HTC may drop support for 8S; no more Windows Phone Updates for that handset

Microsoft released the Windows Phone 8.1 Update 1 Preview for Developers a couple of days ago, but HTC devices were cut out of the loop. Now, a statement from HTC casts further doubt on the future availability of GDR1 on at least one current-gen WP8 device..

When the lack of updates was noticed on HTC devices, the explanation originally came from Microsoft’s support forums. According to the Preview Wiki, some devices (read HTC) had outdated firmware which was blocking the upgrade to Update 1. These devices were set to receive the update once it became publicly available to everyone else.

Later on, Microsoft issued a comment to Windows Phone Central, saying they, alongside HTC had “identified an issue and are actively working to fix it”. Delivery of the updates would be restarted once “the issue” was fixed. The lack of details and involvement of HTC in this process once again pointed to firmware problems, but also gave us hope that the Developer Preview may land on HTC phones in the near future.

Now HTC has confirmed some of this info, but they’ve also cast some doubt as to which devices will actually get Update 1. Responding on a support forum, a HTC representative said the company is working to fix the issues pertaining to the HTC 8X.

However, the person went on to mention that the HTC 8S will not be receiving Update 1, due to the fact that its hardware “does not meet the criteria”. The translation is a little foggy, so it’s not clear if this only refers to the Developer Preview, or GDR1 as a whole.

Unfortunately, the latter seems to be more likely. HTC seems to be dropping support once again for one of its current-gen devices. It’s true the 8S was only sold in small numbers, however dropping support for a phone that’s less than two years old is bound to anger its customers.

This isn’t the first time HTC has pulled a stunt like this, with the company having dropped support for a number of its previous, though not outdated, devices. Users have responded with heavy criticism and the company is losing its credibility in the market as a result.

We've contacted HTC on this for further clarification and we'll update the article accordingly.

Source: HTC via BackPage News forum

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34 Comments

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I have 8X and a couple of 8X's in the family, still no updates so I for one wont be going with HTC again its Nokia for me in future

And this confirms why HTC deserves to die. The sooner the better. I don't know any HTC phone owner wanting another HTC phone.

However, the person went on to mention that the HTC 8S will not be receiving Update 1, due to the fact that its hardware “does not meet the criteria”

Actually it does meet the criteria but you, HTC, are choosing not to support it. If the Nokia 52X range can get the Windows Phone 8.1 update then there is no reason why the HTC 8S of similar specifications cannot get it either.

*phew* Dodged that bullet.

Although i thought the 8S was a beautiful looking phone, getting anything but Nokia at the time (and still) is risky.

And this was the #1 reason I left Sprint for ATT and Nokia.

I have never seen HTC keep their Phones up to date. I saw a HTC/Android chart once and it was flooded with out of date phones. Heck, many of the HTC shipped New out of date.

Hail to the King - Nokia........

Edited by MikadoWu, Aug 6 2014, 12:09pm :

Just goes to show, if you want support to last as long as your contract (2 years usually), stick with the official brand. Nokia for WP, and Nexus for Android. Anything else, you're just going to get shafted.

I was considering the WP version of the One M8 as an upgrade to me Lumia 920 (I figured 'Nokia' will lose its software exclusivity anyway). I figured it would be a safe bet because MS controls hardware specs for WP's so the next version of WP will end up supporting as many phones as reasonable no matter the brand.

But if they do drop support for the 8S then they can forget about me getting an M8. What if the M8 doesnt work out and they decide to fully stop WP support? Then I'm left hanging by HTC.. again (I've been screwed by them on Android before).

Yep, likewise been with HTC for a while and moved on from the 8X to the 930 recently. I am glad to see HTC come back to WP with the M8 but Nokia simply outclassed them in terms of devices, brand apps but more importantly support.

I need to see HTC do more than just produce a handset and call it a day and this isn't helping them unless the 8S has technical limitations that stop it from being updated.

Seems to me the 8S and the 520 are siblings but the 8S lacks firmware which HTC should have provided a long time ago. As it happens my own sibling had the 8S and rarely recieved updates while my 920 did. She has since 'upgraded' the the 520.

Yeah it's all well and good for HTC to moan about Nokia's dominance, but they aren't exactly helping themselves with their offerings are they? Like Vlad says it will put people off getting a WP M8 because of crap like this.

Indeed, it appears I will be one of those people. Besides HTC allowed Nokia to become dominant. They launched WP devices long before Nokia did. Only they didn't offer the same level of support. And then they waited too long to release (inferior) new models. They only have themselves to blame. Just like they only have themselves to blame when the WP M8 bombs due to news like this.

HTC not doing itself any favours once again, support from them is dismal on all fronts and pretty much everyone knows this now! My god what are they thinking?

This is why I always buy the official Microsoft brand which is Nokia. I will never buy any other brand if I am using Windows Phone.

Well this is why Microsoft said that there will not be the bad fragmentation like on android and see 2 years later we have a couple of unsupported Windows Phones that are not getting any upgrade anymore. HTCs even Nokia Lumias are on that list (T-mobile US ). That is where Apple is doing everything right.

Not the fault of Microsoft though, it's pretty much down to lack of firmware updates from HTC to support 8.1, or at least that's what HTC & Microsoft are saying.

The HTC situation is on HTC. But unsupported Lumias is a bad thing. Although that is mostly on T-mobile since the update is available for the non-carrier versions of all lumias. The thing about Apple is that the have such a dominante position (and all their phones are flagships) that those updates will be pushed through. MS doesnt have such a position and many of their phones are low-end so carriers simply dont care to put much afford into customers that arent cashcows.

-adrian- said,
Well this is why Microsoft said that there will not be the bad fragmentation like on android and see 2 years later we have a couple of unsupported Windows Phones that are not getting any upgrade anymore. HTCs even Nokia Lumias are on that list (T-mobile US ). That is where Apple is doing everything right.

Apple had the demand there and could go to carriers in a position of strength and demand certain terms (like control of updates and the need for visual voicemail etc.).

The carriers hate this but know they cant do jack ###### as people want iPhones.

The carriers are very careful to not let this position of strength occur again.

-adrian- said,
Well this is why Microsoft said that there will not be the bad fragmentation like on android and see 2 years later we have a couple of unsupported Windows Phones that are not getting any upgrade anymore. HTCs even Nokia Lumias are on that list (T-mobile US ). That is where Apple is doing everything right.

Both are, however, outside of Microsoft. The Lumi 810 didn't get updated because T-Mobile doesn't want to allow the update, here HTC doesn't want to fix a bug in the firmware.

well it is clearly also not googles fault when someone is not using android 4.4.3 on their devices. they released it and the others just don't forward the update

-adrian- said,
Well this is why Microsoft said that there will not be the bad fragmentation like on android and see 2 years later we have a couple of unsupported Windows Phones that are not getting any upgrade anymore. HTCs even Nokia Lumias are on that list (T-mobile US ). That is where Apple is doing everything right.

And have the same phone, physically, as everyone else? Man, that must get pretty boring and redundant pretty quickly. You have this iPhone? Hey check mine out. It has a different case than yours though.

well depends what you do with your phone. either you use it because it works or you show it around because you like showing stuff around.. guess you also complained about the lack of background picture settings for windows systems with 8

-adrian- said,
well it is clearly also not googles fault when someone is not using android 4.4.3 on their devices. they released it and the others just don't forward the update

It is partly their fault, because they let manufacturers modify android into a piece of crap. They can't just forward it.

MS doesn't allow that. The only thing that manufacturers need to do, is to update their drivers and firmware, but apparently even that is too much to ask.

Steven P. said,
Not the fault of Microsoft though, it's pretty much down to lack of firmware updates from HTC to support 8.1, or at least that's what HTC & Microsoft are saying.
Not that this is any surprise as far as HTC is concerned. Their product support is abysmal at best and always has been.

eddman said,

It is partly their fault, because they let manufacturers modify android into a piece of crap. They can't just forward it.

MS doesn't allow that. The only thing that manufacturers need to do, is to update their drivers and firmware, but apparently even that is too much to ask.

Unless it's Nokia pre-merger, they were the only one that could do changes other OEM's could not.

Jason Stillion said,

Unless it's Nokia pre-merger, they were the only one that could do changes other OEM's could not.

I'm not sure, but apparently those changes didn't go beyond adding modules to the OS, which HTC and samsung also did. I don't think nokia had permission to change the code.