work into developing Windows RT to back out so quickly.

This time next year, they'll be showing off Windows RT powered desktop computers at CES 2014, running Windows 8 "Blue" and/or an early beta for Windows 9.

The only thing that can possibly stop this is Intel innovation. Haswell?

rfirth said,
They didn't put all that work into developing Windows RT to back out so quickly.

This time next year, they'll be showing off Windows RT powered desktop computers at CES 2014, running Windows 8 "Blue" and/or an early beta for Windows 9.

The only thing that can possibly stop this is Intel innovation. Haswell?

Why would you ever want a desktop that can't run third party desktop programs? They better be no more than $150 if so.

mrp04 said,

Why would you ever want a desktop that can't run third party desktop programs? They better be no more than $150 if so.

Ok so there's no third party apps in the windows store?

PmRd said,

there is a HUGE market for ARM devices,

Raa said,

No disagreement there.

so why not, ARM desktop PC then?
less mobile, yes.
but no longer limited by short spanned battery lifes.

PmRd said,

Some people don't need the Desktop, when will you people get that?

Then why are they swapping in for a Surface Pro? It can run desktop apps, but is no desktop computer.

"SOME people don't need...."

I know for a FACT my mum has a Surface and she LOVES it. It is her laptop/desktop now. So yes, there is defiantly a market for them (how much of a market, i cant say =P)

Them 2nd hand surfaces tho...I'd be keen on one of them!

Northgrove said,

Then why are they swapping in for a Surface Pro? It can run desktop apps, but is no desktop computer.

Wow, you are telling us that EVERYONE is swapping for a Surface Pro? Learn to read and make sense next time you post.

Much to my surprise, I really don't miss the desktop apps on my Surface RT. I think I just got accustomed to using it for certain tasks - mainly reading and stuff in bed. It's an excellent device for that. I really love the battery life. I can reach for it over and over for days without needing to charge it. My original plan was to ditch the RT tablet as soon as the Pro model debuted, but I'm actually thinking of just keeping it and passing on the Pro.

Yeah wonder what will be offered in countries without MS stores given they have since release added Surface to selected retailers.