HP tries to assure PC customers about future of business

HP's announcement last week that it might be looking to spin off or sell the PC division of its business has naturally made some customers fear the company might not be supporting those products in the future. In a new post this week on HP's The Next Bench blog site, the company tries to tell its customers that at the moment its PC business is being run as if it is business as usual.

The blog entry began by stating, "Regardless of what happens in the coming days and weeks, we are committed to maintaining our status as the #1 PC business in the industry." It added, "Whether the company is spun off, sold or kept in the HP portfolio, the team here remains committed to creating and supporting great products and services for customers like you all over the world." People who want to buy a new PC from HP will also be fully supported by the company, with the blog post stating, "We are the world’s largest PC manufacturer and, whatever structure we ultimately take, we plan to continue delivering innovative products and stand by you." It added that it will also " ... continue to honor all warranties and provide support as you need it."

HP also plans to sell more of its remaining supply of its webOS-based HP TouchPads at its fire sale prices, saying, "We had a great response to the new price and are now temporarily out of stock on hp.com and at many local retailers. We will have more available shortly." People who purchase the TouchPads will also have all warranties honored by HP. In addition, HP said, "We expect that HP TouchPad owners can look forward to an over-the-air update that will enhance the platform and add functionality and a growing applications catalog."

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18 Comments

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What this gentleman fails to understand/recognize/or whatever is that I, a consumer, has a history of watching companies 'spin off' units and more often than not, under new ownership, it languishes or fails. As a service to my membership I will begin to send people elsewhere and caution them against buying HP.

What about confidence? They need to decide what to do. Trying to revert the situation in a blog post is a total fail imo.

How much are you willing to continue to own, much less buy, what is or will become an "orphan.?" Think of any other appliance you may have bought, only to have the manufacturer discontinue it--except one is not talking about one or two hundred dollars each.

They've had years to fine tune their PC business model, so I imagine they are making some profit from it otherwise it would have been gone years ago (unless this is the result of the economic problems facing the US and parts of the world).

Still, even if HP did drop its PC business, would it really matter much to end users? They didn't really bring anything unique to the market.

Shadrack said,
They've had years to fine tune their PC business model, so I imagine they are making some profit from it otherwise it would have been gone years ago (unless this is the result of the economic problems facing the US and parts of the world).

Still, even if HP did drop its PC business, would it really matter much to end users? They didn't really bring anything unique to the market.

ive always custom built my pc's.

this is why i wish hp never bought webos. if anything the company has tarnished it's name. if they keep this up i don't see them around in the next few years. i will say hp's customer support has always been garbage.

smooth3006 said,
this is why i wish hp never bought webos. if anything the company has tarnished it's name. if they keep this up i don't see them around in the next few years. i will say hp's customer support has always been garbage.

i disagree about their customer support being garbage. I think that they have excellent customer support. Everytime I called about a problem they usually fix it, or send a box over to send laptop for repair (with free shipping), and send a recovery cd over with free shipping.

FMH said,
Got it! Buy your PC from us, claim your warranty from Acer.

IBM continued to support it's Thinkpad line for years after they sold it to Lenovo.

LOL.. i would be so happy if it turns out that the HP touchpad has a ton of sales and they decide to release a second one for like 200 bucks..

I'll bet they're not really gonna kill the touchpad, they just found a creative way to get a lot of them in the hands of consumers very quickly.

CoMMo said,
I'll bet they're not really gonna kill the touchpad, they just found a creative way to get a lot of them in the hands of consumers very quickly.

Yeah, this was the first thing to come to mind when i heard about it a few days ago. I really wouldnt be surprised at all.

CoMMo said,
I'll bet they're not really gonna kill the touchpad, they just found a creative way to get a lot of them in the hands of consumers very quickly.

At a loss of over $200 per unit, I'm not quite sure about that. If anything, I think the high demand may have saved WebOS's future and possibly have HP release another tablet in the future.