HP: Microsoft Surface is slow, expensive and uncompetitive

When Microsoft unveiled its Surface tablets back in June, many were shocked by the prospect of the company building its own PC hardware, and what this might mean for the OEMs that have traditionally created PCs using Windows operating systems. Since then, it's become clear that Surface isn't a one-off and that Microsoft is now a 'devices and services company', something of a bitter pill for some of Microsoft's hardware partners to swallow.

Acer has perhaps been the most vocal in its opposition to Microsoft's push into building its own devices, but they're not the only ones to have concerns. In an interview with CITEworld by IDG Enterprise, Todd Bradley, HP's executive vice-president for its Printing and Personal Systems Group (which has responsibility for its PC business), had little to say in favour of Microsoft's Surface tablet.

"I'd hardly call Surface competition," he said. Why? "One, very limited distribution. It tends to be slow and a little kludgey as you use it. I just don't think it's competitive. It's expensive. Holistically, the press has made a bigger deal out of Surface than what the world has chosen to believe."

When challenged by the interviewer, who suggested that HP's comments are "not exactly [coming] from a position of strength in tablets", Bradley asserted: "I'm saying that as somebody who understands the consumer market pretty clearly. Obviously, the decision by our board to shut down the webOS business caused us to have a significant delay in our tablets. We're catching up slowly, both with tablets and convertible devices." The company revealed last month that a more rationalised product range, including a varied selection of tablets and hybrids, would be a key part of HP's long-term plans.

Bradley added that he's "not a big [Windows] RT fan", and reaffirmed that HP is "not entering the consumer tablet fray any time soon. We'll be doing something next year, you won't see a consumer tablet from HP before Christmas."

Source: CITEworld by IDG Enterprise | via Pocket-lint

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Yes the professionalism of HP regarding the matter is obvious all over youtube via videos of frustrated (ex-)customers.

HP did the right thing, they took the failing device off the market very soon after launch and if` MS had the courage they should do the same with the failing, buggy, slow and good for nothing WART.

This comes from a company that few years ago released a whole line of overheating laptops ( Pavilions DV2000, DV6000 and DV9000) that came with a factory flaw and they had a very short expiration date. Youtube is full with videos about these problematic models so sorry but i cant take HP seriously neither buy anything from them.

OMG, look who's talking about slow tablets, none other than HP. Did they forget that horrible HP Touchpad they made a couple of years ago? How flawed it was?..................Please.

There are issues with the WART Surface, in some ways I think it can be considered a failure already, how many sold? Not enough to announce, thats not good.

Will the Surface Pro do any better? It will be heavier, more expensive, battery life? Performance? How about trying to run all your legacy apps on the machine with the built in keyboard and track pad which has not fared well in most reviews and has its own quality issues. How about trying to use legacy apps with touch when using WART office with touch is difficult.?

just like HP messed up with the touchpad, late coming, expensive and its underperforming.

M$ failed on this one, lets hope that surface pro its better

Coming from the same company that never fixed heating issues with their GPUs (Pavillion 97xx series)...This, Mr. Bradley, is why I'll never own another HP mobile device.

HP? Didn't they used to be someone?

Does anyone really care what the "ink company" thinks? No. Alll they have to do is make a better product. We're still waiting, HP.

Major Plonquer said,
HP? Didn't they used to be someone?

Does anyone really care what the "ink company" thinks? No. Alll they have to do is make a better product. We're still waiting, HP.


They have, or rather used to have. very good business products though.

Shadowzz said,

They have, or rather used to have. very good business products though.

They did for about a year after they bought Compaq. Now that it's been assimilated they're just HP again.

Windows RT in general has a bright future, Tegra 4 will have double the power of Tegra 3 so the slowness of the surface (for future models) will be gone by this time next year (hopefully).

He is confused I think he was talking about HP products in general

It tends to be slow and a little kludgey as you use it. I just don't think it's competitive. It's expensive. Holistically, the press has made a bigger deal out of HP Products than what the world has chosen to believe

HP released the 16GB touchpad for $499 and 32GB for $599,and this douche wants to talk about the surface being too expensive, ****in LOL. What kind of morons do they have working at HP.

The touchpad only sold 25,000 and best buy didn't want anything to do with it anymore,then after 49 days since launch they discontinued the device. And this guy wants to say that he understands the consumer market? What a joke.

vcfan said,
HP released the 16GB touchpad for $499 and 32GB for $599,and this douche wants to talk about the surface being too expensive, ****in LOL. What kind of morons do they have working at HP.

The touchpad only sold 25,000 and best buy didn't want anything to do with it anymore,then after 49 days since launch they discontinued the device. And this guy wants to say that he understands the consumer market? What a joke.

yes but it was a year ago.

seebaran said,
If HP can put their money where their mouth is and produce some faster, prettier and start at $399, let's go!

Didn't the teardown show the Surface RT costs £200 to make, so depending how efficient HP is it might be possible to undercut MS and still make a profit.

I love my Surface. I want to know what people are doing to consider it "slow"? A particular app? Everything i use it for is pretty snappy (web browsing, xbox music, netflix, email, smartglass). I was on the fence about getting Surface RT or waiting for Pro. I can say after what i have seen of the Pro devices, there is no reason for me to buy it. Although it has increased functionality, the reduced battery life (from reviews iv seen on youtube) would be an absolute burden since Im am rarely next to an outlet or somewhere to charge.

MikeInBA said,
I love my Surface. I want to know what people are doing to consider it "slow"? A particular app? Everything i use it for is pretty snappy (web browsing, xbox music, netflix, email, smartglass). I was on the fence about getting Surface RT or waiting for Pro. I can say after what i have seen of the Pro devices, there is no reason for me to buy it. Although it has increased functionality, the reduced battery life (from reviews iv seen on youtube) would be an absolute burden since Im am rarely next to an outlet or somewhere to charge.

Agreed, I'd also love to know what people are looking at when they say it only has 16GB of free space, surely that indicates a fault as mine had 24GB of storage available when I first booted it up.

efjay said,
Waiting for hp to back up that smack talk with actions...

Well the HP line up looks good, but the shipping dates leave a bit to be desired. Given that the HP devices are going to be x86 based and under the Envy and ElitePad names, they are both under the premium lines for consumer and business. In other words they won't be cheaply but nor be light on the wallet. I for one hope the walk matches the talk. Windows 8 needs to have premium tablet devices other than the Surface Pro.

hahaha coming from what obviously is the voice of reason and impartiality....could you please elaborate and share more of your gems of wisdom with us???

Having bought one myself, I can confirm that it is frustratingly slow to use. Feels very much underpowered. Am going to sell it and wait for the Pro.

Anyone expecting the Surface RT to be a speed demon should rethink there decision to get one. Thats not what its for, its a consumption device just like the iPAD at this point. The real star of the show will be the Surface Pro. If they say thats slow and clunky etc, then ill actually enjoy reading there critical articles.

No his issue is that even though he said Surface RT is expensive, but he couldn't produce a cheaper one with better specs than Surface RT.

MDboyz said,
No his issue is that even though he said Surface RT is expensive, but he couldn't produce a cheaper one with better specs than Surface RT.

lol exactly, what a hypocrite.

MDboyz said,
No his issue is that even though he said Surface RT is expensive, but he couldn't produce a cheaper one with better specs than Surface RT.

Im close to purchase an HP i5 chaper than a Surface. Boot in seconds?, yes, it is called Sleep.
Surface, as a tablet, it is meh and as a notebook, it is subpar

Brony said,

Im close to purchase an HP i5 chaper than a Surface. Boot in seconds?, yes, it is called Sleep.
Surface, as a tablet, it is meh and as a notebook, it is subpar

What do you expect? Laptop level specs and prices in a tablet? News flash for you, it'd never happen.
What's the point of comparing them anyway? Apples and oranges.

Cyborg_X said,
Do better or shut it.

Exactly, what device is HP currently offering that upstages the Surface? The answer is zip, zero, zilch, nada. It reminds me of film and music critics that are experts on what art is yet they have never blessed us with that perfect film or song.

Gaffney said,
His issue is with windows RT, not necessarily the surface.

Well, he also has issues with the fact the the processor the Surface is using isn't exactly doing it any speed favour - the performance of the Surface RT isn't what anyone would call fast.

I wonder if you own a Surface? I have no performance issues with any apps or Office 2013. Game graphics are superb. My only performance issue is with large video files off the microSD. They start slow, and seek slow. That's it. Are you just jumping on the bandwagon from the fence or do you own one and are having performance issues? I have read this elsewhere and suppose I just got lucky cuz, I have no complaints in the performance area. Lync video phone calls included.

MorganX said,
I wonder if you own a Surface? I have no performance issues with any apps or Office 2013. Game graphics are superb. My only performance issue is with large video files off the microSD. They start slow, and seek slow. That's it. Are you just jumping on the bandwagon from the fence or do you own one and are having performance issues? I have read this elsewhere and suppose I just got lucky cuz, I have no complaints in the performance area. Lync video phone calls included.

Myself? I'm working at a place that creates Windows 8 applications, so we have all sorts of Windows 8 hardware that we have to test on. Surface is amongst the worst performing (along with the Dell XPS 10), and it'll frequently mis touches or stop responding briefly during multitasking switching or page loads. Of course, there are some people who thought Android used to perform fine pre-Jelly bean, and I'm certainly not one of those people. I expect things to just work fine, and the Surface doesn't cut it well enough.

I'm gonna say it's your app, or your dev tools which very well may be. Not only have I experienced none of that, and I use it all day long, but RDP is excellent including sound over 802.11n. The load times for the xbox music and video app could be better, but since Office loads as fast as anything on my iPad I'll say those are the apps or connecting to Xbox Live.

Without a doubt the Pro will be faster and as the apps and RT OS get fine tuned, things will get even better.

The only thing I can think could account for the differing experiences, is I have the 64GB model with plenty of free space on the OS drive. Perhaps everyone else is getting 16/32 and filling up the drive as I have 10gig of music (320 bitrate). I can see how that would affect performance.

~Johnny said,

Myself? I'm working at a place that creates Windows 8 applications, so we have all sorts of Windows 8 hardware that we have to test on. Surface is amongst the worst performing (along with the Dell XPS 10), and it'll frequently mis touches or stop responding briefly during multitasking switching or page loads. Of course, there are some people who thought Android used to perform fine pre-Jelly bean, and I'm certainly not one of those people. I expect things to just work fine, and the Surface doesn't cut it well enough.

I can certainly echo MorganX's experience. The only thing I've ever experienced as far as performance issues was some dropped frames when flipping through apps. Outside of that, most apps open pretty quick (1-2 seconds) some a little slower (3-5) especially if they need to sign in.

I"ve played 1080p video locally and streaming with no issues and while playing a game in Snap View. Not to mention, there are no slow downs or lags while playing any games.

I realize some people may be having issues with their units and hopefully this can be rectified. But, thankfully I've experienced no such issues.

while I have ZERO intention of buying the surface or Windows 8, I find it HIGHLY ironic and amusing that HP can claim anything Microsoft build as being slow and expensive. Their PalmOS tablet was a total failure and they originally planned to put Windows 7 on it, but due to its lack of power they desperately bought PalmOS and couldn't even get that to work.

MorganX said,
I'm gonna say it's your app, or your dev tools which very well may be. Not only have I experienced none of that

Do you also think Android, especially pre-Jelly Bean, also runs smooth/good?

This would explain a lot. If you want to see smooth/good performance then use a WP8 device or iPad 3rd gen.

Because while i dont own a Surface, i've seen too many reviews, benchmarks, and actual videos of it not running too great. I wouldn't say it's poor at all, just not great. It does lag a little in the UI. Sometimes it will even skip some UI animations completely in order to avoid lag when the CPU is under high load. I think MS did an amazing job even getting Windows to run this well on a older ARM based Tegra 3 SoC, but it really needs a Intel Clover Trail or newer ARM A15.

Edited by NoClipMode, Nov 16 2012, 1:31am :

No. Even now my Galaxy S3 could improve in many areas. Android has been so bad, especially on tablets I dislike it and am biased against it. Returned 2 Android based tablets, performance unusable.

I've seen these reviews and question them all because I do own one and just haven't experienced these things. That reality leads me to question them, especially given the anti-ms sentiment in the cybersphere.

I think everything can benefit from more powerful CPU/GPUs. Does "need" it? Not in the send that Android "needed" more hardware to be usable.

I'll have my Lumia 920 tomorrow, but to be honest, my wp7 Lumia is as or more responsive than my ipad 2, iPhone 4, and Galaxy S3.

Again, I have not experience any of these things. I'm not sure how much higher load I can put it other than never closing apps, RDP over wifi, Office, and large videos sitting in the background. I would like to know what other peoples problem is. Either I'm lucky, or the 64GB model is where it's at.