HP won't support Windows 8 to 7 downgrade on consumer PCs

Technically, if you buy a new PC that has Windows 8 Pro installed, you have the right to downgrade that OS to the previous Windows 7 version from Microsoft. However, if you make this move with a new Windows 8-based consumer laptop or desktop made by HP, be prepared for some issues in terms of software support.

PCWorld.com spotted a post on HP's support page that states that downgrading a new Windows 8 PC to Windows 7 is only officially supported for the company's business-based desktops and laptops. The post says that the company " ... does not recommend downgrading on any HP consumer desktop and notebook products."

All of HP's consumer desktops and laptops will now have Windows 8 pre-installed. The support page says:

Windows 7 will not be supported on these new platforms, and no drivers, apps, or Windows 7 content will be available through HP. If users choose to downgrade their HP consumer desktop or notebook system, HP will continue to support the hardware but if there is an issue where HP diagnostics are required OR it is determined that the loaded software or upgrade operating system is causing the issue, HP may suggest returning the system to the original Windows 8 OS that shipped with the computer.

Windows 8 Pro can be downgraded to Windows 7, while the regular bare bones Windows 8 OS does not have the same downgrade rights. HP has previously said it still plans to sell a select number of new PCs with Windows 7 pre-installed, most likely for business consumers.

Via: PCWorld.com
Source: HP Support page | Image via HP

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22 Comments

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Hello,

Given that touchscreen support seems much better under Windows 8, I'm not surprised.

One thing I am interested in, though, is how much of Hewlett-Packard's vast ecosystem of printers, scanners and other multi-function devices will be getting Windows 8 support.

Regards,

Aryeh Goretsky

be wise to buy online for Windows 7. As for HP support. Stay far far far away from them. Think the might actually be worse than Acer. Dell comes right out and fixes it. HP takes laptop in mail damages it, erases hard drive and gives it back to you. If you let them remote control the thing kiss it good bye. So basically HP doesn't exist anymore. Unless Windows 7 is pre installed.

Well, back from my Hurricane Sandy imposed internet exile here in the NYC tri-state area.

HP has previously said it still plans to sell a select number of new PCs with Windows 7 pre-installed, most likely for business consumers.

HP (and Dell as well as others) better prepare more Win7 models. From talking to Best Buy, Staples, PC Richards, and anywhere else I could think of to get equipment for our clients over these past two weeks, reception for Win8 machines has been bad. Trying to find Win7 PC and laptops has been harder than finding gas while they are solidly stocked on Win8 gear.

Windows 8 sucks really a tablet OS for a desktop? Ultrabooks with touch screen? I dont see a reason for a touchscreen unless the ultrabook is an actual tablet with stylus.

shadodemon said,
Windows 8 sucks really a tablet OS for a desktop? Ultrabooks with touch screen? I dont see a reason for a touchscreen unless the ultrabook is an actual tablet with stylus.

well, if your telling me you have never wanted to touch something on your screen... well, you know..
its not really a tablet OS, yes it has touch capabilities, but its only there to use if you want. Its hybird, both at once.

shadodemon said,
Windows 8 sucks really a tablet OS for a desktop? Ultrabooks with touch screen? I dont see a reason for a touchscreen unless the ultrabook is an actual tablet with stylus.
Agree

laserfloyd said,
I can remember wanting to downgrade Win95 to Win 3.1. Glad the stuff I was smoking wore off. To each their own though.

Only Windows 95 was an improvement on the ui... Windows 8 is not... it's a step backwards if you use a desktop or laptop...

rhianntp said,

Only Windows 95 was an improvement on the ui... Windows 8 is not... it's a step backwards if you use a desktop or laptop...

No it's not.

Makes sense, considering that most windows 8 pc's have capabilities that windows 7 just doesnt support. So when someone downgrades and finds things not working, its their fault!

auziez said,
Makes sense, considering that most windows 8 pc's have capabilities that windows 7 just doesnt support. So when someone downgrades and finds things not working, its their fault!

Right not Fault......

Fritzly said,

Right not Fault......

Uh, as far as context goes, 'right' would sound weird. "If it doesn't work, it's your right"?

That's ok, really... I wouldn't expect to. All though not entirely comparable; I wouldn't blame Google or HTC if I installed CyanogenMod - and it didn't work (as expected) - even if it was offered by Google. I wouldn't expect HTC to support it.

This is a non-issue!

Their "support" consists of "restore your PC using the restore discs"...that didn't work? repeat. I've had many HP machines and overall they've been very good, but support across the board for anything OS related is a joke. This is just a convenient way for HP to excuse themselves from officially supporting what they know many will end up doing...

Hahaiah said,
Their "support" consists of "restore your PC using the restore discs"...that didn't work? repeat. I've had many HP machines and overall they've been very good, but support across the board for anything OS related is a joke. This is just a convenient way for HP to excuse themselves from officially supporting what they know many will end up doing...

Most who buy pre-built computers will just know Windows is on it. Then they will fumble through Windows 8 for a few days. Then they will realize they can get Angry Birds and be pacified into happiness. Why people on this site think anything else is beyond me. Pop out of your bubble for a moment and look around.